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Concert XR series
Service
SHOULD YOUR CONCERT XR SERIES RECEIVER EVER NEED SERVICE…
Before returning any item to AudioControl, you must obtain a return authorization.
Tech Support contact and hours:
+1 (425) 775-8461
[email protected]
Mondy - Friday 8 am -5 pm PDT
After obtaining a return authorization, please include the following items when
returning the unit:
Write your RA number on the outside of the shipping box.
1. Include a copy of your proof of purchase. No originals please. We cannot
guarantee returning them to you.
2. A brief explanation of the trouble you are having with the unit. (You’d be
surprised how many people forget this.) If you can supply a really detailed
description of the problem, this would be so much better, and our service
technicians may add you to their Christmas Card list. Please include any notes
about the system and other components you are using. Is it an intermittent
problem that only occurs on the first full moon of Spring?
3. A return street address. (No PO Boxes, please).
4. A daytime phone number in case our technicians have a question about the
problem you are having, or if they are just feeling lonely.
5. Package the unit in the original packaging if you still have it, and if the cat hasn’t
had three litters of kittens in the box. Use great care and plenty of good packing
materials to protect the unit and prevent it from moving about inside the box.
Do not use loose materials like packing peanuts or real peanuts.
You are responsible for the freight charges to us, but we’ll pay the return freight back
as long as the unit is under warranty. We match whatever shipping method you use to
send it to us, so if you return the unit overnight freight, we send it back overnight. We
recommend United Parcel Service (UPS) for most shipments.
Repair service is available at:
AudioControl Service Department
22410 70th Avenue West,
Mountlake Terrace, WA 98043
USA