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Testing Your Phone

Telephone Management and Troubleshooting

26

Issue 1.8 March 2004

Testing Your Phone

3

The Test feature lets you verify that your telephone’s LEDs are operating properly.

Testing the Telephone’s LEDs

3

1. With the telephone idle (on-hook), press and release the Hold (

)

button, then dial this sequence: 8 3 7 8 #.

The phone immediately begins the self-test. All LEDs (lights) flash on, then off
continuously (for 500 milliseconds each) to indicate the self-test was successful. If
the self-test fails, the LEDs flutter on and off for a shorter period of time (50
milliseconds each).

2. Press # (the pound button) to end the test procedure.

If the LEDs are not illuminated and flashing and the phone is receiving power,
your phone may need to be replaced. Contact your System Administrator for
assistance or additional troubleshooting information.

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Содержание IP Office 4601

Страница 1: ...4601 IP Telephone Release 1 8 User s Guide 16 300043 Issue 1 8 March 2004 ...

Страница 2: ......

Страница 3: ... Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently i...

Страница 4: ...7 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S ca...

Страница 5: ...cing Your 4601 IP Telephone 11 Introduction 11 The 4601 IP Telephone 11 2 Using Your 4601 IP Telephone 15 Introduction 15 Making Calls 15 Redialing the Last Number Called 16 Receiving Calls 16 Call Handling Features 16 Conference 16 Dropping the Last Person Added to a Conference Call 17 Hold 17 Transfer 17 Retrieving a Voice Mail Message 18 Logging the Telephone Off 18 Registering the Phone 18 Det...

Страница 6: ...ooting 21 Introduction 21 Interpreting Ringer Tones 22 Interpreting LED Prompts 23 Personalizing Your Telephone s Ringing Pattern 25 Selecting a Personalized Ringing Pattern 25 Testing Your Phone 26 Testing the Telephone s LEDs 26 Basic Troubleshooting Chart 27 Index 29 ...

Страница 7: ...dates and new functionality are downloaded to your phone without intervention or the need for phone replacement Although the 4601 is a basic IP telephone model it shares many characteristics with higher end IP telephones including ease of operation for its users This guide contains three chapters geared to how you actually use the phone It covers the buttons and features on the phone itself making...

Страница 8: ...eview the Table of Contents or Index to locate information specific to a task or function you want to perform Document Organization 0 This guide contains the following chapters Chapter 1 Introducing Your 4601 IP Telephone Describes each button and feature on the face of the telephone Chapter 2 Using Your 4601 IP Telephone Covers all call related information such as initiating calls conferencing an...

Страница 9: ...4601 4602 4602SW IP Telephone Stand Instructions Document Number 555 233 147 Issue 3 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Telephone LAN Administrator s Guide Document Number 555 233 507 Administration information specific to the 4601 IP Telephone appears in the 4600 Series IP Telephone LAN Administrator s Guide Addendum for th...

Страница 10: ...Related Documents About This Guide 10 Issue 1 8 March 2004 ...

Страница 11: ... 1 This chapter introduces you to the layout of the 4601 IP Telephone It provides a description for each functional button and other phone characteristics The 4601 IP Telephone 1 The 4601 IP Telephone has two Line call appearance buttons and eight dedicated feature buttons ...

Страница 12: ...The 4601 IP Telephone Introducing Your 4601 IP Telephone 12 Issue 1 8 March 2004 Figure 1 4601 IP Telephone 1 3 4 2 9 10 11 12 5 6 2 3 8 7 ...

Страница 13: ...are labeled with an a first Line button and b second Line button 3 Line Active Inactive LED Indicator When the LED next to a line button is illuminated the line is in use When the LED next to a line button is flashing the line is on Hold 4 Hold Red button used to place a call on hold 5 Messages Button Accesses your Voice Messaging system 6 Message Waiting Lamp When steadily lit both this LED and t...

Страница 14: ...nference additional parties in to an active call With the phone on hook also used to select a personal ringing pattern 11 Drop Drops the last person added to a conference call 12 Redial After lifting the handset pressing this button redials the last number dialed from the phone Table 1 4601 IP Telephone Button Feature Descriptions Continued Callout Number Button Feature Name Button Feature Descrip...

Страница 15: ...r This chapter also includes information on retrieving messages left in your voice mailbox and reinstating the phone following a power interruption or other forced logoff NOTE If both Message LEDs are flashing and you do not have a dial tone your telephone is not currently registered meaning you cannot use it to make or receive calls The only way to register the 4601 IP Telephone is to follow the ...

Страница 16: ...dling Features 2 The features described in this section are available while calls are in progress Conference 2 The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator Adding another party to a call 2 1 Dial the first party then press the Conference button The current call is placed on hold and you hear a dial tone 2 Dial the number of th...

Страница 17: ...ton of the held call The call is retrieved Transfer 2 The Transfer feature lets you transfer a call from your telephone to another extension or outside number Sending a call to another telephone 2 1 With the call active or with a held call press the Transfer button The call is placed on hold You hear a dial tone while the next line activates 2 Dial the number to which you want to transfer the call...

Страница 18: ...ne off is not required but can be requested by your System Administrator to prevent unauthorized use during an absence To log your phone off press and release the Hold button then press the following numbers on the dialpad 5 6 4 6 3 3 A request to un register the phone is sent to the server The phone is no longer connected to the call server as indicated by both Message LEDs flashing Registering t...

Страница 19: ...f the Extension is 2430 the following flash sequence occurs Call Appearance Line a s indicator winks twice to indicate the first digit of the extension is 2 Call Appearance Line b s indicator then winks four times to indicate the second digit of the extension is 4 Call Appearance Line a s indicator winks three times to indicate the third digit of the extension is 3 and finally Call Appearance Line...

Страница 20: ...Determining Your Telephone s Extension Number Using Your 4601 IP Telephone 20 Issue 1 8 March 2004 ...

Страница 21: ...erpreting the different ringer tones you hear Interpreting the telephone s LED prompts Personalizing your phone s ringing pattern Testing your telephone to be sure it is operating correctly Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested resolutions For all other IP Telephone questions or problems contact your System Administrator ...

Страница 22: ...m outside or the System Administrator 3 Rings Priority call from another extension or from an Automatic Callback call you placed Half Ring ring ping A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active Feedback Handset Tones Meaning Busy Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use Call Wai...

Страница 23: ...a feature request has been accepted and dialing can start Reorder Fast busy tone repeated every half second to indicate all phone trunk lines are busy Ringback Low pitched tone repeated 15 times a minute to indicate the number dialed is ringing If This LED Is Doing This For This Amount of Time Then Message Waiting indicator at the top of the phone and the Message button LED on the left middle of t...

Страница 24: ...ll Appearance Line a s indicator winks four times Each subsequent digit you press causes Call Appearance Lines a and b to alternate winks Call Appearance Line b s indicator Winking one or more times 200 milliseconds on 50 milliseconds off The telephone is displaying the next numeric digit of a value from 1 to 9 you entered depending on how many times the indicator winks Each subsequent digit you p...

Страница 25: ... You hear the selected ringing pattern two more times after which it is automatically saved A confirmation tone two rising tones sounds and your new ringing pattern is set NOTE Going off hook receiving a call or losing power during ring pattern selection interrupts the process and you must start over from Step 1 Call Appearance Line a or b s indicator and both Message Waiting LEDs Winking or flutt...

Страница 26: ...7 8 The phone immediately begins the self test All LEDs lights flash on then off continuously for 500 milliseconds each to indicate the self test was successful If the self test fails the LEDs flutter on and off for a shorter period of time 50 milliseconds each 2 Press the pound button to end the test procedure If the LEDs are not illuminated and flashing and the phone is receiving power your phon...

Страница 27: ...gging powering down the phone server problems or other power interruption causes If both Message indicator LEDs are flashing the telephone is not registered Follow the procedure for Registering the Phone on page 18 Phone worked earlier but does not currently seem to work Contact your System Administrator Audio quality is poor specifically you hear an echo while using a handset or static sudden sil...

Страница 28: ...ser Guide for example the Message button doesn t operate as described Verify the procedure and retry For certain features you must lift the handset first See your System Administrator if the above action does not produce the desired result your telephone system may have been specially programmed for certain features applicable only to your installation Also some functionality may have been disable...

Страница 29: ...rence feature 16 D Document organization 8 Documents Related 9 Drop button 14 Dropping the last person added to a conference call 17 E Extension number determining 19 H Hold button 13 Hold feature 17 How to use this document 8 I Illustration of phone 12 Interpreting 23 Interpreting LED Prompts 23 Introducing your 4601 IP Telephone 11 Issue date for this document 8 L LED Prompts Interpreting 23 LED...

Страница 30: ...inger Tones interpreting 22 Ringing Pattern personalizing 25 S Sending a call to another telephone 17 T Telephone Logoff 18 Telephone management and troubleshooting 21 Testing the telephone s LEDs 26 Testing your phone 26 Transfer button 14 Transfer feature 17 Troubleshooting 21 Troubleshooting Basic Chart 27 U Using your 4601 IP Telephone 15 V Voice Mail Message retrieving a 18 Voice Message butt...

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