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- Troubleshooting -
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Troubleshooting
Should problems arise with the telephone, refer to the following information. In
the case of technical problems, contact our Hotline, tel. 0180 5 00 13 88
(Telekom costs at time of going to print: 12 ct/min). In the case of claims under
the terms of guarantee, contact your sales outlet. There is a 2 year period of
guarantee.
If no telephone call is possible, check whether
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the telephone is connected correctly,
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the PC is switched on,
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the required application is properly installed and correctly executed,
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the provider is experiencing faults.
Note:
Establishment of a connection and possible voice delays could be
caused by:
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the current PC utilisation rate,
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the type and speed of the Internet connection,
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the use of security features, such as a firewall.
