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8
TROUBLESHOOTING
If the recommended actions listed below do not result in satisfactory operation, please
consult your Dealer or contact the AV Toolbox Technical Support Department directly by
phone at 859-282-7303 or by email at [email protected].
Problem
Possible Solution
No picture on
the output
monitor
If the Video Scaler’s Power Switch in ON, but no LED’s are illuminated,
check that the proper AC Power Cord is properly connected. If the
Power LED is illuminated, check that there is a correct Video Input
signal and that the display device connected to the output is switched
on and set to the correct input and its Brightness and Contrast are set
correctly. Check to make sure the unit has not been switched to the
correct output pin mode – HD15 or BNC.
Colors appear
wrong on the
output monitor
Try adjusting the Color, Tint, Contrast and Brightness settings on your
display. These are usually set up for viewing computer images, which
may be somewhat different from viewing images that have been up-
converted from video. Make sure your output cable assembly is not
faulty, which could prevent either the Red, Green or Blue signal from
being passed through the cable.
Too much
smearing
Smearing usually occurs when a Composite Video input is used and is
generally unavoidable, unless you can switch to using S-Video. Using
good quality video cable will help towards reducing this affect.
Smearing that may not be noticeable on a small video monitor may
become objectionable on a large screen video projector.
No color on the
output monitor,
only a black and
white image
Check the condition of the cables being used. A faulty S-Video cable
can often cause a black and white image. Ensure that the color
controls on your computer monitor or video projector are all set
correctly. Ensure that the color adjustment on the Video Scaler is not
adjusted completely down. It may be necessary to reset the video
levels via the Menu functions.
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