loud enough.
3)
Use a Q-tip with a bit of rubbing alcohol, gently clean the metal mesh filter under the rubber ear tips.
3.3
Low volume when connected to a Mac computer
1)
Make sure your earbuds have enough power then reset them. Details of Reset can be seen in 2.6 for
your reference.
2)
Clear all the pairing records on your Mac computer and re-pair your earbuds. Turn the volume down
one notch on your Mac computer. Then turn up the volume of both your Mac computer and earbuds
with the music/video to be loud enough.
3)
Use a Q-tip with a bit of rubbing alcohol, gently clean the metal mesh filter under the rubber ear tips.
3.4
Low volume when connected to a Windows computer
1)
Make sure your earbuds have enough power then reset them. Details of Reset can be seen in 2.6 for
your reference.
2)
Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you
choose the right mode (For audio/video, choose Stereo, and for mic choose Hands-Free). Then turn up
the volume of your computer, earbuds and music/video to be loud enough.
3)
Use a Q-tip with a bit of rubbing alcohol, gently clean the metal mesh filter under the rubber ear tips.
3.5
Setting the input and output on a Windows computer with SP301
1)
If you only want to listen to the audio on the computer, select "SP301 Stereo" for the computer audio.
If you need to adjust the volume, adjust both the software and the computer volume.
2)
If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the
input and output of the software as stated below:
- Microphone on the conference software: SP301 Hands-Free
- Speaker on the conference app: SP301 Hands-Free
If you need to adjust the volume, please do so on the app. If you cannot adjust the volume on the app,
please select the SP301 Hands-Free as output on your computer and adjust the volume.
3)
If you need to use an audio and video app on the computer and you cannot set the input and output
on the app, please open the computer audio settings and choose the correct settings:
Input: SP301 Hands-Free
Output: SP301 Hands-Free
3.6
The person wearing the earbuds hears poor voice quality
1)
Make sure you have raised both the volume of the earbuds and the device to be loud enough.
2)
Make sure you're wearing the earbuds in the correct position to create a tight seal.
3)
Try switching to the phone mic and make a call to see whether the problem comes from the earbuds
or the caller on the other side.
3.7
The person on the other end of the call hears low and unclear voice
1)
If you only use one earbud, make sure the other bud is in the charging case.
2)
Please make sure the audio output device chosen is "Audiovance SP301" on the connected device and
turn up the volume on your device.
3)
If you make a call via an app, please try using your phone to make a call instead to see whether the
problem comes from earbuds or devices or app.
4)
Try testing your earbuds with a different Bluetooth device in a different environment to see if it makes
any difference.
3.8
Poor sound quality
1)
Try different sizes of the ear tips that come with the earbuds and make sure you're wearing the earbuds
