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Operator's Manual

B-31

Tr

oubl

eshooti

n

g

Query from external calls doesn't work

Possible Cause

��

Extension does not have outgoing access

��

Telephone's Flash key is not set correctly

Remedy

��

Grant outgoing access from the program-
ming telephone/PC

��

Check the Flash key (refer to the tele-
phone's operating instructions) and if neces-
sary set the correct Flash time in the PBX or
carry out automatic Flash time detection

Pick-up doesn't work

Possible Cause

��

The subscriber who wants to carry out exter-
nal pick-up doesn't have appropriate outgo-
ing access.

��

All the B channels on the internal S

0

port are

assigned (ISDN telephone)

Remedy

��

Grant outgoing access from the program-
ming telephone/PC

��

The other conversation must be completed
first.

Special tone instead of the dial tone

Possible Cause

��

Call forwarding, call protection, immediate
connection without dialling or an information
tone (call data memory more than 80% full)
is activated

Remedy

��

If necessary, deactivate the corresponding
function. Important: with immediate connec-
tion without dialling, you must do this within
the first two seconds

Crackling on the line shortly after lifting
the handset or interruptions in the dial
tone

Possible Cause

��

Charge transfer at the start of the next call is
activated

��

The handset cord is faulty

Remedy

��

If necessary, deactivate the corresponding
function.

��

Replace the cord

It is not possible to program the system

Possible Cause

��

The programming switch is in the Program-
ming blocked (“Programmieren gesperrt

”

)

position

Remedy

��

Switch over to Programming allowed (“Pro-
grammieren erlaubt”)

Making calls on the internal S

0

port

doesn't work

Possible Cause

��

Wiring fault on the internal S

0

bus

��

You didn't assign MSNs (41-48) to ISDN tele-
phones

��

The S

0

module is plugged into the wrong

slot (ETS-4308 I)

Remedy

��

Eliminate the wiring fault

��

Set up one MSN (41-48) each for the ISDN
telephones (refer to your telephone's oper-
ating instructions)

��

Plug the S

0

module into another slot

A conversation is terminated when you
press the Flash key

Possible Cause

��

The telephone's Flash time is too long

Remedy

��

Set the correct Flash time in the PBX or
carry out automatic Flash time detection

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Содержание ETS-2106 I

Страница 1: ...Operator s Manual for Electronic Telephone Systems ETS 4308 I ETS 2204 I ETS 2206 I and ETS 2106 I Revision 2 ...

Страница 2: ... the secret password in the default setting 1111 g Make a call You first hear for a short time the ringing tone R Choose the number of the relay differs depending on the PBX n Punch in the internal calling number or the extension number differs depend ing on the PBX x Punch in the number of the call group 1 8 r Punch in the external calling number or the one that you can dial via the exchange y Ch...

Страница 3: ...g steps which are retained even if there is a power outage are indicated by the initial password that you have to enter More detailed programming steps are described in the Installation and Configuration Man ual Due to the wide range of functions you should use the Operator s Manual as a work of ref erence Should your telephone system not work as expected your first step should be to consult the s...

Страница 4: ...ening B 15 1 20 Call protection do not disturb B 16 1 21 Initiating a priority call if the called telephone is engaged B 16 1 22 Taking an existing call with answering machines B 16 1 23 Parking and Transferring on a PTMP Connection external S0 port B 17 1 23 1 Using the PBX to park an ongoing external conversation B 17 1 23 2 Using the PBX to take a parked external conversation B 18 1 24 Parking ...

Страница 5: ...s As a result there are several differences in operation If you are already involved in a call with another internal or external party on a DTMF tel ephone you must first press the Flash key F key signal key before punching in a digit for transferring the call Pulse dialling telephone sets do not have a Flash key and they do not need them This means that if you have a pulse dialling telephone set ...

Страница 6: ... page I 43 in the Installation and Configuration Manual The designations of the extension terminals correspond to the internal calling numbers 1 3 Taking calls when the telephone rings c b g Ringing 1 long tone external 3 short tones internal Call 1 4 Punch in abbreviated dialling numbers simplified dialling b f k g Internal dial tone Number of abbreviated dialling memory Call h Storing abbreviate...

Страница 7: ...th calling partners are transferred see ChapterTransfer ring a Conversation from a Query Conversation on page B 9 or ChapterExternal call to external extension on page B 9 The party that you called second does not respond 씮 punching in F 8 returns you to the first conversation With ISDN usually the cut off key with pulse dialling omit the F Instead of the ringing tone the system issues an engaged ...

Страница 8: ...lternation status to a fourth party is not possible You must first end the conversation with one of the two calling partners Ending 씮 Same as query conversation by punching in F8or by one of the calling part ners replacing the handset If you replace the handset the other two parties are connected see ChapterTransferring a Conversation from a Query Conversation on page B 9 or ChapterExternal call t...

Страница 9: ...ternal conversations by punching in 67and the access digit 0 ChapterExter nal call to external extension on page B 9 With a very few ISDN telephones after you replace the handset 씮 your telephone rings and you are connected again with your first calling partner You cannot transfer a door extension 1 9 Transferring a conversation exchange without query g F n a External conversation Omit with pulse ...

Страница 10: ...ther two parties are connected or k Number of abbreviated dialling memory h If you initiated the first external conversation by punching in 67 and the access digit 0 you only need to punch in the access digit 0to initiate the query conversation Directed S0 port with ETS 4308 I with two external S0 ports only with 67 91 or 67 92 You are charged for the transferred conversation A conversation that i...

Страница 11: ... g Internal dial tone Access digits for the 1st S0 port External dial tone External calling number Call or 92 Access digits for the 2nd S0 port h Engaged tone 씮 the selected S0 port is engaged or the necessary outgoing access is not available If you only ever want to access one external S0 port from your telephone do not set out going access on this telephone for the other S0 port You then only ne...

Страница 12: ... the same tele phone you can call the person at several extensions within the PBX at the same time code call The special ringing rhythm has the advantage that the intended person immediately b f 90 X 0 r g Internal dial tone Private password e g 3232 Access digit and external calling number Private call or k Number of abbreviated dialling memory h Outgoing access is necessary for private calls Sho...

Страница 13: ...If you call an internal extension you can in addition to callback on busy initiate a callback on no response In this case you and the other parties are called as soon as your busy called party has replaced the handset after completing his or her next call b f 40 y g Internal dial tone Number of the bell signal 1 5 Call h Query 씮 with DTMF telephones punch in F40and the number of the bell signal Tr...

Страница 14: ...Acknowledgement tone 씮 c b g As soon as the called party replaces the handset after this call Lift the handset the system calls the external subscriber Call h No acknowledgement tone 씮 the exchange refused the desired callback Before punching in the suffix digit 2please wait three seconds The external subscriber must have the appropriate technical capability to be able to carry out a callback With...

Страница 15: ... handset g f F 69 g Call Call waiting signal Omit with pulse dialling Return to conversation 1 19 Intercom with door opening c b g F 2 g a Doorbells Within 30 seconds Door call Omit with pulse dialling Door is opened Return to door conversation h If you do not lift the handset within 30 seconds after the last time the doorbell rings proceed as described below b5 g F 2 g a Door call Omit with pulse...

Страница 16: ...nnect to the calling party You can of course also take a call from any other extension if you think this is sensible Once you have picked up the call the sub scriber at this extension hears the engaged tone The other party must have allowed call pick up see Chapter Setting Up Various Pieces of Equipment Quick Configuration on page I 40 in the Installation and Configuration Manual and in the user p...

Страница 17: ...ffix digit 6 please wait three seconds If you are already talking to another subscriber pick up is not possible 1 23 Parking and Transferring on a PTMP Connection external S0 port 1 23 1 Using the PBX to park an ongoing external conversation g F 68 f a External conversation Omit with pulse dialling Acknowledgement tone h After approximately three seconds the acknowledgement tone changes to an enga...

Страница 18: ...me has the same function as permanent call forwarding to internal extensions which is also described in this manual The difference is that you set it up at the respective tele phone and not at the telephone from which calls are rerouted This means that you can go from office to office for example and take your calls with you Parking switching over on bus function key on the ISDN telephone cannot b...

Страница 19: ...hone closest to you Caution If you set follow me for an extension this will deactivate this extension s call for warding if it is set 1 27 Call forwarding redirecting calls to internal and external telephones Permanent CFU The call is redirected straight away On busy CFB The call is redirected straight away if the corresponding telephones are engaged On no reply CFNR If nobody replies at any of th...

Страница 20: ...calling number of target telephone or k Number of abbreviated dialling memory b 7 Q 15 0 Telephone to be redirected Universal password For deactivate or 1 For activate permanently or 2 For activation on busy or 3 For activation on no reply b r f8 W f Now use the same programming digits as from the internal telephone but enter after the 12or the 15the internal calling number of the telephone to be ...

Страница 21: ...breviated dialling memory B 8 Q 815 M 0 Programming telephone Universal password Number of MSN DDI memory For deactivate or 1 For activate permanently or 2 For activation on busy or 3 For activation on no reply b r f8 W f Now use the same programming digits as from the internal telephone e g 81201177for permanent call forwarding the 1st MSN DDI to abbreviated dialling number 177 Exter nal phone Ow...

Страница 22: ...switching over to daytime nighttime operation Query the switching status of the day night circuit You need this function if you want to acoustically monitor a room e g to check whether your child is sleeping You can set the extensions of the PBX in the room such that you can call this phone from any other phone even an external one and listen into the room Setting room monitoring 1 28 Manually swi...

Страница 23: ...er To deactivate room monitoring 씮 simply replace the handset of the corresponding tele phone It is not possible to monitor a room secretly since you must always set up the telephone according to the procedure described above 1 29 2 Carrying out room monitoring b f n f Internal dial tone Internal calling number e g 33 of the telephone that is set for room monitoring Room monitoring b r f 8 W f 77 ...

Страница 24: ...at has already been triggered Acknowledging an alarm from an internal alarm extension Acknowledging an alarm from an external alarm extension b 7 Q 3 n Universal password 3 and internal calling number of target telephone e g 33 or 36 x 36 and the number of the call group 1 8 or 3 k 3 and number of abbreviated dialling memory b 7 Q 30 Within 2 seconds Universal password h For immediate connection w...

Страница 25: ...iversal switching relay on page I 60 in the Installation and Configuration Man ual have higher priorities compared to the other switching options of the universal switch ing relay This means that it is not possible for example to use the remote switching function to switch off the relay while one of these two settings keeps it in the switched on status With remote switching you still hear an ackno...

Страница 26: ...tablished external connection to talk to the customer who uses an extension in his or her PBX You explain to the customer the action you are going to take with his or her PBX s con figuration data If the customer agrees with your intended action he or she punches in F99and you dial F98 You now hear the acknowledgement tone Using the user program System menu item Remote Load or Remote Store you can...

Страница 27: ...the software Assuming that the PBX can make a connection to the server the entire process takes about five to six minutes You want to initiate the automatic firmware update 1 34 Automatic Firmware Update B f 8 O f 971 f f a Programming telephone Internal dial tone Secret pass word Acknowl edgement Tone Ringing tone Acknowl edgement Tone 씮 c b f a After about 5 6 minutes Acknowledgement tone h To b...

Страница 28: ...takes you back to the previous menu Operation is simple and intuitive If a subscriber doesn t replace the handset properly or makes a relatively long pause while punching in a number the system shuts down the extension after 60 seconds 10 15 sec onds with ISDN telephones and applies the engaged tone This prevents this extension from blocking the PBX The function that the subscriber wanted to initi...

Страница 29: ...g number matches the password While making a call ensure that you do not call any functions that are invalid in the respec tive call status e g punching in an abbreviated dialling number during an ongoing conver sation If you want to call in an ongoing conversation a pulse dialling telephone with abbreviated dialling number 134 the PBX detects from the first digit onwards that the func tion is not...

Страница 30: ...ringer is faulty or deacti vated Telephone does not have outgoing access Call protection is activated Remedy Deactivate call forwarding Assign MSN DDI call distribution Have the telephone inspected Grant outgoing access from the program ming telephone PC Deactivate call protection Abbreviated dialling doesn t work but external dialling does Possible Cause No abbreviated dialling numbers stored Acc...

Страница 31: ...ding function Important with immediate connec tion without dialling you must do this within the first two seconds Crackling on the line shortly after lifting the handset or interruptions in the dial tone Possible Cause Charge transfer at the start of the next call is activated The handset cord is faulty Remedy If necessary deactivate the corresponding function Replace the cord It is not possible t...

Страница 32: ...s that are carried out by unauthorized persons or organizations The warranty will only be implemented on presentation of an unequivocal proof of purchase a bill or a till receipt If your equipment needs to be repaired pack it carefully if possible in the original packaging material enclose a detailed description of the trouble and send it post prepaid either to your dealer or to Auerswald GmbH Co ...

Страница 33: ... Alternating with two parties See Conference diversion See Call forwarding external B 6 initiating B 6 initiating using abbreviated dialling B 6 initiating via code call B 12 internal B 6 interrupting for query B 7 Parking on the internal S0 bus B 18 Pick up See Pick up receiving B 6 receiving remote See Pick up to call group B 12 using abbreviated dialling B 6 Call alternation See Alternation Cal...

Страница 34: ...ng mode User program starting stopping I 55 Conversation parking on the external S0 bus B 17 parking on the PTMP connection B 17 relaying without announcement B 9 taking an existing B 16 transferring with announcement B 9 transferring without announcement B 9 CTI device User program D D channel log output User program DAR 4000 Connecting I 22 Date querying I 51 setting I 50 Day night mode switchin...

Страница 35: ...mote switching and programming MSN DDI I 70 External room monitoring necessary settings I 70 F Fax quick configuration I 40 recommended settings I 40 Fax switchover passive User program Firmware querying version I 69 updating B 27 Firmware update changing the calling number I 69 querying the calling number I 69 querying version I 69 Flash key B 5 Floppy disk with user program I 81 Follow me initia...

Страница 36: ...DI call forwarding activating deactivating B 21 to abbreviated dialling number B 21 to external calling number B 21 Music functions music on hold test listening choosing I 65 Setting operating mode of relay I 58 Music on hold external connection of I 22 test listening choosing I 65 Muting B 18 N Night switching See Day night mode switching NTBA Description I 10 O Opening the housing I 11 Operating...

Страница 37: ...Relaying a conversation without announcement B 9 Release numbers User program Remote programming B 25 Remote switching allowing forbidding User program from an external telephone B 25 from an internal telephone B 25 Remote switching and programming MSN DDI I 70 Reserving a B channel User program Resetting to default settings complete PTMP connection I 26 complete PTP connection I 33 Response time ...

Страница 38: ...ee Conference Three party conference call See Conference Time querying I 50 setting I 50 Time functions querying the date I 51 querying the time I 50 setting the date I 50 setting the time I 50 Tones choosing dial tone mode I 66 External dial tone I 66 sequence of tones for long abbreviated dialling number User program special dial tone call protection etc I 67 special dial tone for memory fill le...

Страница 39: ... quickly and more precisely any queries that arise if you first gather all the necessary information e g the AUERSWALD telephone system in question and the telephones answering machines or fax machines that are connected to it as well as the version of the firmware and user software in the telephone system You can often solve many problems simply by reading the manual or the files that are sup pli...

Страница 40: ...Auerswald GmbH Co KG Hordorfer Str 36 D 38162 Cremlingen Internet http www auerswald de 884182 01 10 98 ...

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