53
EN
TROUBLESHOOTING
Problem
Cause / Solution
If you have trouble
connecting the radio to
your wireless network,
these steps may help to
resolve the problem:
Confirm that a Wi-Fi or Ethernet Wired connected PC
can access the internet (i.e. can browse the web) using
the same network.
Check that a DHCP server is available, or that you have
configured a static IP address on the radio.
Check that you firewall is not blocking any outgoing
ports.
Some access points may be set so that only equipment
with registered MAC addresses can connect to them.
This is one possible cause of the Internet Radio being
unable to connect to the Wi-Fi network, and the Internet
Radio display will show Bad ESSID or key. To overcome
this problem you will need to add the Internet Radio’s
MAC address to the list of allowed equipment in your
access point. The Internet Radio’s MAC address can be
found using the menu <Information Center ->System
Information -> Wireless Info > MAC address>. You will
need to refer to the guide for you Access Point in order
to enter the Internet Radio as an allowed piece of
equipment.
If you have an encrypted network, check that you have
entered the correct key or passphrase into the radio.
Remember that text-format keys are case sensitive.
If your wireless network name (ESSID) is ‘Hidden’(a
setting on the wireless access point), then you can
either turn on the name, or you can manually enter the
name into the internet radio and media player, ENTER
<Configure -> Network -> Manual Configuration->
Wireless -> Enter ESSID>. Confirm if the network is
encrypted, e.g. requires a WEP or WPA key, then enter
the network name..
