WARRANTY / TROUBLESHOOTING
12V Heated Towel Ladders and Individual Rails
Ver 2.1
Avenir Warranty
The warranty on this product only covers manufacturing and workmanship defects
does not cover application suitability or installation
following:
•
A lack of understanding about the supplied transformer
•
The installation procedure not being followed
•
The supplied hardware not being used.
Overview
To date there has never been a case where the element
it is highly unlikely that the ladder itself is faulty. Having the transformer fail is a possibility
information:
1. Ensure the transformer is working
The transformer supplied with the ladder or rails cannot
of the correct wattage – see acceptable range printed on the transformer
less than the minimum. You also need to cycle the 240V mains supply off
to switch on. The easiest test is to connect it to a resistive load
It is important that the transformer is in a located in a
2. Ensure the ladder or rail has never been connected to mains
This is a low voltage device and therefore uses a transformer
to mains, this would cause the elements to burn out immediately
return the ladder to our factory address to have the elemen
the individual rails, the required replacement elements could be sent to the desired address.
3. Ensure the correct length of wiring has been used
With low voltage products, volt drop is a very important consideration
and wire gauge has been carefully selected for the wattage of each model
of energy/heat in the rail(s). Likewise, if it is shortened th
modification.
Using the wrong gauge of wire is a fire hazard
4. Ensure the supplied crimp terminals (ladders only)
It is important that the supplied crimps have been used.
essential. Our crimps have been carefully selected to best suite
together and insulate with tape.
Connecting this product inappropriately
PLEASE NOTE:
If all the installation requirements have been met and the
case please fill in the form below and fax a signed copy
assistance.
Name:
Address:
Contact Number:
Retailer:
Electrician Name:
Electrician Licence Number:
Problem/Fault:
Acknowledgement
I have read and understand the above and confirm
consult your installer for clarification. Should it become evident that the problem is an installation issue and not a product
issue, I understand that I will be held liable for any
___________________
_____________
Name:
Sign:
SHOOTING GUIDE
and Individual Rails
www.avenir.com.au
manufacturing and workmanship defects and only when installed by a licenced electrician.
installation issues. Experience has shown that most issues arise as a result of
A lack of understanding about the supplied transformer
nstallation procedure not being followed
date there has never been a case where the elements of the heated towel ladder or individual rails have failed. We therefore suggest
Having the transformer fail is a possibility and should be tested
cannot simply be tested with a multi-meter. Testing requires it to be connected to a load
acceptable range printed on the transformer. NOTE that if you have less than 3 rails the wattage may be
need to cycle the 240V mains supply off and on
AFTER
the load is applied in order for the transformer
to connect it to a resistive load – e.g. a halogen lamp (not LED) of the correct wattage
t the transformer is in a located in a
ventilated serviceable location
- typically in the ceiling directly above the rail(s).
been connected to mains
and therefore uses a transformer (supplied with the product). Should the ladder or rails be connected direc
immediately. Should this be the case, it will be evident upon inspection. Please
the ladder to our factory address to have the elements replaced – The cost is $25 / element (one element per rail).
the individual rails, the required replacement elements could be sent to the desired address.
correct length of wiring has been used
is a very important consideration. For this reason it is important to use the supplied wire
and wire gauge has been carefully selected for the wattage of each model. If this wire is extended then the result will be a
Likewise, if it is shortened then the rail may get hotter than expected. Use the supplied wire without
wire is a fire hazard
.
(ladders only) have been used and all connections are in a good condition
ve been used. Low voltage ladders draw very high currents and therefore a good connection is
essential. Our crimps have been carefully selected to best suite this application. It is
NOT ACCEPTABLE
to simply wind the wir
Connecting this product inappropriately is a fire hazard
.
been met and the issue is still unresolved, it is most likely that the transformer
fax a signed copy to 02 9476 5833 or email it to [email protected] so we can arrange for further
Purchase Date:
Product Model:
Contact Number:
Transformer Location:
confirm that all the installation requirements mentioned are met. If unsure
Should it become evident that the problem is an installation issue and not a product
at I will be held liable for any costs incurred.
___________________
___________________
:
Date:
when installed by a licenced electrician. It
Experience has shown that most issues arise as a result of one of the
We therefore suggest
and should be tested using the below
meter. Testing requires it to be connected to a load
NOTE that if you have less than 3 rails the wattage may be
the load is applied in order for the transformer
of the correct wattage.
he ceiling directly above the rail(s).
be connected directly
upon inspection. Please
rail). In the case of
it is important to use the supplied wire – the length
then the result will be a dramatic loss
en the rail may get hotter than expected. Use the supplied wire without
d all connections are in a good condition
a good connection is
to simply wind the wires
likely that the transformer has failed. In this
so we can arrange for further
If unsure, please
Should it become evident that the problem is an installation issue and not a product
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