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B-7

Appendix B   

Troubleshooting & Support

Recovering Your Original Software

WARNING

- If you recover your hard disk, you will lose all the data and programs on your hard disk. After recovering, you must

reinstall any software not originally installed from the factory. Be sure to backup your own data before running the
recovery process.

- Please run the recovery process after connecting the power adapter to your system. During the recovery process, if

the battery is drained, the system will be turned off and it may cause damage to your hard disk.

To recover the hard disk drive as the factory setting, refer to the follow steps:

1

Connect the power adapter to your system.

2

Press the power button. 

3

When the “[F5] key for HDD Recovery” message appears on the screen, press [F5] on the upper side of the keyboard.

4

When the “Windows Setup [EMS Enabled]” message appears, press Enter.

5

Restoration procedures will be started, follow the on-screen instructions to recover your hard disk drive.

6

Select the menu that you want. (We will show the steps after selecting the “Recovery of the Entire Hard Disk” menu for
example.)

7

If you select the "Recovery of the Entire Hard Disk” menu, you can see the caution window. 
Click OK after checking. (To cancel the recovery, click Cancel.)

Содержание D1133

Страница 1: ...All in One PC User s Guide Space Saving Contemporary Design ...

Страница 2: ...particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an ou...

Страница 3: ...f 20 centimeters between the radiator and your body This transmitter must not be co located or operated in conjunction with any other antenna or transmitter FCC Conditions This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference ...

Страница 4: ...R PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct exposure to the laser beam do not try to open the enclosure CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING ...

Страница 5: ...ide for possible use later 3 Keep this equipment away from humidity and high temperature 4 Lay this equipment on a stable surface before setting it up 5 The openings on the enclosure are used for air convection and to prevent the equipment from overheating Do not cover the openings 6 Make sure that the power voltage is within its safety range and has been adjusted properly to the value of 100 240V...

Страница 6: ...ccording to Users Manual The equipment was dropped and damaged The equipment has obvious signs of breakage 11 Never pour any liquid into the opening that could damage the equipment or cause an electrical shock 12 Do not leave the equipment in an unconditioned environment with a storage temperature of 60 C 140 F or above which may damage the equipment 13 To prevent explosion caused by improper batt...

Страница 7: ...Y STAR specifications for computers The EPA ENERGY STAR Logo does not imply endorsement by the EPA As an ENERGY STAR Partner Trigem Computer AVERATEC has determined the products marked with the ENERGY STAR Logo are ENERGY STAR qualified as per the applicable ENERGY STAR guidelines for energy efficiency When used with an external ENERGY STAR compliant monitor this feature will also support similar ...

Страница 8: ...n also be awoken by a network signal More information on the energy and financial savings potential of the Power Management Feature can be found at the EPA s ENERGY STAR Power Management Web site www energystar gov powermanagement http www energystar gov powermanagement More information on the ENERGY STAR program and its environmental benefits are available by visiting the EPA s ENERGY STAR Web si...

Страница 9: ...viii Before You Start WEEE Statement ...

Страница 10: ...om the furnishing performance or use of this material AVERATEC is a trademark or registered trademark of TriGem Computer Inc in the United States and or other countries All other product and brand names are trademarks of their respective owners 2009 TriGem Computer Inc All rights reserved Note Depending on the model your computer s components may vary and look slightly different than those picture...

Страница 11: ... Overview 1 3 Connecting the Power Cord 1 6 Chapter 2 Setting Up Your Computer Plugging in Your PC 2 1 Setting Up Windows Vista for the First Time 2 2 Connecting to the Internet 2 7 Chapter 3 Using the Keyboard and Mouse The Keyboard 3 1 The Mouse 3 4 Chapter 4 Using the Multimedia Features Using the Optical Drive 4 1 Setting Up and Adjusting the Audio Features 4 3 Using Your Webcam 4 7 Using the ...

Страница 12: ...t 6 1 Chapter 7 System SETUP BIOS Entering Setup 7 1 System Setup Options 7 2 Appendix A Specifications Specifications and Descriptions A 1 Appendix B Troubleshooting Support Troubleshooting B 1 Recovering Your Original Software B 7 Getting Help B 8 Appendix C Glossary Term Definitions C 1 ...

Страница 13: ...1 Chapter 1 About your Computer About your Computer Chapter 1 ...

Страница 14: ...e messy cables enhances system portability and results in less clutter Everything s included The Averatec All in One PC includes everything necessary to be immediately productive An industry leading 18 4 wide screen LCD monitor coupled with an advanced AMD Dual core processor to handle all your entertainment and productivity applications Additionally the Averatec All in One PC comes with the follo...

Страница 15: ...basic computing needs and then some With this PC you can enjoy the most popular tasks such as word processing internet browsing and basic gaming Improved power management The Averatec All in One PC with it s AMD based Dual Core CPU and efficient design requires very low power consumption Internal microphone With the built in microphone you can fully enjoy chatting with your friends and family memb...

Страница 16: ...About your Computer System Overview Front Integrated webcam TFT LCD HDD CD drive LED Microphone Power LED LCD brightness adjustment increase decrease Volume increase Volume decrease Power button LCD ON OFF Audio mute ...

Страница 17: ...1 4 Chapter 1 About your Computer Back Integrated speakers Cooling vents DVI I connector e SATA USB connector DC IN connector RJ45 LAN connector USB connector Integrated speakers ...

Страница 18: ...1 5 Chapter 1 About your Computer Left Right USB connector CD DVD eject button Slim tray loading CD drive COMBO SuperMulti DVD Microphone Headphone jack Card reader slot ...

Страница 19: ...n electric shock be sure to plug the cord into the system before plugging it into the wall socket Caution For protection of your computer and other devices during a lightning storm or when it is left unattended and unused for long periods of time unplug the computer and other devicess from the wall outlet and disconnect the antenna or cable system This will prevent damage to the computer and other...

Страница 20: ...2 Chapter 2 Setting Up Your Computer Setting Up Your Computer Chapter 2 ...

Страница 21: ...evices If you have the USB devices you can connect these to the USB connectors To connect a USB device to the USB connector plug the USB device cable connector into the USB connector of your system Note If you are using only one connector use the most convenient connector for you ...

Страница 22: ... to complete Windows Vista set up and registration To set up your computer follow the next steps 1 Turn on your peripheral devices connected to your computer and press the power button on your system 2 The process of setting up your computer will be loaded 3 Choose your country or region time and currency and keyboard layout and then click Next ...

Страница 23: ...he Microsoft license terms check the I accept the license terms option and click Next 5 Type your user name and password choose your user account picture and then click Next 6 Type your computer name choose a computer background and then click Next ...

Страница 24: ...er 2 Setting Up Your Computer 8 Choose your time and date settings and click Next 9 Click Start 7 You can select automatic updates for Windows to help keep your computer up to date Click Use recommended settings ...

Страница 25: ...nfiguration Please be prepared to wait as this process may take some time to complete 11 Input the password if you set up the password during registration and press Enter 12 Windows Vista desktop appears and Welcome Center automatically appears when the computer is started for the first time ...

Страница 26: ...power button on the front of the PC After closing all programs the PC will be turned off If the system is operating abnormally you can reboot the PC by holding down the Power button until the PC turns off Then press the Power button again to boot back up Case 3 Power saving mode Saves your session and puts the computer in a lower power state so that you can quickly resume working ...

Страница 27: ...nector as shown in the figure below 2 Configure the communication settings for the system based on your communication environment When connecting to the Internet via an internet service provider contact the service provider for more information on required communication settings Connecting to the Internet 3 Launch Internet Explorer or other communication software ...

Страница 28: ...work icon on the status bar and then select Connect to a network Using the Wireless LAN To use a wireless network in an office environment where APs Access Points are installed see the following instructions The example used here explains how to use the basic Windows configuration features to configure the system You can also use the program that comes with the wireless LAN card to configure the n...

Страница 29: ...rd is set up a window will appear where you can enter the security key or password Enter the security key or password and click Connect The window will not appear if no security key or password is set up 4 When the Successfully connected to xxxxx window appears confirm the settings and then click Close Select the right items for your environment and click Close ...

Страница 30: ...2 10 Chapter 2 Setting Up Your Computer 5 Once connection is successfully established the network icon on the status bar will change its shape ...

Страница 31: ...3 Chapter 3 Using the Keyboardand Mouse Using the Keyboard and Mouse Chapter 3 ...

Страница 32: ... PC for example in a letter or email Use keyboard shortcuts Keyboard shortcuts are a combination of key presses that perform common functions for example pressing the CTRL and C keys allows you to copy something and CTRL and V allows you to paste it somewhere else The Help and Support Center contains a list of common keyboard shortcuts Click Start Help and Support The Keyboard ...

Страница 33: ...Lock Key Purpose Produces uppercase characters or the top symbols on the keys when used with the maincharacter keys Produces lowercase characters when the Caps Lock function is on Shift Works with other keys to perform special control function Ctrl Works with other keys to enter alternate character codes or functions Alt Moves the cursor back one space deleting the character to the left of the cur...

Страница 34: ...k Stops the current operation used with Ctrl Displays the start menu Displays the short menu for the selected location It corresponds to the right button of a mouse and displays a different menu applicable to Windows other application programs The Caps Lock Num Lock and Scroll Lock keys work as toggles press the key once to turn on a function and again to turn it off When the function is enabled t...

Страница 35: ...nt in text Use a double click pressing the button twice quickly to open a program or document Left button You can clicck an icon or area on the screen to open a Context Menu These menus give you quixk access to common functions for example copy and paste Right mouse button The scroll wheel changes functions depending on what program you are in On the Internet or in a document you can scroll up and...

Страница 36: ...4 Chapter 4 Using the Multimedia Features Using the Multimedia Features Chapter 4 ...

Страница 37: ...loading optical drive COMBO or DVD Recorder Using the Optical Drive Tray loading CD drive 1 Press the Eject button of the CD DVD drive 2 Press the CD DVD Drive 3 Eject CD DVD Press the Eject button of the CD DVD drive on the left side of the Averatec All in One PC You can then remove the CD DVD 1 2 ...

Страница 38: ... a CD DVD from the drive by pressing the eject button and choosing the Eject menu insert the paper clip into the emergency eject hole as far as it will go then the tray will be slightly open Pull out the tray and remove a CD DVD from the tray Make sure CD DVD is not inserted upside down CD label side facing toward upside of PC Labels on CD DVD may cause noise when CD DVD drive is working Remove la...

Страница 39: ...g is adjusted correctly To set the multi channel speakers follow these steps Setting Up and Adjusting the Audio Features Note Connecting the speakers will cause a window to appear confirming detection of the device 1 Double click the Realtek HD Audio Manager icon 2 Click the Speakers tab click the Speaker Configuration tab 3 Click Play button ...

Страница 40: ...button to increase the volume level and the Right volume button to decrease the volume level Mute button To mute the speaker sound press it once to enable mute and press it again to disable mute Audio mute Adjusting volume The Averatec All In One PC has built in speakers on the base of the system You can adjust the volume by clicking the volume adjustment buttons located on the front side of the P...

Страница 41: ...button on the left of the computer Use the built in internal microphone to record sound for your webcam videos and to use instant messenger or chat software to have video chats online You can use the internal microphone from a distance of up to 1 5 feet one meter from the Computer Microphone 1 Double click the Realtek HD Audio Manager icon ...

Страница 42: ...4 6 Chapter 4 Using the Multimedia Features 2 Click the Microphone tap 3 Click the Microphone Boost 4 After adjusting Microphone Boost click the button 5 Click the OK ...

Страница 43: ...ink YouCam icon on the desktop 3 Click the Snapshot button on the CyberLink YouCam screen 2 The CyberLink YouCam will be run and a yellow light on the webcam LED indicates your PC is ready to take photos Using Your Webcam Note For more information refer to the Help of the program You can see the Help by clicking the help button on the upper right side of the screen ...

Страница 44: ...st have a web camera or a CCD camera installed You also need to download and install a messenger program The screen that you will see varies depending on the type of the messenger program you re using 1 Run the messenger program to register your user email address When the messenger is ready double click on the Windows Messenger icon Select Sign in ...

Страница 45: ...4 9 Chapter 4 Using the Multimedia Features 2 Right click on your chat partner and then select Show your webcam as illustrated below 3 Now you re ready to start chatting ...

Страница 46: ...ng digital cameras PDAs mobile phones and more Averatec s All In One PC accepts many types of multi media cards into the multi card reader slot on the right side of the PC Multi Media card SD Secure Digital MS PRO MS PRO Duo MS Memory Stick MMC MultiMediaCard RS MMC Inserting the multi media card To insert correctly refer to the pictures The cards are not inserted completely the tip of the cards w...

Страница 47: ...he Start menu and select Computer On the Computer screen right click on the Combo Socket icon and select Eject This does not physically eject the media card However it does ensure all data is written to the media card prior to the physical removal of the card ...

Страница 48: ...sic CDs To better understand how Windows Media Center works you can learn more from the following Watch TV Record TV Play video and watch pictures Listen to music Play your digital media anywhere in the home Listen to radio Play a CD or DVD Burn a CD or DVD Browse stream and download digital media from Online Media Play games Setting Up Media Center Note An optional FM tuner is required to play FM...

Страница 49: ...5 Chapter 5 Adjusting the LCD Screen Adjusting the LCD Screen Chapter 5 ...

Страница 50: ...en closed to protect it from dust If you need to clean your LCD screen use a soft tissue to gently wipe the LCD surface Do not put your fingers or sharp objects directly on the surface and never spray cleaner directly onto the display Do not press on or store any objects on the cover when it is closed Doing so may cause the LCD to break Adjust the tilt of the LCD for your convenience Placing the L...

Страница 51: ...cking the brightness control button on the front side of the PC There are 5 levels of LCD brightness adjustment available Each press of the brightness control button will cycle through each level 100 full brightness level 60 of brightness level 90 of brightness level 80 of brightness level 70 of brightness level Using the brightness control button ...

Страница 52: ... Chapter 5 Adjusting the LCD Screen Adjust screen resolution 1 Click the Start button Control Panel Appeaarance and Personalization Adjust screen resolution 2 Change the Resolution Adjust Screen Resolution ...

Страница 53: ...5 4 Chapter 5 Adjusting the LCD Screen Advance settings 1 Click the Advanced Settings button 2 Click the ATI Catalyst TM Control Center tab click ATI Catalyst Control Center button ...

Страница 54: ...ture allows you to connect external display devices You to adjust the color quality screen resolution and refresh rate for your display Color This feature allows you to adjust the color rate of your display 3D The appropriate 3D as pects are automatically loaded basesd on your graphic ...

Страница 55: ...6 Chapter 6 Using the Optional VESA Mount Using the Optional VESA Mount Chapter 6 ...

Страница 56: ...e all cables Your system has four VESA Mount holes on the bottom surface for using a VESA Mount not included To use it follow the next steps 2 Place LCD in down position and insert the hinge lock clip as shown below Hinge lock clip Note Please contact to Trigem USA for purchasing Hinge lock clip shown below ...

Страница 57: ...ate the mounting holes on the bottom of your system Be careful not to damage the LCD panel 5 To hold the the system module more firmly insert a flat item such as a book between the LCD and system module 6 Attach the VESA Mount bracket to your system 7 Follow the instructions in the User s Guide that came with your VESA Mount ...

Страница 58: ...100 mm x 100 mm To purchase a VESA Mount please refer to this size Removing the hinge lock clip To remove the hinge lock clip follow the next steps Unfold the LCD panel 1 Push down the hinge arm slightly and remove the hinge lock clip 2 You can adjust angel of the LCD panel 3 1 2 Hole Hinge arm ...

Страница 59: ...7 Chapter 7 System SETUP BIOS System SETUP BIOS Chapter 7 ...

Страница 60: ...een BIOS Action Keys Leaves a sub menu to return to the previous menu OR exits the BIOS setup while saving changes Shows the Sub Menu ESC Exit Enter Select Function Key Command Description Shows the Help Screen F1 General Help Saves default setting F9 Default Setting Saves changes and reboots the computer F10 Save and Exit Selects the next field Tab Select a field Selects the next item Select an i...

Страница 61: ...7 2 Chapter 7 System SETUP BIOS System Setup Options Main Menu Advanced Menu ...

Страница 62: ...7 3 Chapter 7 System SETUP BIOS Boot Menu Power Menu ...

Страница 63: ... of the User Password Installed if a User Password is set or Not Installed Change Supervisor Password Setting up a password helps you prevent unauthorized users from accessing the system In the factory settings password is Not installed A password can have up to six alphanumeric characters and or numbers Security Menu Sets up a password to prevent any unauthorized user from accessing the system ...

Страница 64: ...e following screen enter the password and then press Enter Then enter the same password again and press Enter Enter New Password Confirm New Password 3 If you entered the correct password the following window will appear Press Enter This completes setting up a password Password installed OK The Supervisor Password is at a higher level than the User Password ...

Страница 65: ... utility Discard Changes and Exit Exit the utility without saving the changes you have made Discard Changes Aban your changes and reload the previous configuration before running the utility Load Optima Defaults Select this item to load the default settings for optimal system performance Exit Menu ...

Страница 66: ...A Appendix A Specifications Specifications Appendix A ...

Страница 67: ...4GB Integrated GFX on RS780MN Onboard or optional external graphics card M82SCE Integrated High Definition Audio Interface Realtek ALC662 Audio Codec Built in stereo speakers 2W x 2 Built in microphone Realtek RTL8168D Gigabit Ethernet Integrated 10 100 1000 transceiver Supports Full Duplex flow control Wake on LAN and remote wake up support Mini Express Card IEEE 802 11 b g compliant WiFi Persona...

Страница 68: ...ilt in IR receiver Built in Web camera 1 3 mega pixels Multi media card reader 4 in 1 Right side Two USB connectors A MIC jack A Headphone jack Memory Card reader 4 in 1 slot Back side Two USB connectors A e SATA USB Connector A LAN connector A DVI connector for external display Display HD TV Card Optional Optical Drive Others Interfaces Feature Specifications ...

Страница 69: ...ional external graphic model 90W 100 240V 19V 4 74A 447mm W X 369 5mm H X 214mm D 4kg Temperature Operation 5 o C to 35 o C Storage 10 o C to 55 o C Humidity Operation 30 to 80 noncondensing Storage 20 to 90 Power Supply System Size and Weight Environmental Requirement Feature Specifications ...

Страница 70: ...B Appendix B Troubleshooting Support Troubleshooting Support Appendix B ...

Страница 71: ...ss any key or move your mouse Your current screen will reappear How do I change the display resolution or color correction To change the display resolution or color correction use the Graphics Properties window To change the display resolution and color depth follow these steps 1 Click Start Control Panel Adjust screen resolution 2 When the Display Properties window appears click the Advanced Sett...

Страница 72: ...r icon located on the right of your Windows taskbar When the volume control box appears verify that the Mute option check box is empty Volume is turned down The volume level may be too low Click on the Speaker icon located on the right of your Windows taskbar When the volume control box appears drag the volume bar upward The speakers are not properly connected Make sure that the speakers are prope...

Страница 73: ...s Help click the Start button and then click Help and Support Hard disk drive operation seems slow Hard disk drive access indicator light stays on Cause Solution LAN Wireless LAN Check that the LAN cable is connect to the LAN port Check that your Internet provider is not currently experiencing differenties Make sure that AP Access Point is on and you are within range of a wireless Internet AP If A...

Страница 74: ...outlet works plug other device such as a lamp into the wall outlet If it is not working use other wall outlet When the computer turned down by sudden power failure it will not operate if you press the power button To turn on the computer refer to the followings Unplug the power cord to turn off your computer and wait about 10 seconds for complete discharge and re plug the power cord Then press the...

Страница 75: ...gnized Turn off the computer wait at least 30 seconds and then turn on the computer CD DVD has been inserted upside down Eject the CD DVD turn it over then reload The label on the CD DVD CD R W should be facing up CD DVD is dirty Clean the CD DVD with a CD DVD cleaning kit available in computer stores CD DVD is defected Try another CD DVD If it operates well the CD DVD is defected The optical driv...

Страница 76: ...pendix B Troubleshooting Support Keyboard Check the keyboard is connect to the computer Keyboard doesn t work Cause Solution Mouse Check the mouse is connect to the computer Mouse doesn t work Cause Solution ...

Страница 77: ...to your hard disk To recover the hard disk drive as the factory setting refer to the follow steps 1 Connect the power adapter to your system 2 Press the power button 3 When the F5 key for HDD Recovery message appears on the screen press F5 on the upper side of the keyboard 4 When the Windows Setup EMS Enabled message appears press Enter 5 Restoration procedures will be started follow the on screen...

Страница 78: ...starts and the registration program runs 9 To set up and register with Microsoft for using your computer follow the displayed messages For more information refer to Getting Started with Windows Vista Note Do not delete the Recovery partition on the Computer Management window for recovery This partition takes about 2GB hard disk space ...

Страница 79: ...C Appendix C Glossary Glossary Appendix C ...

Страница 80: ...a Microsoft Word program or graphics package Backup A copy of a file folder or disk made for safe keeping Baud rate The baud rate is the number of bits transmitted per second in serial communications BIOS Basic Input Output System BIOS is a set of routines that affect how the system transfers data between system components such as memory disks and display adapter The BIOS instructions are built in...

Страница 81: ...ntiguous bits A byte is used to represent a single alphanumeric character punctuation mark or other symbol Contrast ratio This is the difference of brightness between the brightest and the darkest area Higher contrast ratio supports more original like colors Cursor A blinking line or block on the screen that indicates where your next keystroke will have an effect CPU Central Processing Unit The CP...

Страница 82: ...icate with devices such as VGA audio Ethernet printer or LAN Disk Magnetic medium used for storing information Drive The device that holds and reads a hard disk or diskette DVD DVD is essentially a bigger faster CD that can hold video as well as audio and system data With these capacities and access rates DVD discs can provide you with dramatically enhanced high color full motion videos better gra...

Страница 83: ... is a general term referring to the physical components of a system including peripherals such as printers and pointing devices Horizontal frequency Number of horizontal lines displayable per second is called Horizontal frequency The unit is kHz Input Information going into the system usually from you typing at the keyboard or from a program reading from disk I O Abbreviation for input output ...

Страница 84: ...etween solid and liquid Using the characteristics the material can be used to display information Megabyte Mbyte or MB A unit of storage in a system denoting 1024 Kbytes It is usually denoted as 1 Mbytes or 1 MB Memory Memory is where the system stores data and programs Output Data that the system sends to the console disk or some other devoce Password A series of characters needed to gain access ...

Страница 85: ... a standard widely used by expansion card manufactures POST Power On Self Test When you turn on the system it will first run through the POST a series of software controlled diagnostic tests The POST checks system memory the motherboard circuitry the keyboard the diskette drive and other I O devices Power saving To save energy while the system is non operating a signal must be received from video ...

Страница 86: ...and the system devices are put in their lowest active state The PC enters Suspend when the system remains idle for a specified amount of time System Disk A system disk contains the core file of an operating system and is used to boot up the operating system ROM Read Only Memory This is a type of memory which you can only read or copy you cannot alter it s content It is normally used to contain the...

Страница 87: ... and light so that it is suitable for high resolution full color pictures However its weak point is its narrow view angle View angle means the angle from which the screen can be watched Wider view angel means brightness and resolution are consistent without regard to viewers location Vertical frequency Number of screen output repetitions per second is called Vertical frequency or Refresh rate The ...

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