19
TROUBLE SHOOTING
Problem
Cause
Solutions
Cannot connect to Wi-Fi
network
Network down
Confirm that a Wi-Fi or Ethernet Wired connected PC can
access the internet (i.e. can browse the web) using the same
network.
• Check that a DHCP
server is available, or that you have
configured a static IP address on the radio.
• Check that you firewall is not blocking
any outgoing ports.
As a minimum the radio needs access to UDP and TCP ports
80,443 and 8008, DNS port 53.
Router restricts access to
listed MAC addresses
Obtain the MAC address from Configuration > Information
>
Network > Wi
-
Fi MAC and add to the allowed equipment list
on your access point.
Note:
The radio has separate MAC addresses for wired and
wireless networks.
Insufficient Wi-Fi signal
strength
Check distance to router; see if a computer can connect to the
network in this location
• Optimize the distance of the router’s
location
Unknown encryption
method
Change encryption method on router. The radio supports
WEP, WPA, WPA2
Firewall preventing access
Windows Media Player:
varies
—
non-Microsoft firewalls may require configuration
for UPnP.
If your radio can connect to
the network successfully,
but is unable to play
particular stations
• The station
is not broadcasting at this time of the day
(remember it may be located in a different time zone).
• The station has too many people trying
to attach to the radio
station server and the server capacity is not large enough.
• The statio
n has reached the maximum allowed number of
simultaneous listeners.
• The link on the radio is out of date. This
is updated
automatically every day, so the next time you turn on the link
will be recognized.
No sound
• Adjust the volume level of the external
powered speaker.
•
Please check if the power of the external powered speaker is
switched on.
Radio got freeze or no
response
Carry out a reset as follow:
On the radio unit, press the and
buttons together until
the radio is off (screen is blank), then release both buttons.
