Page 12 - Transfer, Park & Hold Calls
Transfer, Park & Hold Calls
Using Transfer, Park & Hold
After answering a call, you can hold it or transfer it. You can also make an
enquiry call and then switch between calls. You can hold a call (where only you
can retrieve it) or park the call (where other extensions can retrieve it).
Remember that calls transferred to an extension with diverts set, follow those
diverts just like normal calls.
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If the
call waits unanswered for too long it may recall to your extension.
To make an unannounced transfer:
1. Dial
TRANSFER
to hold your current call. Do not replace the handset as
this parks the call
(see page 13)
.
2. Dial the extension to which you want to transfer the call.
3. Replace the handset (you can do this even if you hear ringing or busy tone).
To make an announced transfer:
1. Dial
HOLD
to hold your current call. Do not replace the handset as this
parks the call
(see page 13)
.
2. Dial the extension to which you want to transfer the call.
3. If unanswered, dial
HOLD
to retrieve the held call.
4. If answered, ask if they wish to accept the transfer.
5. If okay to transfer the call, replace the handset.
6. If not okay to transfer the caller, dial
HOLD
to retrieve the held call.
Page 12 - Transfer, Park & Hold Calls
INDeX 10.1 4602 IP Telephone User's Guide
Using Transfer, Park & Hold
38DHB0002UKFV Issue 1 (28/05/2003)
