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Probable cause
Action or comment
Phonebook is not available at the
moment.
The phone book does not
respond, not available at the
moment.
Try again later or if fault persists
do a factory reset via the
Admin
menu or PDM/Device Manager.
Voice mail number not defined
There is no Voice mail number
defined in the handset.
Define a Voice mail number via
PDM/Device Manager.
Could not encrypt connection
The parameter
Encryption
Required
is enabled in the
handset in combination with;
1. Unencrypted base station(s);
and/or,
2. Unsupported base station(s).
1. Disable the
Encryption
required
parameter in
handset via PDM/Device
Manager; and/or,
2. Enable the encryption in the
base station(s); and/or,
Not allowed
1. The user cannot login to the
handset with the shared
phone functionality enabled,
due to another handset
currently using the same
extension (User).
2. The user cannot logout from
the handset with the shared
phone functionality enabled,
due to incorrect password
(AC code).
3. The extension (User) does
not exists.
4. The password is not correct.
1. Logout from the handset that
uses the same extension.
2. Enter
#11*<AC code>#
on
the keypad and press
Off-
hook
to logout from the
shared phone.
3. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
4. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
Troubleshooting
July 2017
Using 3730 DECT Handsets with Communication Manager and IP Office
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