3600 Installation
Page 73
15-601082 Issue 05b (23 September 2008)
IP Office
Miscellaneous: Wireless Phone Status Messages
·
No Extension
The phone has not obtained or been set with a an extension number. Action: Enter a valid extension.
·
No Func Code
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and restart
the phone.
·
No Gateway IP
The phone is configured for static IP addresses and no valid unicast IP address is assigned for gateway configuration.
Action: Configure a valid IP address in the Admin menus.
·
No Host IP
The wireless phone is configured for “static IP” (as opposed to “use DHCP”) and no valid host IP address (the
wireless phone’s IP address) has been entered. Action: Enter a valid IP address in the configuration settings or
change to “use DHCP”.
·
No IP Address
Invalid IP. Action: Check the IP address in the configuration settings or change to "use DHCP".
·
No IP Office
The No IP Office message may include an error indication:
·
The wireless phone is not administered on IP Office. Action: The wireless phone is not properly configured.
Verify that the extension and password in the wireless phone match those administered on the IP Office unit.
·
IP Office is not working. Action: Verify that IP Office is operational. If so, follow standard troubleshooting
procedures for IP Office.
·
No LAN connection at the access point or the IP Office. Action: Verify the IP Office connection to LAN and all
access points.
·
The wireless phone cannot locate the IP Office. Action: IP address configuration of IP Office is wrong or missing.
·
No Net Access
This indicates one of the following:
·
Cannot authenticate/associate with access point. Action: Verify the access point configuration.
·
Incorrect WEP settings. Action: Verify that all the WEP settings in the wireless phone, match those in the access
points.
·
No Net Found/No APs
This indicates one of the following:
·
No radio link. Action: Verify that the access point is turned on.
·
No SSID - Autolearn not supported (or) incorrect SSID. Action: Verify that the SSID of the wireless LAN and
enter or Autolearn it again if required.
·
AP Does not suppot appropriate data rates. Action: Check the access point configuration against the
configuration documentation for the access point.
·
Out of range. Action: Try getting close to an access point. Check to see if other wireless phones are working
within the same range of an access point. If so, check the SSID of this wireless phone.
·
Incorrect security settings. Action: Verify that all the security settings match those of the access point.
·
No Net Found
The phone cannot find a suitable access point. The MAC address and signal strength of the "best" non-suitable access
point are also shown. Action: Check that the phone and the access point SSID and security settings match.
·
No Reg Domain
Regulatory Domain not set. Action: Configure the Regulatory Domain of the wireless phone.
·
No SSID
Attempting to run site survey mode without an SSID set. Action: Restart the phone and statically configure the SSID
through the Admin options.
·
No SVP IP
The phone is configured for "static IP" and no valid AVPP has been entered. Action: Enter a valid AVPP address.
·
No SVP Response
The phone has lost contact with the AVPP. The IP address of the AVPP is also shown. Action: This may be caused by
bad radio reception of a problem with the AVPP. The phone will keep trying to make contact for 20 seconds during
which the message may clear itself if contact is established.
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