RAM™ 16-F & 16-Fp Space Saver Frozen Fry Dispensers
Copyright © 2019 Automated Equipment LLC All rights reserved. Published 8/19
11
Troubleshooting
The following is a list of possible problems that may occur, probable causes, and corrective action that may
eliminate the problem. If, after performing the corrective action, the problem persists, call our Technical Support
Hotline for assistance.
Technical Support Hot Line: 1-800-248-2724 (U.S./Canada) or 651-385-2273.
Problem Possible
Causes Corrective
Actions
No power
Dispenser not plugged in
Verify plug is in the outlet, the on/off switch is on
Faulty electrical outlet
Check the circuit breaker. Try plugging the unit in another outlet.
Faulty power cord or plug
Have a qualified electrician test and/or replace the power cord
Dispenser not
reaching
temperature
(HA Alarm)
or slow to cool
Dirty or clogged condenser or
condenser filter
Clean condenser and condenser filter
Cabinet Door not closing
Verify hopper is properly installed
Check the door gasket, if damaged replace.
Check for damage to the door.
Outlet Door not installed
Install Outlet Door
Faulty probe
Verify probe accuracy, calibrate probe.
Faulty Temperature Controller or
refrigeration relay
Call AE for assistance
Condensing unit problem
Call AE for assistance
Dispenser
temperature too cold
(LA Alarm)
Check the Compressor Enabled
LED on the controller
If the Compressor Enabled LED is off and the compressor is
running, suspect a stuck refrigeration relay or controller fault
If the Compressor Enabled LED is on and the temperature
reading is below the set point, suspect the controller.
Not dispensing fries
Hopper is empty
Verify product is in the hopper
Fries are bridged in the hopper
Re-distribute fries to break up the bridge
Drum not turning
Verify Dispensing Drum socket is not damaged
Verify the motor shaft is turning when the Dispense Switch is
pressed. If not suspect a faulty Dispense Switch, wiring or a
faulty drum motor. Call AE for assistance.
Outlet Door not opening
Verify proper installation of Outlet Door
Verify the door shaft is turning when the Dispense Switch is
pressed. If not suspect a faulty Dispense Switch, faulty relay
PCB, wiring or a faulty door motor. Call AE for assistance.
Check for damage to the Outlet Door.
Outlet door not
closing
Product caught in outlet
Disassemble Outlet Door and Hopper.
Outlet door
alignment arrow in
closed position
Dispenser turned on while outlet
door removed
To position the alignment arrow for door placement, first verify
there are no fries in the hopper, then turn the dispenser on and
press the dispense button. While depressing the dispense
button, shut off the on/off switch. Alignment arrow should be in
the proper position to install the outlet door.
Overfilling baskets
Missing diverter or installed
incorrectly
Reassemble Hopper assembly
Drum continues to turn after the
Dispense Button is released
Verify Dispense Button is not sticking
Suspect a faulty relay PCB. Call AE for assistance.
