- Putting the earbuds back in the charging case and close it to re-pair your earbuds.
- Resetting the earbuds.
- Try a different device if possible.
Remark: Please note that this doesn't necessarily mean there is an issue with the earbuds but may have
something to do with the connected device and environment. Bluetooth signals can be influenced by
obstructions, such as walls, pillars, home appliances, Wi-Fi and so on. To ensure a stable connection, we
recommend avoiding such obstructions.
2.4
How can I connect to a second device?
If you want to pair SP301 with a second device, please use one of the following methods:
-Turn off Bluetooth on your current device so the earbuds can enter pairing mode. Or
-Please do Manual Power-Off for both earbuds simultaneously (Please see 1.3 for your reference). Then
keep both earbuds out of charging case and press their Touching Area simultaneously for 5s. When you see
White/Red LED flash alternatively, Repairing is done.
After Repairing, you can see Audiovance SP301 in the Bluetooth list of your second device for connecting.
2.5
How do I set up SP301 when I want to use them to make calls via a Windows computer?
-Set up both the microphone and speaker as "Hands-Free". Note:
-If the microphone is set as "Hands-Free" and the speaker is set as "Stereo," you will hear the person on the
other end, but they cannot hear you.
-If the microphone is set as "Consistent with the System" and speaker is set as "Stereo," the computer's
microphone will pick up your voice instead of SP301.
-To make a call, please choose "Hands-Free" mode. To listen music, please choose "Stereo" mode.
2.6
How do I reset SP301?
1)
Delete “Audiovance SP301” from the Bluetooth list and turn off the Bluetooth of your phone. Keep the
earbuds in ON status and outside of the charging case.
2)
Triple tap L&R earbuds, and you can see white LED lights 3s.
3)
Put the earbuds back into the case for charging, and the Reset is done.
2.7
Bluetooth related issue (cannot be paired / disconnected) when connected to a computer
1)
Fully charge and reset your earbuds as stated below:
Please see 2.6 about how to do Reset.
2)
Upgrade your computer's Bluetooth driver to the latest version.
3)
Re-pair your earbuds to your computer.
4)
Test the earbuds on your phone to see if they are working properly.
2.8
Can SP301 be paired with multiple devices simultaneously?
This feature is not supported currently.
If you want to pair SP301 with a second device, please see 2.4.
3.
Sound
3.1
Can I adjust sound volume via earbuds during listening music or calling?
Please see 1.9 for your reference.
3.2
Low volume when connected to a phone
1)
Make sure your earbuds have enough power then reset them. Details of Reset can be seen in 2.6 for
your reference.
2)
Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one notch
on your phone. Then turn up the volume of both your phone and earbuds with the music/video to be
