This section describes the troubleshooting problems the computer might have with the PCIP06. This
section will answer the common Q&A’s any user might have.
Why did I see the icon ? rather than the B icon in the system tray?
1. Check to see whether Skype is running. If it is not running, open and run Skype.
2. Check to see whether you can see the icon in the Skype window.
3. If you cannot see the icon, please follow the steps below:
Step A: Click “Tools” and then “Options”.
Step B: Click “Privacy”.
Choose “Manage Other Programs Access to Skype”.
Step C: Choose “Change”.
Step D: Choose “Allow This Program To Use Skype”.
After turning on the computer, I see this icon x. Why do I see this?
There are two possible reasons this icon may appear.
1. The PCIP06 failed to communicate with the computer. Check to see whether the USB port is in a
normal state.
2. The PCIP06 failed to work normally in Windows®. The device driver may need to be reinstalled.
Please follow the steps below:
Step A: Click “Start” > “Settings” > “Control Panel” > “System” > “Hardware” > “Device Manager”.
Step B:
Step C:
Step D:
Troubleshooting
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In the window that appears, check to see if the following items are in a “Normal State”:
USB Human Interface Device
USB Audio Device
USB Composite Device
If there is a Question Mark “?” or an Exclaimation Mark “!” next to any one of the listed
devices, the device needs to be fixed by following the PC’s instructions.
To Uninstall the PCIP06 Driver, right-click the PCIP06 device in the “Device Manager”
and choose “Uninstall”. To reinstall the PCIP06 Driver, go to page 06 and follow the
instructions under the “Installing The PCIP06 Driver”.