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A

Troubleshooting

If your Avaya 3810 Wireless Telephone is not performing to your expectations,
try the suggestions provided in the following table. If you are still unable to
resolve the problem, contact your telephone System Administrator.

Do not attempt to service this unit yourself. All service must be done by
qualified service personnel.

Condition

Suggestion

Charge LED
does not light
when handset is
placed in
charger unit.

Make sure the AC adapter is plugged into the
charger unit and wall outlet. If the AC adapter
is plugged into a wall outlet with a switch,
make sure the switch is turned on.

Make sure the handset is properly seated in
the charger unit.

Make sure the battery is properly seated in the
handset.

Make sure that the charging contacts on the
handset and charger unit are clean. Use a soft
dry cloth to clean contacts. Do not use any
liquids or solvents.

Conversation is
interrupted
frequently.

Make sure that the base unit antenna is fully
vertical.

Move closer to the base unit.

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Содержание 3810

Страница 1: ...Avaya 3810 Wireless Telephone Installation and Use 16 300055 Comcode 700313992 Issue 1 May 2004 ...

Страница 2: ...riques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated ...

Страница 3: ...arges may apply Avaya Web Page For information about Avaya products and service go to www avaya com For the most current version of this document go to www avaya com support Call Avaya Publications Center Voice 1 800 457 1235 International Voice 207 866 6701 Fax 1 800 457 1764 International Fax 207 866 6099 Email totalware gws com Write GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 ...

Страница 4: ...oth for cleaning 4 This product should be serviced by or taken to a qualified repair center when ser vice or repair work is required 5 DO NOT use this product near water for example in a wet basement location 6 DO NOT place this product on an unstable cart stand or table 7 Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could...

Страница 5: ...e Base Unit Directly on a Wall 17 Apply Power to the Charger Unit 21 Mount the Charger Unit on a Wall Optional 22 Install the Handset Battery 23 Charge the Battery for the First Time 24 Charge the Spare Battery 25 Install a Headset Optional 26 Attach the Belt Clip to the Handset 27 Remove the Belt Clip from the Handset 28 3 About Your Telephone 29 Overview 29 Handset 30 Base Unit 33 Charger Unit 3...

Страница 6: ...old 39 Transfer a Call 39 Conference a Call 39 Redial Last Number 40 Mute a Conversation 40 Select a Channel 40 Changing Handset Settings 41 Change Earpiece Volume 41 Change Ring Type and Volume 41 Set Vibrate Mode 42 Turn Ringer Off 42 A Troubleshooting 43 B Specifications 47 C Accessories 49 D Installation Guidelines 51 Overview 51 Determining the Location for the Base Units 53 ...

Страница 7: ...Avaya Support Center web site Chapter 2 Installing the Telephone provides installation instructions Chapter 3 About Your Telephone describes the handset including operating controls and buttons batteries and base and charger units Chapter 4 Using Your Telephone describes basic call handling operations and how to change handset settings Appendix A Troubleshooting describes performance problems and ...

Страница 8: ... in a button for example 2 or Bold type is used to indicate buttons on the Handset other than those on the dialpad Courier type indicates text that appears in the handset display Related Documents For additional documentation and the most current version of this document go to the Avaya Support Center at www avaya com support ...

Страница 9: ... 14 4 Install the Base Unit Directly on a Wall on page 17 5 Apply Power to the Charger Unit on page 21 6 Mount the Charger Unit on a Wall Optional on page 22 7 Install the Handset Battery on page 23 8 Charge the Battery for the First Time on page 24 9 Charge the Spare Battery on page 25 10 Install a Headset Optional on page 26 11 Attach the Belt Clip to the Handset on page 27 The Avaya 3810 Wirele...

Страница 10: ...is installation and use guide and the components shown below If any of these items are missing or damaged contact your System Administrator Figure 1 Avaya 3810 Wireless Telephone Components Base Unit Handset Telephone Cord 2 AC Adapters Rechargeable Battery Beltclip Charger Unit Wall Mount Stand Power Status 3810 ...

Страница 11: ...y metal surfaces WARNING If the base unit is installed in a separate building from the communications system you must install In Range Out of Building IROB protectors The IROB used with the Avaya 3810 Wireless Telephone is Module 146E IROB Two Dual IROB To order an IROB contact your local Authorized Dealer Place the base unit away from any electrical component such as PCs monitors and other teleph...

Страница 12: ...se unit on a wall go to Install the Base Unit on a Standard Wall Plate on page 14 or Install the Base Unit Directly on a Wall on page 17 1 Plug one end of the 14 foot telephone cord into the Line In jack on the base unit 2 Plug the other end of the telephone cord into the telephone jack that is connected to your communications system Figure 2 Connect Telephone Cord Line In jack Telephone jack conn...

Страница 13: ...ug the AC adapter into a standard 120VAC wall outlet Figure 3 Connections to Base Unit 5 Check to see that the power LED is on 6 Raise the base unit antenna to the vertical position The antenna should be perpendicular to the base unit Figure 4 Raise Base Unit Antenna Telephone jack connected to communications system Line In jack AC Adapter 1 2 3 4 Power Status 3810 ...

Страница 14: ...the communications system is installed in the wall If you want to mount the base unit on the wall and a standard wall plate is not installed go to Install the Base Unit Directly on a Wall on page 17 CAUTION Do not mount the base unit on the ceiling 1 To attach the wall mount stand to the base unit slide the wall mount stand into the notches at the top of the base unit Then pull the wall mount stan...

Страница 15: ...on the base unit 3 Plug the AC adapter cord into the AC adapter input jack on the base unit Figure 6 Plug Cords into Base Unit 4 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand 5 Plug the other end of the telephone cord into the telephone jack in the wall plate Figure 7 Place Cords in Molded Channels Line In jack ...

Страница 16: ...l plate and pull down until the base unit is firmly seated Figure 8 Mount Base Unit on Wall Plate 7 Plug the AC adapter into a standard 120VAC wall outlet Figure 9 Plug AC Adapter into Wall Outlet 8 Check to see that the power LED is on 9 Raise the base unit antenna to the vertical position The antenna should be parallel to the wall AC Adapter ...

Страница 17: ...ll if a standard wall plate is not installed Use 10 screws and if necessary anchoring devices that are suitable for the wall material where the base unit will be placed CAUTION Do not mount the base unit on the ceiling 1 Insert two mounting screws into the wall 3 and 15 16 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the base unit Figure 10 Insert Mounting...

Страница 18: ...stand into the notches at the top of the base unit Then push the wall mount stand down and snap it into place Figure 11 Attach Wall Mount Stand to Base Unit 3 Plug one end of the 14 foot telephone cord into the Line In jack on the base unit 4 Plug the AC adapter cord into the AC adapter input jack on the base unit Figure 12 Plug Cords into Base Unit Line In jack ...

Страница 19: ...5 Place the AC adapter cord and the telephone cord inside the molded channels of the wall mount stand Figure 13 Place Cords in Molded Channels 6 Place the base unit on the posts of the wall screws and pull down until the base unit is firmly seated Figure 14 Place Base Unit on Wall Screw Posts ...

Страница 20: ...phone jack connected to the communications system Figure 15 Plug Telephone Cord into Telephone Jack 8 Plug the AC adapter into a standard 120VAC wall outlet Figure 16 Plug AC Adapter into Wall Outlet 9 Check to see that the power LED is on 10 Raise the base unit antenna to the vertical position The antenna should be parallel to the wall AC Adapter ...

Страница 21: ...und the strain relief 3 Plug the AC adapter into a standard 120VAC wall outlet Always route the power cord away from high traffic areas and where it cannot become chafed and create a fire or electrical hazard Figure 17 Apply Power to Charger Unit 4 If you want to mount the charger unit on the wall go to Mount the Charger Unit on a Wall Optional on page 22 Otherwise go to Install the Handset Batter...

Страница 22: ...uitable for the wall material where the charger unit will be placed 1 Insert two mounting screws into the wall 1 9 10 inches apart Allow about 3 16 of an inch between the wall and screw heads for mounting the charger unit Figure 18 Insert Mounting Screws into Wall 2 Place the charger unit on the posts of the wall screws and push down until it is firmly seated Figure 19 Place Charger Unit on Wall S...

Страница 23: ...ch and sliding the cover down until it comes off the handset Figure 20 Remove Battery Cover 2 Slide the battery down into the handset Figure 21 Install Handset Battery 3 Close the battery compartment cover by sliding it up until it snaps into place Figure 22 Close Battery Cover 4 If you are using the battery for the first time go to Charge the Battery for the First Time on page 24 ...

Страница 24: ...the battery is charged for the first time it will only take five to six hours for the battery to be fully recharged 1 Install the battery in the handset Go to Install the Handset Battery on page 23 2 Place the handset in the charger unit Figure 23 Place Handset in Charger Unit 3 Ensure that the Charge LED lights If it does not make sure that the AC adapter is plugged in and that the Handset is mak...

Страница 25: ...n the charger unit until the retaining clip snaps over the top of the battery Figure 24 Charge Spare Battery 2 Ensure that the Batt Charge indicator lights If it does not make sure that the AC adapter is plugged in and that the spare battery is making good contact with the Charger Unit 3 Charge the spare battery for 16 to 20 hours 4 When charging is complete press out on the latch to remove the sp...

Страница 26: ...belt clip to carry the handset and conduct a conversation All feature operations remain the same except the handset earphone and microphone are disconnected 1 Open the cover over the Headset jack that is located on the top of the Handset 2 Plug in the headset Only use headsets especially designed or modified for use with radio frequency equipment Figure 25 Install Headset ...

Страница 27: ...to the Handset You can use the belt clip to attach the handset to your belt or pocket 1 Slide the clip into the tab stop The belt clip is designed to fit snugly onto the handset Figure 26 Attach Belt Clip to Handset 2 Press firmly until it snaps into place Figure 27 Press Belt Clip onto Handset on off on off ...

Страница 28: ...ach the Belt Clip to the Handset Installation and Use Remove the Belt Clip from the Handset 1 Press the retain clip in toward the belt clip blade and slide the clip up at the same time Figure 28 Remove Belt Clip from the Handset on off ...

Страница 29: ...s the following features 2 line 32 character Handset Liquid Crystal Display LCD 4 displayed operation modes indicating Talk Ringer On Off Battery Low and Message Waiting Single button access to fixed features Hold Transfer Conference and Redial 4 programmable buttons to access features on the communications system 10 channels supporting up to 10 simultaneous conversations Headset jack Ringer and H...

Страница 30: ... ON OFF 1 Ringer ON OFF switch 10 Volume R VOL Button 2 Handset Display 11 Mute MUTE Button 3 Hold HOLD Button 12 Transfer TRNSFR Button 4 Talk TALK Button 13 Conference CONF Button 5 Dialpad 14 Redial REDIAL Button 6 Programmable Button 15 Channel CHANNEL Button 7 Programmable Button 16 Programmable Button 8 Microphone 17 Programmable Button 9 Head Set Jack ...

Страница 31: ...uttons are determined by communications system programming See your System Administrator for information about the features programmed on your buttons R VOL on side Changes earpiece volume when pressed during a call Changes ringer tones and volume when pressed when the handset is out of the charger unit and not active on a call MUTE on side Mutes your conversation so that the other party cannot he...

Страница 32: ...Description of Icons in Handset Display Icon Description The Talk icon indicates a connection between the handset and base unit The Ringer Off icon indicates the handset ringer switch is off The Battery Low icon indicates the battery in the Handset is low and needs to be charged Return the handset to the charger unit or replace the handset battery with another charged battery The Message Waiting i...

Страница 33: ...elephone Base Unit 33 Installation and Use Base Unit The base unit can be mounted on a wall or placed on a desk There is one red power LED that indicates the base unit has power Figure 31 Base Unit Power Status 3810 ...

Страница 34: ...that functions as a cradle for the handset when in Standby Mode or idle and a charger for the handset battery The charger unit also has a rear slot for spare battery charging Two LEDs indicate the handset battery and spare battery are charging and making good contact with the charger unit Figure 32 Charger Unit ...

Страница 35: ...an the Charger Unit Contacts It is important to clean all charging contacts on the charger unit and on the handset and spare battery about once a month Use a pencil eraser or a soft dry cloth Do not use any liquids or solvents Figure 33 Clean Charger Unit Contacts ...

Страница 36: ...he battery is low while the telephone is in Standby Mode Battery Low icon appears in the handset display Handset beeps every 15 seconds for 3 minutes None of the buttons operate Handset cannot make or receive calls It is recommended that you have a spare battery always charging to ensure against complete battery discharge See Charge the Spare Battery on page 25 for more information To restore the ...

Страница 37: ...AutoAnswer mode You are automatically connected to an incoming call when you remove the handset from the charger unit and automatically disconnected from the call when you place the handset back in the charger unit Standby Mode When the handset is out of the charger unit and not in use it is in Standby mode You must press TALK to answer an incoming call and to hang up Talk Mode When the handset is...

Страница 38: ...unt codes on a MERLIN MAGIX system you must go off hook on a SA button press and then enter the account code Make a Call 1 Press TALK 2 When you hear dial tone enter the extension or telephone number using the dialpad 3 When you are finished with the call press TALK to hang up Answer a Call 1 Do one of the following If the handset is out of the charger unit press TALK to answer the call If the han...

Страница 39: ...lephone number to which the call is being transferred 3 Do one of the following To transfer the call without announcing it press TRNSFR again To announce the call before transferring wait for the called party to answer When the called party answers announce the call and press TRNSFR again 4 Press TALK to hang up Conference a Call 1 While on a call press CONF Depending on your communications system...

Страница 40: ...dset speaker is muted so you can consult another person in the room without the caller hearing you 2 Press MUTE again to turn the handset speaker back on Select a Channel When you make or receive a call an available channel is automatically selected However if you have a connection that is not clear press CHANNEL to select a channel that provides the clearest communication If you want to use more ...

Страница 41: ... Volume Press R VOL on the side of the handset in Standby mode the handset is out of the charger unit and not in use to change the ring type and volume Repeatedly press R VOL until you hear the ring type and volume you want The handset has three types of rings and each ring type has a high and low volume As you press R VOL the ring type and volume selections are audible and visible in the handset ...

Страница 42: ... to ON 2 Repeatedly press R VOL on the side of the handset until you feel the handset vibrate Ring Off will also appear in the handset display If the handset is set to vibrate and the handset is in the charger unit when there is an incoming call you will hear a low ring Turn Ringer Off Turn the Ringer Switch on the side of the handset to OFF ...

Страница 43: ...handset is placed in charger unit Make sure the AC adapter is plugged into the charger unit and wall outlet If the AC adapter is plugged into a wall outlet with a switch make sure the switch is turned on Make sure the handset is properly seated in the charger unit Make sure the battery is properly seated in the handset Make sure that the charging contacts on the handset and charger unit are clean ...

Страница 44: ...nnected to the base unit Verify that the ID of the handset matches the ID of the base unit To determine the ID of the handset remove the battery cover and look at the ID on the bottom of the handset A bar code appears below the ID To determine the ID of the base unit look at the ID on the bottom of the base unit Verify that the installation guidelines have been followed especially for systems wher...

Страница 45: ...e battery for 16 to 20 hours Check the Ringer Switch it could be turned off Make sure the base unit antenna is fully vertical Move closer to the base unit An underscore replaces a character in the handset display The telephone does not recognize special characters for example punctuation marks that are provided from the communications system ...

Страница 46: ...A Troubleshooting 46 Installation and Use ...

Страница 47: ...uirements 10V DC from supplied AC adapter Size Width 4 1 4 inches Depth 7 1 2 inches Height 2 1 4 inches Weight Approximately 15 4 oz Handset Receive Transmit Frequency 902 MHz to 928 MHz Power Requirements Nickel Metal Hydride rechargeable battery Size Width 2 1 5 inches Depth 1 2 3 inches Height 8 2 3 inches with antenna Weight Approximately 8 8 oz with battery Battery Capacity 1300 mAh 3 6 V Ta...

Страница 48: ...B Specifications 48 Installation and Use ...

Страница 49: ...r Accessory Description AD970 AC Adapter for Charger BT2499A Battery 1300 mAh EXP9660 Wall Mount Plate EXP9702 Belt Clip EXP9704 AC Adapter for Base Unit EXP9783 Leather Carrying Case EXP9785AV Charger without AC Adapter Trans Radium Mobility Headset requires adapter cord MC 408121085 Trans Supra Mobility Headset requires adapter cord MC 408121085 Adapter Cord 3275 DWS ...

Страница 50: ...C Accessories 50 Installation and Use ...

Страница 51: ...ive to the locations where the Avaya 3810 Wireless Telephone will be used Install the base unit as high as possible so that it clears nearby objects for example office cubicles and file cabinets More than three base units in a confined area will degrade product performance Refer to Determining the Location for the Base Units on page 53 to optimize locations of up to 10 base units in a building or ...

Страница 52: ...stallation and Use Figure 34 Configuration with Three Avaya 3810 Wireless Telephones If you have more than three Avaya 3810 Wireless Telephones go to Determining the Location for the Base Units on page 53 3810 3810 3810 Location of Base Units ...

Страница 53: ...10 Wireless Telephones you must install the base units in a location that will provide proper coverage To determine the location for the base units perform the following steps 1 Draw a floor plan of your building Figure 35 shows the floor plan for a sample company Figure 35 Floor Plan for a Sample Company 2 Identify all of the people in your company who will use an Avaya 3810 Wireless Telephone ...

Страница 54: ... Avaya 3810 Wireless Telephones to be used See Figure 36 4 On your floor plan identify the location where you want to install the base units for the Avaya 3810 Wireless Telephones for example a hallway Figure 36 shows the completed floor plan and base unit location for the sample company Figure 36 Location of Base Units for a Sample Company 3810 3810 3810 3810 3810 3810 3810 3810 Location of Base ...

Страница 55: ...foot radius This circle indicates the coverage area of the base units Figure 37 shows the coverage area for the sample company Figure 37 Coverage Area of the Base Units 6 Verify whether the circle encompasses all of the areas where the Avaya 3810 Wireless Telephones will be used Predicted Service Area 3810 3810 3810 3810 3810 3810 3810 3810 Location of Base Units ...

Страница 56: ...where the Avaya 3810 Wireless Telephones will be used This new location should encompass all of the areas where the Avaya 3810 Wireless Telephones will be used Identify a base unit location for the Avaya 3810 Wireless Telephones that are not covered by the current base unit location Draw a circle with a 160 radius around this second base unit location and verify that the circle encompasses those A...

Страница 57: ...location with each base unit being five feet away from another base unit Be sure to install each base unit as high as possible so it clears nearby objects for example office cubicles and file cabinets This grouping of base units is referred to as a cluster b Select a location that is at least 30 feet away from the cluster and install another cluster of up to three base units Within this new cluste...

Страница 58: ...D Installation Guidelines 58 Determining the Location for the Base Units Installation and Use ...

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