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Troubleshooting

11-1

T R O U B L E S H O O T I N G

This chapter includes troubleshooting information for network setup, adjusting the
printer to remove ribbon wrinkle, and setting the ribbon’s tension.

For more information about using MonarchNet2™ to configure the printer, refer to the

MonarchNet2 Operating Instructions

C o n f i g u r i n g a W i r e l e s s P r i n t e r u s i n g a W i r e d C o n n e c t i o n

Depending on the facility’s network, you may need to use a wired connection to initially
configure the wireless printer.

Note:

The ADTP1 printer has different IP addresses based on connection type: one for
wired (Ethernet) and a different one for wireless connections.

The 169.x.x.x IP address is a default address. If this IP address appears on your
printer, it indicates the DHCP request failed.

Connect an ethernet cable to the printer.

Turn on the printer. Once the printer connects to the wired network, you see its IP
address on the display.

Start your Web browser.

Type in your printer’s IP address and press

Enter

Click

Log In

Type

access

for the password and click

Submit

1 1

Содержание Monarch Tabletop Printer 1

Страница 2: ...l not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 2015 Avery Dennison Corp All rights reserved No part of this publication may be repr...

Страница 3: ...Setting the Cut Mode 2 5 Recommended Cutter Operation 2 6 Setting the Backfeed 2 6 Adjusting the Position Settings 2 7 Setting the Print Position 2 7 Setting the Supply Position 2 8 Setting the Margin...

Страница 4: ...the SSID 5 2 Wireless Mode 5 2 Roam Threshold 5 3 Transmit Rate Ad Hoc Only 5 3 Channel Ad Hoc Only 5 4 SETTING DEFAULTS 6 1 Setting the Monetary Sign 6 2 Setting the Secondary Sign 6 2 Setting the Nu...

Страница 5: ...8 1 RFID Operational Overview 8 1 About RFID Supplies 8 2 What is Pitch 8 2 Getting Started With RFID 8 3 Using the Easy Setup Menu 8 3 Selecting the Inlay 8 4 Entering the Inlay Position 8 4 Using th...

Страница 6: ...NG 11 1 Configuring a Wireless Printer using a Wired Connection 11 1 Using the Network Console Packet 11 4 Adjusting the Printer to Remove Ribbon Wrinkle 11 6 About the Ribbon s Take up Reel 11 7 Adju...

Страница 7: ...e available on our Web site However they are not label production software Call Customer Service for information about label production software Using the Control Panel The control panel has a four li...

Страница 8: ...r changes are not saved Printing a Test Label From the Main Menu select TLABEL Select from the test label options Printer Information MPCL Label Contains generic information including inch counts and...

Страница 9: ...g latch 3 Lift the printhead assembly using the printhead tab until the assembly locks into place 4 Remove both cover thumbscrews 5 Gently push down on the control panel release tab located inside the...

Страница 10: ...1 4 System Administrator s Guide...

Страница 11: ...lt Supply Type E Aperture E Die Cut E Black Mark Continuous C Aperture C Die Cut C Black Mark C Tag Edge E Die Cut Ribbon No Yes High Energy Yes Speed 2 5 4 0 6 0 8 0 10 0 12 0 Default Default Feed Mo...

Страница 12: ...is sensed using the gap between the labels If using semi die cut supplies tags with rounded corners on the edges select Edge Die Cut E Black Mark Edge Black Mark or C Black Mark Center Black Mark Blac...

Страница 13: ...ARK Require an elevated heat setting for resin ribbon applications Using a High Energy Ribbon When you select high energy ribbon for the printer setting you are setting the printer to a higher printin...

Страница 14: ...o print 6 0 ips AD 318M5GWC 4 0 IPS 4 0 IPS Easy Setup does not adjust the print speed Recommended Maximum Pint Speeds Options Print Speed inches per second 2 5 4 0 6 0 8 0 10 0 12 0 300 dpi printhead...

Страница 15: ...cutter The cutter operates when the printer is running If the printer is paused the cutter stops cutting The cutter also stops cutting whenever the cutter s cover is opened Note When cutting RFID supp...

Страница 16: ...s No 1 2 4 300 Yes Yes 3 5 Note Some RFID supplies may curl and cause a jam with cut mode 3 If this happens use cut mode 1 Contact Service to order replacement 300 dpi printheads KST for use with the...

Страница 17: ...his function adjusts the image s position on the supply in the feed direction Adjust the print position if the print is too close to the top or bottom of the supply or overtypes the pre printed area T...

Страница 18: ...ress the left function button to change the amount by 1 10 or 100 Setting the Margin Position This function adjusts where the format prints side to side on the supply The adjustments are in dots where...

Страница 19: ...ing Moves the print up Note Press the left function button to change the amount by 1 10 or 100 Setting the Backfeed Distance The function adjusts the amount to move the label backwards at the start of...

Страница 20: ...batch separators Using Skip Index Skip index mode skips or ignores a sense mark and prints an image over multiple labels if necessary For example if you have 4 0 long supplies loaded but the image is...

Страница 21: ...Continue 4x Overstrike Continue 5x Attempt to reprint the label for one two three four or five consecutive tries An overstrike pattern is printed each time the reprint fails Printing is stopped after...

Страница 22: ...ct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts High contrast settings may require additional printhead cleaning create bar cod...

Страница 23: ...eed to set your Serial Comm values to match your computer s online communications The serial communication values are in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 3840...

Страница 24: ...ommunicate at 19200 bits per second 38400 Communicate at 38400 bits per second 57600 Communicate at 57600 bits per second 115200 Communicate at 115200 bits per second Setting the Word Length Word leng...

Страница 25: ...w control is the method the printer uses to tell the computer whether it is ready to accept data Select To None Set the flow control to none Xon Xoff Set the flow control to XON XOFF XON is 17 XOFF is...

Страница 26: ...opers like NiceLabel Virtual Serial Using the Virtual Serial port requires the ADTP1 inf file which installs the printer as a virtual com port for example COM4 COM5 etc See Installing the Virtual Seri...

Страница 27: ...Next 7 Select Monarch as the Manufacturer 8 Select Monarch ADTP1 203dpi or 300dpi based on your printhead as the Printer 9 Click Next 10 Select the first available USB port for example USB001 Click Fi...

Страница 28: ...P1 inf from our Web site 2 Save it to your hard drive 3 Use a USB cable to connect the USB port on the printer to the USB port on your computer 4 Turn on the printer Set the USB Mode to Virtual Serial...

Страница 29: ...computer searches for the software You may see 10 Select Install this driver software anyway A message appears that Windows has successfully updated your driver software 11 Click Close to continue The...

Страница 30: ...3 8 System Administrator s Guide...

Страница 31: ...nection is established The network options are listed in the table below Option Choices Default MAC Address View only None preset value IP Address xxx xxx xxx xxx 192 0 192 0 Subnet Mask xxx xxx xxx x...

Страница 32: ...ields If using the optional keyboard enter the subnet mask you need using the numeric keys and press ENTER Select To Subnet Mask Change the printer s subnet mask Press or to highlight the position to...

Страница 33: ...ault address If this IP address appears on your printer it indicates the DHCP request failed Default Network The default network option allows you to reset the Ethernet wireless module Select To Defau...

Страница 34: ...and does not change IP Address Subnet Mask 255 255 000 000 IP Gateway Signal Strength 0 SSID none Wireless Mode Infrastructure Roam Threshold 6 Transmit Rate 1 Channel 1 Boot Method DHCP Boot Tries 5...

Страница 35: ...ferent IP addresses for wired vs wireless communication The options are listed in the table below Option Choices Signal Strength 0 to 100 SSID xxxxxxxxxxxxxx Wireless Mode Ad Hoc Infrastructure Roam T...

Страница 36: ...or press CANCEL to exit without saving Note Hold CHANGE to scroll quickly through the characters or press CHANGE once to scroll one character at a time To clear the SSID scroll to the end of the field...

Страница 37: ...r signal strength 4 6 Sets the roam threshold to 12 decibels 7 10 Sets the roam threshold to 13 decibels 11 13 Sets the roam threshold to 14 decibels 14 15 Sets the roam threshold to 15 decibels Note...

Страница 38: ...channel for ad hoc mode In infrastructure mode the channel is negotiated with the access point and this setting is ignored Use this setting in ad hoc mode only Select To 1 Use channel 1 2 Use channel...

Страница 39: ...ling Rs Rupee Ruble Rubel Won Baht Yuan Euro Dollar Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English Fran ais Deutsch Esp...

Страница 40: ...pee Print the Rs sign Ruble Rubel Print the sign Won Print the sign Baht Print the sign Yuan Print the sign Euro Print the sign Setting the Secondary Sign If you select the dollar as the monetary sign...

Страница 41: ...zero character Bold and OCR fonts print the standard zero 0 only The slashed zero selection does not take effect until the format is sent to the printer again If you change the way zero prints you mus...

Страница 42: ...venska Displays prompts in Swedish Espa ol MX Displays prompts in Latin American Spanish Dansk Displays prompts in Danish Nederlands Displays prompts in Dutch Polski Displays prompts in Polish T rk e...

Страница 43: ...mat does not print as expected an error message appears on the display Enabled If a format does not print as expected no error message appears and the format prints as is For example bar codes require...

Страница 44: ...nds to all online configuration packets Enabled The printer ignores all online configuration packets This is useful when you cannot change your host s data or when you want the printer to operate as s...

Страница 45: ...is 30 Format B prints 5 82 inches long Note Refer to the Packet Reference Manual for more information about defining the format header Select To Decrease the setting Reduces the image length by the e...

Страница 46: ...saved in flash cannot exceed the memory available in RAM There is not a 1 to 1 ratio between the RAM memory formats graphics and check digits in your printer and the memory in your PC For example a fi...

Страница 47: ...s or graphics saved in the printer s flash memory are deleted and must be resent to the printer Viewing Available Flash Memory If you receive errors when downloading a script or other packets make sur...

Страница 48: ...ith the printer s firmware and does not need to be flashed separately However new inlays may be qualified in between firmware releases Only inlays qualified for use in the ADTP1 printer are included T...

Страница 49: ...o a folder named ADTP not ADTP1 or the root Setting the Clock Optional The EF version extended features printer contains a real time clock Set the clock during initial printer setup The printer keeps...

Страница 50: ...es to the specified time Setting the Day of the Month Set the clock s day of the month Select To 1 31 Sets the day of the month to the specified number Setting the Month Set the clock s month Select T...

Страница 51: ...pears in the upper left hand corner of the display The interpreter options are in the table below Option Choices Default Interpreter MPCL MLI XML MCPL Select To MPCL Use the MPCL interpreter Refer to...

Страница 52: ...6 14 System Administrator s Guide...

Страница 53: ...The script options are in the following table Option Choices Default Load Script NA NA Enable Script No Yes No Script Info NA NA Delete Script No Yes No Status Polling Disable Enable Disable Immediat...

Страница 54: ...printer to accept a script file Note Only one script can be loaded in the printer at a time Send the script file to the printer When downloading a script if you receive an error Check the available fl...

Страница 55: ...ble Do not use status polling Enable Use status polling Using Immediate Commands You can use immediate commands to reset the printer or cancel and repeat batches Immediate commands are turned on or of...

Страница 56: ...7 4 Operator s Handbook...

Страница 57: ...w An RFID printer has an antenna to program RFID inlays Two antenna modules are available one for FCC and one for ETSI frequencies The antenna module type prints on the RFID configuration label See Pr...

Страница 58: ...ort supply length enable singulate mode to prevent adjacency issues Die cut supplies Measure from the leading edge of one label to the leading edge of the next label Black mark supplies Measure from t...

Страница 59: ...oding The Easy Setup options include Option Choices Default Select Inlay various N A Inlay Pos mm 0 200 0 The printer contains a RFID inlay database d46ESxx db If the database is not already installed...

Страница 60: ...or example AD 383U7 GNC 2 Press or to select your inlay then press SET Custom appears as the selected inlay s name if the print speed is increased or any RFID settings are changed Entering the Inlay P...

Страница 61: ...the RFID Printer Setup Utility Adjusting these settings may cause undesired results The advanced setup menu changes whether non stop encode mode or stop to encode mode is selected The Advanced Setup...

Страница 62: ...time Non stop encoding is required for minimum pitch supplies See What is Pitch for more information Performance Considerations with RFID The printer has two RFID modes of operation stop to encode and...

Страница 63: ...lay over the antenna Note While singulate mode is more reliable it may decrease throughput No Disable singulate mode The printer does not use the TID field to program a specific inlay Setting the Writ...

Страница 64: ...te Press the left function button to change the amount by 1 or 10 Setting the Encode Position This option only appears in the Advanced Setup menu when using stop to encode mode The encode position is...

Страница 65: ...Advanced Setup menu The first TID position is only used in non stop encode mode with singulate mode enabled The range is 0 to 2000 The default is 0 The first TID position moves the hotspot of the fir...

Страница 66: ...s 0 The start encode position is measured from the leading edge of the supply to the beginning of the RFID inlay encoding area in 0 01 inches The start encode position must lead be before the first TI...

Страница 67: ...enna It is the length in dots of the programming zone area The range is 50 to 2000 The default is 200 Note Encode zone should not exceed the pitch of the label If the encode zone is too large adjacenc...

Страница 68: ...he read EPC data matches the programmed EPC data using the internal antenna External Confirms the read EPC data matches the programmed EPC data using the optional external verifier Requires setting th...

Страница 69: ...he RFID inlay in the verifier s field may not be read Increase the setting If the verify power setting is too high adjacent RFID inlays may be read Note Press the left function button to change the am...

Страница 70: ...ata daily or after each batch Select To Yes Clear erase all RFID data collected since the last time it was cleared No No data is erased This is the default RFID Troubleshooting with Non Stop Encoding...

Страница 71: ...BEL1 FMT COM1 Transmits a file called LABEL1 FMT to COM1 COPY LABEL1 BCH COM1 Transmits a batch called LABEL1 BCH to COM1 If you use the COPY command to download your formats set flow control to DTR n...

Страница 72: ...all fixed data 1 Design the format to be saved in flash memory using the Packet Reference Manual or using label creation software 2 Format flash memory Any formats graphics and fonts saved in flash m...

Страница 73: ...password is required to access the diagnostic functions Press Feed three times and then press Enter Checking the Versions View the version number of the printer s firmware RFID module s firmware and...

Страница 74: ...sense mark pass the detection test Y or N Using a Password The password feature prevents formats graphics or fonts from accidentally being deleted from the printer s memory It limits access to the Se...

Страница 75: ...e a wired connection to initially configure the wireless printer Note The ADTP1 printer has different IP addresses based on connection type one for wired Ethernet and a different one for wireless conn...

Страница 76: ...de 7 From the side Menu Bar click Network Configuration 8 From the Protocols tab set the Boot Method and Boot Tries if necessary Click Save Changes 9 From the SNMP tab change the printer s name System...

Страница 77: ...utes 12 The MonarchNet2 screen should refresh and show the new printer s name with a wired connection 13 Disconnect the Ethernet cable 14 Turn off the printer Wait two seconds then turn on the printer...

Страница 78: ...in the wireless module N5 name Packet name 0 to 8 characters enclose within quotation marks is the default C1 C Command field C2 con_comds Console commands Must be enclosed within quotation marks is...

Страница 79: ...C set en key 2 Sets WEP key 2 to use C set en keyval 123456abcdef1 Sets WEP key 2 value to 123456abcdef1 C set en authtype open Sets authentication type to open C set en id fnlname Sets the authentica...

Страница 80: ...ake up core is loosely wrapped or contains folds Rotate the take up core until it is tight If that does not help load a new ribbon when there is uneven pressure across the width of the printhead Make...

Страница 81: ...Troubleshooting 11 7 About the Ribbon s Take up Reel Rotate the take up reel until the ribbon is tight under the printhead and no wrinkles are visible Ribbon Take up Reel...

Страница 82: ...just the printhead pressure dials Note Both dials must be set to the same position Each dial has four settings Least pressure Light pressure Medium pressure Most pressure Use the following guidelines...

Страница 83: ...upply roll must move freely 2 Unlock the supply guides and feed the supply through the supply path so a few inches extend past the front of the printer Tuck the supply under the nibs and die cut senso...

Страница 84: ...l transfer supply with a 4 inch wide ribbon 5 Set the printhead pressure dials to an equal setting 6 Loosen the locking screw on the end of the ribbon take up guide set the guide at the nominal positi...

Страница 85: ...Specifications Accessories A 1 S P E C I F I C AT I O N S A C C E S S O R I E S Printer Height 13 8 inches 351 1 mm Width 11 6 inches 293 5 mm Depth 21 7 inches 550 8 mm Weight 33 lb 15 kg A...

Страница 86: ...67 6 MHz frequency range ETSI the radio operates within the frequency range in accordance with local rules and regulations Supplies Media Contact your Sales Representative for supply recommendations i...

Страница 87: ...ype Standard wax high speed Premium wax resin TUFF MARK resin Ribbon Widths Use with Maximum supply width 1 5 inches 38 mm 1 3 inches 33 mm 1 8 inches 46 mm 1 5 inches 38 mm 2 3 inches 58 mm 2 0 inche...

Страница 88: ...y not available with peel mode 300 dpi printhead ADK script programming for special applications Shipping the Printer If you need to ship the printer to a different location and do not have the origin...

Страница 89: ...Menu Structure B 1 M E N U S T R U C T U R E Use the Function button to select MENU Then use or to scroll through options Press SELECT when you see the menu option you need B...

Страница 90: ...B 2 Operator s Handbook...

Страница 91: ...use in Monarch RFID supplies tags Inlays can be made with different types of transponders interrogator The electronics module that programs the RFID inlays through the antenna LCD Display on the prin...

Страница 92: ...s to be loaded in the printer Located in the supply path supplies Labels and tags used for printing TID The Transponder Identification Number which contains the chip type features and available custom...

Страница 93: ......

Страница 94: ...Avery Dennison 170 Monarch Lane Miamisburg OH 45342 Printer Documentation http rbis averydennison com en home products printers tabletop ADTP1 product support pc html US CA Printer Fastener Solutions...

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