36
Item
Problems
Solutions
8
Inputs incorrectly wired:
possibly Line and Neutral
are inverted
Correct the wiring.
9
Ground fault
Make sure the charger is earthed correctly.
10
Power failure
Make sure the switch to the circuit breaker is on.
11
Over-heating
Check whether the EV charge cable is
securely connected.
Ensure the operating temperature is within the
specified range on the product label.
Stop charging. Restart charging in half an
hour.
12
Residual current detected
Unplug the vehicle and plug in again. If the problem
persists, contact your local representative.
13
Abnormal pilot voltage
Unplug the vehicle and plug in again.
14
Contactor fault
Contact your local representative.
15
Over current
Unplug the vehicle and plug it again.
16
Pilot fault
Use an Autel diagnostics tool to scan fault, and
contact the vehicle manufacturer to clear fault.
17
No Proximity Pilot (PP)
connection or PP fault
Examine the connection of the EV charge
cable.
Ensure both EV charge cables are not broken
or frayed.
If the problem persists, contact your local
representative.
18
E-lock failure
Examine the connection of the EV charge
cable.
If the problem persists, contact your local
representative.
