Page 22
Limited Warranty and Return Policies
The AV123 x-series speakers have been created to perform flawlessly for many years
with regular use. As a result of this quality and craftsmanship, AV123 is proud to offer
the following warranty policies to our customers:
• All products sold through AV123 carry a limited manufacturer’s parts and labor
warranty. This is for the piece of mind that, no matter what your purchase, there is
some type of limited warranty on which you can depend. These will always be clearly
stated with the product.
• All AV123 x-series loudspeakers are guaranteed to be free from manufacturer’s defects
for a period of
one year
from the date of purchase. This warranty applies to the
original purchaser of the AV123 x-series product(s) and is non-transferrable.
• The
AV123 x-series
warranty does not cover damage by misuse, abuse, neglect,
unauthorized product modification, failure to follow the instructions outlined in this
owner’s manual, failure to perform routine maintenance, damage resulting from
unauthorized repairs, or claims based upon misrepresentations of the warranty by the
seller.
• If you visit av123.com and register your AV123 x-series speaker purchase, AV123
will
extend the warranty by an additional two years
. This, in addition to the 1
year limited warranty is a total of 3 years! This extended warranty is free simply for
registering
within 60 days of your purchase
. We urge you to take advantage of this
offer.
Service Assistance for AV123 x-series speakers
AV123 will exchange all defective merchandise, including shipping charges to the original
shipment destination, at no charge for up to 60 days after the date of purchase. After
60 days the product must be returned to AV123 for repair only and return shipping costs
are the responsibility of the customer.
Please note that BEFORE sending your AV123 x-
series speakers in for repair or replacement, you MUST call AV123 and obtain a return
authorization (R/A) number. Before contacting AV123 to begin the R/A process, please
have as detailed a description of the problem(s) you are experiencing and the conditions
under which the problem(s) occur. Once you have obtained the R/A number, you must
print this clearly on the outside of the box so it will be possible to determine from whom
the AV123 speaker(s) came once the parcel arrives. Parcels arriving without an R/A
number will be refused and returned freight collect.
Contact Information
Toll Free -
() -00
Website -
www.av12.com
e-mail -
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