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Others
Unable to connect the call and the “Call failed” error message appears on the screen.
- Ensure the IP address for the calling is correctly.
-
Ensure the other end of your calling does not set their system to “Do Not Disturb” mode or pick
up the phone.
- Ensure you are not calling to a system that has already up to maximum call-in limitation.
Forget the administrator password.
- Please contact AVer technical support for assistance.
Unable to control the far end camera.
-
Make sure the “Cam Ctrl”
icon is positioned on the screen you want to control. Press
“Far/Near”
button on the remote controller to switch to the desired screen.
-
Make sure the far site has enabled the “Far End Camera Control” setting. To enable this
function, press “Home”
button and got to General Setting
│
Administrator and then select
“Far End Camera Control”.
AVer EVC cannot detect the USB device.
- Unplug and plug the USB flash drive again and wait for 10 to 15 seconds for the system to
re-detect the new USB device.
- We do not recommend using an external HDD; it may cause system errors or recording failures.
