Making an emergency call
You can use the 1165E IP Deskphone to make an emergency call to the Public Safety
Answering Point (PSAP) from any accessible screen without logging on.
If you pick up the handset, press the handsfree button, or press the headset button, without
logging on, a message “Emergency calls only” appears, and the Avaya 1165E IP Deskphone
can only be used to make an emergency call. All soft keys and feature keys are blank and
unusable, except for the second soft key which allows you to switch between numeric and
alphabetic characters. If you hang up before the connection is established, the IP Deskphone
returns to the initial state. After the connection is established, the call can be disconnected
only by an operator. If you hang up after the connection has been made, the IP Deskphone
switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button,
nothing happens. The call is not disconnected.
When you make an emergency call, the location of the IP Deskphone is forwarded to the
PSAP.
Note:
When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver,
you can still make an emergency call. If you pick up the handset, a message "Emergency
calls only" appears and the IP Deskphone can be used for making only emergency calls.
To make an emergency call:
1. Choose one of the following:
• Pick up the handset.
• Press the handsfree button.
• Press the headset button.
Note:
Hang up or switch off the handset to return to
normal state.
2. Dial the emergency number that is provided by
your dialing plan.
3. Press the
Send
context-sensitive soft key.
Note:
If you try to dial the number that does not match
the dialing plan, a message appears to inform you
that the number is incorrect.
Accessing the Avaya 1165E IP Deskphone
62 Avaya 1165E IP Deskphone with SIP Software User Guide
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