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Resetting the Camera
Your AVX-HD838IRM camera is equipped with a reset button to return the camera to factory default
settings, if necessary.
To reset your camera:
1. Disconnect the cat5e cable from the camera for 30 seconds.
2. Hold the reset button down while reconnecting cat5e.
3. The IR lights will illuminate when power is reconnected; continue holding the reset button until the
IR lights turn off (approximately 30 seconds).
4. Allow 2 minutes before attempting to rediscover camera.
Focusing the Camera
If the picture from your camera looks blurry, it may need to be focused. The AVX-HD838IRM camera is
equipped with a motorized auto focus/zoom lens, and will focus when you activate the zoom function.
To access Focus and Zoom functions you will need to connect through a web browser or mobile app;
On a computer web browser:
1.
In Live view, move the mouse arrow to the top of the camera tile that you would like to focus. The +
(zoom in) and – (zoom out) buttons will appear.
2.
Momentarily click the + (zoom in) button. The camera lens will zoom in a little bit and then find its
focus.
3.
If you would like the original wider view of the camera, momentarily click the - (zoom out) button.
The camera lens will zoom out a little bit and then find its focus.
On mobile app:
1.
In Live view, select the camera that you would like to focus.
2.
Tap the PTZ icon at the bottom of the screen.
3.
Pinch out on the video image to zoom. The camera lens will zoom in a little bit and then find its
focus. If you would like the original wider view of the camera, pinch in.
If the camera is still blurry, repeat the zoom in / zoom out process. Depending on the location of
objects in the camera’s view, autofocus may set focus on an object you don’t want. Repeating the
process may allow it to find your desired focus. If your camera is still not focusing, please consult our
FAQs at
avertx.com/faqs/
or call the AvertX ProTeam.
Cleaning the Lens Cover
The Lens Cover of the AVX-HD838IRM is extremely durable, but can be damaged if cleaned
improperly.
To clean the lens cover:
•
To clear dust or loose dirt, use compressed air.
•
Use the included microfiber cloth to clean the camera dome cover.
CAUTION:
Do not use solvents, paper towels, newspaper, or other rough materials to clean the lens
cover. This can scratch the lens cover and cause IR distortion.
