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IMPORTANT: This warranty is in lieu of all other warranties, guarantees or agreements
whether expressed or implied and no person, dealer, or company is authorized to change,
modify, or extend its term in any manner what so ever.
Warranty Return Policy
Before sending any AVE product to the factory for warranty repair, the customer must
obtain an RMA number. This number must appear on the outside of the box and on any
documentation accompanying the warranty repair. When calling AVE for an RMA number,
be prepared to give a complete description of the problem, the invoice number, and the
address to return the repaired item to. The unit must be packed in the original shipping
carton or in suitable packing offering a similar degree of protection. Separate items such
as power cords, remote controls units, or transformers, should be individually wrapped so
as not to cause scratches or other damage during shipment.
Please include your name, telephone number, address, a copy of Sale receipt and a
complete description of all inoperative functions. Ship the product prepaid. AVE will pay for
the return shipping. However, AVE is not responsible for damage during shipment.
AVE will not accept any warranty repair without an RMA number.
Freight Policy
Products and Prices are shipped F.O.B. Houston, Texas.
Refused Shipments
All refused shipments will be subject to a 15% restocking fee and freight charges.
Shipping and Return Policy and Procedure
We are fully inspected our products to insure quality and carefully packed for delivery to you in
good condition. In case that you are not satisfied with our products and must return them, please
follow our Return Policy and Procedure.
•
No return is accepted after 30 days from the date of purchase.
•
Products returned for credit must be in unused condition and contained in its orignal package.
•
All return other than the products under the AVE manufacture warranty are subjected to 15%
restocking and freight charges.
•
Call our customer service toll free number to obtain the RMA number (Return Material Authori-
zation) prior to the shipment of the product to return.
•
The RMA number must be clearly displayed on all the shipping labels.
•
The RMA number is VALID ONLY FOR 15 DAYS from the issued date.
NOTE: The RMA number is required for all returned products, i.e. warranty and non-warranty products for services
and repair.
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