in the correct position so that they create a tight seal. This will enhance the sound quality and noise
cancellation effect.
2)
Try different types of music and make sure the input audio source has no distortion or noise.
3.9
The volume of Siri is too loud
1)
Pair your earbuds with your phone.
2)
Turn down the volume when making a call.
3)
Restart Siri, and the volume should be lower.
3.10
What audio codec does SP301 support?
SBC and AAC.
4.
Call
4.1
How to receive or hang up a call?
Please see 1.8 as your reference.
4.2
Can I adjust sound volume while having a call?
Please see 1.9 as your reference.
4.3
What should I do if I experience call issues? Such as no sound, voice is too quiet, cannot be clearly
heard etc.
1)
Make sure you're wearing the earbuds in the correct position so that the mic is directed towards your
mouth.
2)
Make sure your earbuds are connected to your device and adjust the volume on your device until you
can hear the voice clearly.
3)
When using two earbuds for calls, please make sure you’re wearing both of them properly or place
them close to your mouth, because mics on both earbuds should work in stereo mode.
4)
If you want to use one earbud for calling, please place another earbud into charging case in solo mode.
5)
If you make a call via an app, please check if the internet is good enough or if you have the correct
settings on your device.
5.
Charging
5.1
How long will it take to fully charge the earbuds?
About 2 hours.
5.2
How long will it take to fully charge the charging case?
About 2 hours.
5.3
How can I charge the earbuds?
1) Confirm that the charging case which acting as a portable charger has power inside. Please open the
lid of the charging case to check if there is any indication on the LED of case. If the case has low battery,
please charge the case via Type-C cable or wireless charging pad simultaneously.
2) Put earbuds into the charging case and make sure they are located properly. If the lid cannot be closed
well, that means the contact is not good, please adjust earbuds’ position in the case.
3) Close the lid and start charging.
5.4
What should I do if any of the following problems occur? (1) The earbuds don’t recharge in the
charging case. (2) The earbuds stay connected to the device even after being placed in the charging
case with the lid closed. (3) The earbuds don't turn on when taken out of the charging case.
1) Confirm that the charging case which working as a portable charger has power inside. Please open the
lid of the charging case to check if there is any indication on the LED of case.
