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Administrator's Manual

7. Diagnostics

Version 2.0.11

117

400HD Series IP Phone with Microsoft Lync

7

Diagnostics

This section shows how to perform diagnostics.

7.1

Logging: Analyzing and Debugging Traffic using
Syslog

This section shows how to use the System Logging (Syslog) feature for traffic analysis and
debugging. The feature can be configured using the Web interface or Configuration File.

¾

To configure system logging using the Web interface:

1.

Open the System Logging page (Status & Diagnostics tab > Diagnostics menu
> Logging).

Figure

7-1: Web Interface - System Logging

2.

Configure the parameters using the table below as reference and click Submit.

¾

To configure system logging using the Configuration File:

„

Open the Configuration File page (Management tab > Manual Update >
Configuration File) and configure the parameters using the table below as reference.

Table

7-1: Syslog Parameters

Parameter

Description

Note: To add a value to these parameters, enter system/ followed by the parameter name, equal
sign and then the value (e.g. system/syslog/mode=UDP).

Activate

[system/watchdog/enabled]

Enables the system watchdog. Possible values are:

x

Disable = No Syslog.

x

Network = Syslog is sent to the Syslog server.
(Recommended).

x

Console = Syslog is sent to the phone console.
(You need to connect a serial cable to view the
logs. This causes delays in phone operation).

x

Both = Syslog sends to the Syslog server AND
the console.

ƒ

Note: It is recommended to leave this parameter

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Страница 3: ...l Configuration of a Single IP Phone 27 3 1 Configuring Network Connections 27 3 1 1 Configuring LAN Connection Type 27 3 1 2 Configuring LAN Port PC Port 31 3 1 3 Configuring VLAN Settings 32 3 2 Configuring Personal Settings 34 3 2 1 Configuring Language 34 3 2 2 Configuring a Personal Directory 35 3 2 3 Configuring Function Keys as Speed Dials 37 3 2 3 1 Configuring Speed Dials using the Web In...

Страница 4: ...ght Saving Time 73 3 5 2 2 Configuring NTP Server 76 3 5 2 3 Configuring NTP Server via DHCP 78 3 5 3 Configuring Contacts LDAP 79 3 5 4 Configuring T9 82 4 Configuring Microsoft Lync Features 83 4 1 Park Call 83 4 2 Music on Hold MoH 83 4 3 Configuring Timeout for Inactive Status to change to Away 84 4 4 Group Call Pickup GCP 84 4 5 Location 85 4 6 Configuring Microsoft Lync Server 2013 for SRTP ...

Страница 5: ...e 122 7 5 Enabling Tracing 123 7 6 Configuring Port Mirroring 124 8 Troubleshooting 125 8 1 Unable to Sign in to Lync using Username Password 125 8 2 Unable to Authenticate User using PIN 125 8 3 IP Phone Fails Registration Process 125 8 4 How to Verify CA Certificate is Trusted Authorized by IP Phone 126 8 5 Invalid Time Server 126 8 6 Invalid Time Offset 126 8 7 General Corrective Actions 127 8 ...

Страница 6: ...s 55 Figure 3 22 Web Interface Media Streaming Codecs 56 Figure 3 23 Web Interface Media Streaming RTCP XR 58 Figure 3 24 Web Interface Root CA Certificate 61 Figure 3 25 Web Interface Client Certificate 62 Figure 3 26 Web Interface Certificate Signing Request 63 Figure 3 27 Web Interface 802 1X Settings EAP MD5 65 Figure 3 28 Web Interface 802 1X Settings EAP TLS 66 Figure 3 29 Web Interface Auto...

Страница 7: ...are Upgrade 107 Figure 5 2 Web Interface Users 108 Figure 5 3 Web Interface Telnet 110 Figure 6 1 Web Interface LAN Information 111 Figure 6 2 Web Interface Port Mode Status 111 Figure 6 3 Web Interface 802 1X Status 111 Figure 6 4 Web Interface Phone Status 112 Figure 6 5 Web Interface Line Status 112 Figure 6 6 Web Interface Call Information 113 Figure 6 7 Web Interface Call History 113 Figure 6...

Страница 8: ...ble 3 16 Disconnect if Handset On Hooked after Call Put on Hold 54 Table 3 17 QoS Parameters 55 Table 3 18 Codec Parameters 56 Table 3 19 RTCP_XR Parameter 58 Table 3 20 Root CA Certificate Parameters 62 Table 3 21 Client Certificate Parameters 63 Table 3 22 EAP MD5 Parameters 65 Table 3 23 EAP TLS Parameters 66 Table 3 24 Configuring Automatic Provisioning Performed by DHCP 68 Table 3 25 Daylight...

Страница 9: ... trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners Product specifications are subject to change without notice WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Custo...

Страница 10: ...or s Manual EMS and SEM Server IOM Manual EMS User s Manual Regulatory Information Compliancy and Regulatory Information can be viewed at http www audiocodes com library Note Throughout this document where features can be configured using the Web interface or configuration file the Web parameter is displayed in the regular font above its corresponding configuration file parameter which is enclosed...

Страница 11: ...es proprietary High Definition HD voice technology providing clarity and a rich audio experience in Voice over IP VoIP calls The phones are fully featured telephones that provide voice communication over an IP network allowing you to place and receive phone calls put calls on hold transfer calls etc The phones offer different automatic provisioning options This manual shows how to automatically pr...

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Страница 13: ...ically provisioned with the following files Configuration file cfg Firmware file img These files can be placed on any of these three provisioning server types HTTP S server TFTP server FTP server Figure 2 1 summarizes the steps required for setting up mass provisioning of IP phones in the Microsoft Lync environment These steps are described in detail in the following sections Note Automatic mass p...

Страница 14: ...le phone to perform according to your specific performance requirements in the enterprise 4 Save the phone s newly configured settings as a cfg file 5 Create a configuration cfg file containing only the delta between the default cfg and the newly configured enterprise specific cfg file 6 7 Place the delta cfg file on the provisioning server Load this delta cfg file to another phone Sign in Test pe...

Страница 15: ...e sure that the environment is ready for them To prepare it for IP phones you must set up 1 Front End Lync Server 2 Domain Controller including a Active Directory LDAP service b DNS service c DHCP service d NTP service optional 3 Unified Messaging Server optional 4 Mediant Gateway 5 SBA Server optional For details refer to Microsoft s website at http technet microsoft com en us library gg425854 28...

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Страница 17: ...TP or FTP server The phone features automatic update capability to update the configuration and the software Checks for newer configuration files and software versions are routinely automatically performed Manual checks can also be performed To make sure the feature functions correctly 1 Verify that the provisioning server is running and that the configuration and firmware files are located in the...

Страница 18: ...nd updates the phone s configuration after verifying that the configuration file is related to the phone model When a configuration update is needed the phone might reboot Notes ƒ Only img firmware and cfg configuration files can be used ƒ In the DHCP Discover message the phone publishes its model name in Option fields 60 and 77 e g 420HD To provide different provisioning information to different ...

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Страница 20: ... file of the delta 1 In the Web interface open the Configuration File page Management tab Manual Update menu Configuration File see Figure 2 3 2 Select the Display modified configuration fields only option only those default parameters you modified are displayed 3 Click the Save Current Configuration File button and save the cfg file in a folder on your PC 2 2 5 Loading the Delta cfg File to Anoth...

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Страница 22: ... In the Configuration File Management tab Configuration File change the lync sign_in method parameter value to NUMBER_AND_PIN 2 3 Copying the Configuration File to the Provisioning Server After creating the delta configuration cfg file as shown in the previous section copy the file to the provisioning server e g TFTP server from which the phones download it when they re connected and powered up Ma...

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Страница 24: ... phone info The phone number or extension that was entered is invalid ƒ Make sure that the correct information was entered in the phone LCD and in the Lync server interface and that they tally ƒ Verify in the Lync server interface that the PIN is enabled and if it isn t enable it LCD Notification PIN not set ƒ Verify in the Lync server interface that a PIN was configured for this user account ƒ If...

Страница 25: ... the phone s IP address if the DHCP server successfully automatically provided one Press the MENU key on the dial pad and in the phone s LCD navigate to and select Status Network Status 2 Scroll down to the IP Address and note it 3 Open your browser and use the IP address to access the phone s Web interface 4 Select the Status Diagnostics tab Diagnostics Tracing Table 2 5 Web Interface Status Diag...

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Страница 29: ...P server IP Address network lan fixed_ip ip_address The LAN IP address Subnet Mask network lan fixed_ip netmask The subnet mask address Default Gateway Address network lan fixed_ip gateway The IP address of the default gateway Domain Name network lan fixed_ip domain_name The domain name Domain Name Server DNS Primary DNS network lan fixed_ip primary_dns The primary DNS server address Secondary DNS...

Страница 30: ...ault ƒ 1 Enable Note If enabled network lan fixed_ip ip_address must be set Subnet Mask Manual network lan dhcp netmask enabled Enables setting the network mask manually ƒ 0 Disable default ƒ 1 Enable Note If enabled network lan fixed_ip netmask must be set Default Gateway Address Manual network lan dhcp gateway enabled Enables setting the default gateway manually ƒ 0 Disable default ƒ 1 Enable No...

Страница 31: ...Connections Network Settings Figure 3 3 Web Interface LAN Port Mode PC Port Mode 2 Configure using the table below as reference and click Submit To define phone port settings using the Configuration File 1 Open the Configuration File page Management tab Manual Update Configuration File 2 Configure using the table below as reference Table 3 3 Port Settings Parameter Description LAN Port Mode networ...

Страница 32: ...on of LAN Static configuration of VLAN ID and priority ƒ CDP Automatic Configuration of VLAN VLAN discovery mechanism based on Cisco Discovery Protocol CDP ƒ LLDP Automatic Configuration of VLAN VLAN discovery mechanism based on LLDP ƒ CDP_LLDP Automatic Configuration of VLAN default VLAN discovery mechanism based on LLDP and Cisco Discovery Protocol CDP LLDP protocol is with higher priority Perio...

Страница 33: ...ration option 2 Enter the same password you use to access your PC and press the OK softkey the Administration menu opens 3 Select Network Settings 4 Navigate to and select VLAN Settings in the Network Settings menu 5 For VLAN mode press the navigation control s left or right rim to choose either DISABLE MANUAL CDP LLDP or CDP_LLDP 6 If you choose MANUAL enter VLAN ID and VLAN Priority 7 If you cho...

Страница 34: ...ence Table 3 5 Language Display Parameters Parameter Description Phone Display Language personal_settings language Determines the LCD user interface language ƒ English English default ƒ Spanish Spanish ƒ Russian Russian ƒ Portuguese Portuguese ƒ German German ƒ Ukraine Ukrainian ƒ French French ƒ Italian Italian ƒ Hebrew Hebrew ƒ Polish Polish ƒ Korean Korean ƒ Finnish Suomalainen ƒ Chinese Chines...

Страница 35: ... can be a telephone number IP address or domain name You can also download a personal directory file using the Save Personal Directory button or upload a personal directory file using the Load Personal Directory button To add a contact to the Personal Directory using the Web interface 1 In the Directory page click the Add Contact link above the Personal Directory section the section expands Figure...

Страница 36: ... that appears in the No column corresponding to the contact you want to edit the contact s attributes appear in the Edit Phone group above 3 Edit the contact as required and then click Submit the contact s new attributes are updated in the Directory list To delete a contact 1 In the Directory list mark the Select check box corresponding to the contact you want to delete 2 Click Delete To delete al...

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Страница 38: ...n example of a Speed Dial file 1 4418 0 2 4403 0 3 039764432 0 4 4391 0 12 1234 0 To configure a Function Key using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and configure the parameter using the table below as reference Table 3 6 Speed Dial Parameter Parameter Name Description provisioning speed_dial_uri The URI for retrieving the spee...

Страница 39: ...unction Keys click Browse 2 In the Choose File to Upload screen that opens navigate to and select the cfg file saved on your computer 3 Click the Load Function Keys button the file is uploaded to the phone 3 2 3 5 Deleting a Speed Dial To delete speed dials either x Deleting selected speed dial entries select the Delete check boxes corresponding to the speed dials that you want to delete and click...

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Страница 42: ...esence indication or KEY_EVENT see above Key Label personal_settings functional_key 12 17 key_label Program a label for the programmed Line Key e g the name of the person to whose phone number the speed dial will dial The label will appear in the BLF LCD 440HD phone only Line Speed Dial Number personal_settings functional_key 12 17 speed_dial_number Program the telephone number which the speed dia...

Страница 43: ...n which your phone is located Use the table below as reference 3 Click Submit To configure regional location using the Configuration File x Open the Configuration File page Management tab Manual Update Configuration File and use the table below as reference Table 3 8 Regional Parameters Parameter Description Current Location voip regional_settings selected_country Defines the country in which your...

Страница 44: ...ro voip regional_settings call_progress_tones d frequency_b Defines the high frequency in Hz of the tone Range 300 3000 Hz in steps of 1 Hz Unused frequencies must be set to zero voip regional_settings call_progress_tones d frequency_a_level Output level of the low frequency tone in dBm in Call Progress generation Range 0 63 where 63 is mute voip regional_settings call_progress_tones d frequency_b...

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Страница 46: ...retrieving the ring tones file The ring tones can be compressed to zip or tgz files and provided to the phone during provisioning For example provisioning ring_tone_uri tones tgz Note ƒ The ringtone file is downloaded only after boot up and not periodically ƒ If the tones file is new the phone updates the information but does not reboot http arttel ru http arttel ru shop ip telefony ip telefon aud...

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Страница 48: ...or Host Name voip signalling sip sip_outbound_proxy addr Displayed when the Use Hosting Outbound Proxy parameter is enabled Defines the IP address of the outbound proxy If this parameter is set all outgoing messages including Registration messages are sent to this Proxy according to the Stack behavior Outbound Proxy Port voip signalling sip sip_outbound_proxy port Displayed when the Use Hosting Ou...

Страница 49: ...ement tab Manual Update Configuration File and configure the parameters using the table below as reference Table 3 11 Automatic Dialing Parameters Parameter Description Activate voip dialing auto_dialing enabled Determines whether automatic dialing is enabled i e phone number is automatically dialed when you off hook the phone ƒ 0 Disable default ƒ 1 Enable Timeout voip dialing auto_dialing timeou...

Страница 50: ...Configuration File and configure the parameter using the table below as reference Table 3 12 Default Audio Device Parameter Parameter Description Audio Device voip answer_device Sets the default audio device to answer or initiate a new call when no explicit audio device is set For example ƒ When pressing the Answer softkey ƒ When initiating a call by speed dial key call history or phone directory ...

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Страница 52: ...S using the Configuration File x Configure the EHS parameter using the table below as reference and then click Submit Table 3 14 EHS Parameter Parameter Description Electronic Hook Switch voip services electronic_hook_switch enabled Enables the EHS DHSG feature ƒ 0 Disable default ƒ 1 Enable DHSG is the protocol that uses the special AUX port Supporting headsets can be connected to the AUX port in...

Страница 53: ...nd under the Call Waiting screen section and from the Generate Tone dropdown select Disable Figure 3 20 Web Interface Voice over IP Services Generate Tone 2 Configure the parameter using the table below as reference and then click Submit To disable Call Waiting audial indication using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and config...

Страница 54: ...rence Table 3 16 Disconnect if Handset On Hooked after Call Put on Hold Parameter Description voip onhook_disconnect_when_held enabled When using the handset in a call if the handset is on hooked after putting the call on hold the call is not disconnected and the audio is switched to the speaker To maintain backward compatibility users can set voip onhook_disconnect_when_held enabled to 1 This cau...

Страница 55: ...a Streaming Quality of Service Parameters 2 Configure the parameter using the table below as reference and then click Submit To configure QoS using the Configuration File x Open the Configuration File page Management tab Manual Update Configuration File and configure the parameter using the table below as reference Table 3 17 QoS Parameters Parameter Description Type of Service ToS voip media medi...

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Страница 57: ...ecific codecs require specific firmware files For more information refer to the Release Notes Packetization Time voip codec codec_info d ptime Packetization time length of the digital voice segment that each packet holds The default is 20 millisecond packets excluding G 723 which is 30 millisecond packets G 723 Bitrate voip codec g723_bitrate Low or high bit rate for G 723 ƒ LOW Low ƒ HIGH High de...

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Страница 59: ...encrypted it receives the suffix cfx e g Conf cfx This is the file that you should specify in the Configuration URL and the Dynamic Configuration URL fields when performing automatic provisioning see Part II Automatic Provisioning 3 4 2 Encrypting Passwords in Configuration File This section shows how to encrypt IP phone passwords used in the configuration process for example the System password a...

Страница 60: ...s string For example for 12345 the encrypted string will be 1 9 K H0g1 IcznxPOBgYmQxAj2eyn7R Then proceed to step 2 below 2 Copy the generated string including the with the syntax specified above to the relevant parameter in the Configuration file For example if you encrypted the SIP authentication password the following is displayed in the relevant line in the configuration file voip line 0 auth_...

Страница 61: ... the AudioCodes Redirect server to obtain firmware and configuration files then the factory set certificates are used to authenticate the connection with this server If default certificate files are missing or deleted the phone will regenerate these files automatically the next time it is powered up 3 4 3 1 Loading the Root CA Certificate to the Phone The section shows how to load the root CA cert...

Страница 62: ...t CA certificate loaded to the phone Root CA 5 security ca_certificate 4 uri The fifth root CA certificate loaded to the phone 3 4 3 2 Loading the Client Certificate to the Phone The section shows how to load the Client Certificate to the phone To load the Client Certificate to the phone 1 Open the Client Certificate page Configuration tab Security menu Client Certificate Figure 3 25 Web Interface...

Страница 63: ... Private Key for 802 1X Authentication to the phone 3 4 3 3 Generating a Certificate Signing Request The section shows how to generate a certificate signing request CSR to send to the Certifcate Authority CA for the CA to sign the Client Certificate To generate a CSR 1 Open the Certificate Signing Request page Configuration tab Security menu Certificate Signing Request Figure 3 26 Web Interface Ce...

Страница 64: ...the IP phone and PC as authorized If the PC is disconnected from IP phone s PC port the phone sends an EAPoL Logoff message for the PC The authentication server then records the PC as unauthorized If the PC reconnects to the IP phone s PC port the authentication server requests the PC to perform 802 1X authentication again 3 4 4 1 Using the Phone LCD This section shows how to configure 802 1X from...

Страница 65: ... Connections 802 1X Settings Figure 3 27 Web Interface 802 1X Settings EAP MD5 2 Configure the parameters using the table below as reference and then click Submit To configure EAP MD5 using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and configure the parameters using the table below as reference Table 3 22 EAP MD5 Parameters Parameter De...

Страница 66: ...LS 2 Click Submit To configure EAP TLS using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and configure the parameters using the table below as reference Table 3 23 EAP TLS Parameters Parameter Description EAP Type network lan _802_1x eap_type Sets 802 1X EAP mode Disable Disables the use of 802 1X EAP_TLS Authentication is implemented by ...

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Страница 69: ...D cfg The configuration file name is 420HD cfg The following syntax is available for DHCP Options 66 67 ƒ Option 66 must be a valid IP address or host name of a TFTP server only ƒ Option 67 must be the firmware name If Option 67 is absent the phone requests for the 420HD img image file For example ƒ Option 66 192 168 2 1 or myTFTPServer ƒ Option 67 420HD_2 0 9 img Notes ƒ This parameter is applica...

Страница 70: ...e only when type is configured to daily Every Check Period Day provisioning period weekly day The day in the week for automatically checking for new firmware and configuration files ƒ Sunday Sunday default ƒ Monday Monday ƒ Tuesday Tuesday ƒ Wednesday Wednesday ƒ Thursday Thursday ƒ Friday Friday ƒ Saturday Saturday Note This parameter is applicable only when type is configured to weekly Every Che...

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Страница 74: ...e This subsection defines the starting day for the daylight saving offset ƒ month defines specific month in year ƒ day defines specific day in month ƒ hour defines specific hour in day ƒ minute defines specific minute in hour Example To configure the phone to start daylight savings with a specific offset on February 22nd at 14 30 set the following system daylight_saving start_date month 2 system d...

Страница 75: ... in a year The valid range is 1 to 12 End Time system daylight_saving end_date day The day in a month The valid range is 1 to 31 End Time system daylight_saving end_date hour The hour in the day The valid range is 0 to 23 End Time system daylight_saving end_date minute The minute in an hour The valid range is 0 to 59 Offset system daylight_saving offset The offset value for the daylight saving The...

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Страница 77: ...b section defines how often the phone must perform an update with the NTP server ƒ days defines the number of days ƒ hours defines the number of hours For example To configure the phone to perform an update with an NTP server every 1 day and 6 hours set the following system ntp sync_time days 1 system ntp sync_time hours 6 Update Interval system ntp sync_time days The number of days The valid rang...

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Страница 81: ... number being searched When you type in the following field telephoneNumber sn the search result is all LDAP records which have the sn field set and the telephoneNumber match the number being searched Number Attributes system ldap number_attrs Specifies the LDAP number attributes setting which can be used to specify the number attributes of each record which is returned in the LDAP search results ...

Страница 82: ...em ldap send_queries_while_typing Sends an LDAP search each time the user presses a key all keys with both number and letters 3 5 4 Configuring T9 When searching for a contact in the Corporate Directory users can press dial pad keys to input letters Only a single press on any key regardless of the letter s position on the key is necessary See the phone s User s Manual for more information To confi...

Страница 83: ...rary gg399014 aspx Refer to all subsections 4 2 Music on Hold MoH If a user puts a call on hold to answer an incoming call or to make another call the party put on hold can hear music played The Play Music on Hold feature allows this By default the Play MoH feature is not enabled in Lync To enable the MoH feature on the Lync server 1 In the Lync Server Management Shell run the following command in...

Страница 84: ...h of time it takes for the phone to change from Inactive status to Away status using the lync presence state_change_timeout configuration file parameter Regardless of the parameter s value it takes five minutes for the phone to change from Available to Inactive status 4 4 Group Call Pickup GCP GCP lets an employee take a call coming in on a colleague s phone on their phone If an employee in an ope...

Страница 85: ...his section shows how to configure Microsoft Lync Server 2013 for Secure Real Time Transport Protocol SRTP TLS if it isn t configured already To configure Microsoft Lync Server 2013 for SRTP TLS 1 Open the Microsoft Lync Server 2013 management interface 2 Configure a Route on the Lync Server 2013 3 Open the server s Edit Trunk Configuration Global screen Figure 4 1 Microsoft Lync Server 2013 Edit ...

Страница 86: ...ther the IP phone or the PC whichever is convenient to the user at the time for enhanced unified communications and optimized enterprise efficiency After your IP phone is paired with your Lync client you can control from phone or PC operations such as answering incoming calls making outgoing calls click to dial putting calls on hold and resuming them and making conference calls see the User s Manu...

Страница 87: ...87 400HD Series IP Phone with Microsoft Lync Figure 4 2 InstallShield Wizard Preparing to Install Figure 4 3 Welcome to the InstallShield Wizard 2 Click the Next button the License Agreement screen opens http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 88: ...s Manual 88 Document LTRT 09936 Figure 4 4 License Agreement 3 Select the I accept option and click Next Figure 4 5 License Agreement 4 Click Next the Destination Folder screen opens http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 89: ...ft Lync Figure 4 6 Destination Folder 5 To change the default Destination Folder click Change and proceed to step 6 To leave the Destination Folder at its default click Next and proceed to step 7 Figure 4 7 Change Current Destination Folder http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 90: ...turned to the Destination Folder screen 7 Click Next the Ready to Install screen opens Figure 4 8 Ready to Install 8 Click the Install button the Installing AudioCodes Better2Gether screen opens indicating installation progress status http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 91: ...ion 2 0 11 91 400HD Series IP Phone with Microsoft Lync Figure 4 9 Installing AudioCodes Better2Gether 9 Wait until the following screen is displayed Figure 4 10 InstallShielf Wizard Completed http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

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Страница 93: ...crosoft Lync Figure 4 13 Computer Management Services and Applications 14 Access the Device Manager and locate AudioCodes B2GoE USB driver Figure 4 14 Device Manager AudioCodes B2GoE USB Driver You ve successfully installed the program http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

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Страница 98: ...isconnected BToE is connected but a failure is preventing a correct connection The failure can be a network problem or the wrong pair code was defined 10 From the click popup menu you can select the Exit option the BToE PC application stops You can activate the application again from the Start menu as shown in Figure 4 26 Figure 4 26 Start Programs AudioCodes BToE Controller http arttel ru http ar...

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Страница 101: ...uration file enables it To make sure pairing across different subnets is enabled 1 In the Web interface access the Configuration File page Management tab Manual Update Configuration File Figure 4 28 Web Interface Configuration File 2 Locate the CheckNetwork field Make sure it is set to its default of 0 0 pairing across different subnets enabled 1 pairing across different subnets disabled http artt...

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Страница 105: ...below the admin line mike d that you configured previously Configure another admin in the same way as that described previously On the boss s phone view both configured admin lines mike d and brad b 4 8 2 Viewing the Boss s Line on the Admin s Phone On the admin s phone Mike Dubb below you ll view the boss s line Alan R from whose Lync client you configured the admin http arttel ru http arttel ru ...

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Страница 109: ...ces Password system password The encrypted phone password The default value is 1234 If this parameter value is unconfigured in the configuration file users can log in to the Web interface using the same Microsoft password PIN they used to sign in to the IP phone to maintain backward compatibility To generate an encrypted password see Section 3 4 on page 59 Note This parameter applies to the Web an...

Страница 110: ...the parameter in the table below and then click Submit To configure Telnet using the Configuration File 1 Open the Configuration File page Management tab Manual Update Configuration File 2 Configure the parameter using the table below as reference Table 5 3 Telnet Parameters Parameter Description Note To add a value to these parameters enter management followed by the parameter name equal sign and...

Страница 111: ... Status menu Network Status Figure 6 1 Web Interface LAN Information 6 1 2 Viewing Port Mode Status This section shows how to view the Port Mode status To view port mode status Open the Network Status page Status Diagnostics tab System Status menu Network Status Figure 6 2 Web Interface Port Mode Status 6 1 3 Viewing 802 1X Status This section shows how to view 802 1X status To view 802 1X status ...

Страница 112: ... status To view the phone status Open the Network Status page Status Diagnostics tab System Status menu VoIP Status Figure 6 4 Web Interface Phone Status 6 2 2 Viewing Line Status This section describes how to view the line status To view the line status Open the Network Status page Status Diagnostics tab System Status menu VoIP Status Figure 6 5 Web Interface Line Status http arttel ru http artte...

Страница 113: ...ng Call History The Web interface displays received and missed calls dialed numbers and call duration To view calls history 1 Open the Call History page Status Diagnostics tab History Call History Figure 6 7 Web Interface Call History 2 From the Type drop down list select the type of call history i e missed calls received calls and dialed numbers that you want to view the table lists the call hist...

Страница 114: ...ace Open the phone s Web interface the System Information page opens by default Figure 6 8 Web Interface System Information To access the page from another page in the Web interface Status Diagnostics tab System Information menu General 6 4 2 Viewing from the Phone s LCD This section shows how to view phone model and firmware version from the phone s LCD To view the phone s model and firmware vers...

Страница 115: ...http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 116: ...400HD Series IP Phone with Microsoft Lync Administrator s Manual 116 Document LTRT 09936 This page is intentionally left blank http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 117: ...system logging using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and configure the parameters using the table below as reference Table 7 1 Syslog Parameters Parameter Description Note To add a value to these parameters enter system followed by the parameter name equal sign and then the value e g system syslog mode UDP Activate system watc...

Страница 118: ... of the Syslog server The valid range is 0 to 65 535 The default port is 514 Note This parameter is applicable when Activate is set to Network or Both Note The following Severity level options are applicable for the fields below x None x Emergency x Error x Waiting x Notice x Info x Debug VoIP Application Defines multi layer VoIP application SIP Call Control Defines MTR layer Radvision SIP Stack D...

Страница 119: ...http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 120: ...http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 121: ...ing voip packet_recording noise_reduction_recording enabled Traffic on the network stops when the MUTE key is activated ƒ 0 Disable default ƒ 1 Enable Enable Network Recording voip packet_recording network_recording enabled Activates the DSP network TDM Out recording ƒ 0 Disable default ƒ 1 Enable Enable TDM Recording voip packet_recording tdm_recording enabled Activates the DSP TDM TDM In recordi...

Страница 122: ...http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 123: ...ed from the DHCP server or from the phone s LCD screen press MENU button press 5 for Status menu press OK button for Network Status menu press OK button press the Navigation key to scroll down until the IP address is displayed 2 Open the Tracing page Status Diagnostics tab Diagnostics menu Tracing 3 Set the Max File Size field to 1024 4 Set the Trace Level field to Debug to activate tracing to deb...

Страница 124: ...nfiguration tab Network Connections menu Network Settings Figure 7 6 Web Interface Port Mirroring 2 Configure using the table below as reference and click Submit To configure port mirroring using the Configuration File Open the Configuration File page Management tab Manual Update Configuration File and configure the parameter using the table below as reference Table 7 4 Port Mirroring Parameters P...

Страница 125: ...PIN Problem Unable to authenticate user when signing in to Lync using PIN code LCD Message The phone number or extension is not valid Corrective Actions 1 Ensure that you have entered the phone number PIN code correctly 2 Ensure that you have the correct PIN code it may have changed in the Enterprise s Active Directory 3 Ensure that you are in the PIN code sign in method press the Sign in softkey ...

Страница 126: ...crosoft com en us library gg398270 v ocs 14 aspx 8 5 Invalid Time Server Problem The time server is invalid LCD Message Corrective Actions Ensure that NTP DHCP Option 42 is configured in the DHCP server and is defined as NTP SRV records If not manually configure it 8 6 Invalid Time Offset Problem The time offset is incorrect LCD Message Corrective Actions Ensure that the Time Offset DHCP Option 2 ...

Страница 127: ...n MENU key Administration Restore Defaults 2 Press the Select softkey 3 Press the Yes softkey to confirm or No to cancel Note You can restore the phone s settings to their defaults without needing access to the Administration menu or 2 administrator access to the Web interface To restore the phone s settings to their defaults if necessary 1 Press the OK MENU keys simultaneously and keeping them pr...

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Страница 129: ...cated in the correct location 3 Connect your phone to the IP network and then connect the phone to the power outlet a The phone sends a TFTP request to the IP address indicated in the DHCP Option 66 field to retrieve the firmware file indicated in the DHCP Option 67 field b The phone in the DHCP Discover message sends its model name in the DHCP Option 77 field The DHCP server according to the phon...

Страница 130: ...ows how to restart the phone from the Web interface To restart the phone from the Web interface 1 Open the Restart System page Management tab Administration menu Restart System Figure 8 5 Web Interface Restart System 2 Click the Restart button Figure 8 6 Confirmation Box 3 Click OK http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 131: ...http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 132: ...Different_Firmware_Name img Note This parameter is applicable only when method is configured to Static Configuration URL provisioning configuration url The static URL for checking the configuration file The URL must be entered using one of the following syntax options ƒ protocol server IP address or host name ƒ protocol server IP address or host name configuration file name Where protocol can be f...

Страница 133: ... ua profile profile type application model 420HD version 2 0 9 Max Forwards 70 Supported replaces 100rel Accept application url Contact sip 00000001 10 13 2 37 5060 User Agent AUDC IPPhone 1 2 1_build_6 Content Length 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message see below and sends a NOTIFY SIP message with the provisioning URL in the message...

Страница 134: ...000001 10 13 2 37 5060 tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 To sip 224 0 1 75 5060 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 386d4398 CSeq 1 SUBSCRIBE Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Expires 0 Event ua profile profile type application model 420HD version 2 0 9 Max Forwards 70 Supported replaces 100rel Accept application...

Страница 135: ...SCRIBE Expires 0 Content Length 0 The following code describes SIP NOTIFY Message with Provisioning Information NOTIFY sip 10 13 2 37 5060 SIP 2 0 Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Max Forwards 20 Contact sip 10 13 4 121 5060 To sip 224 0 1 75 5060 From sip 00000001 10 13 2 37 5060 tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 Call ID 8884c8...

Страница 136: ...400HD Series IP Phone with Microsoft Lync Administrator s Manual 136 Document LTRT 09936 This page is intentionally left blank http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 137: ...68 2004 compliant 64 msec tail length ƒ Adaptive Jitter Buffer 300 msec ƒ Voice Activity Detection ƒ Comfort Noise Generation ƒ Packet Lost Concealment ƒ RTP RTCP Packetization RFC 3550 RFC 3551 SRTP RFC 3711 ƒ DTMF Relay RFC 2833 Telephony Features ƒ Call Hold Un Hold ƒ Call Transfer ƒ 3 Way Conferencing with local mixing ƒ Redial ƒ Caller ID Notification ƒ Call Waiting Indication ƒ Message Waiti...

Страница 138: ... Tools ƒ IPP Tracing ƒ Syslog mechanism ƒ DSP recording ƒ Port mirroring ƒ VoIP Status Web page Hardware ƒ LCD screen Graphic LCD 128 X 48 ƒ Connectors interfaces 9 2 x RJ 45 ports 10 100BaseT Ethernet for WAN and LAN 9 RJ 9 port jack for Headset 9 RJ 9 port jack for Handset ƒ Mounting 9 Wall and desktop mounting options 9 One angle for desktop mount another angle for wall mount ƒ Power 9 DC jack ...

Страница 139: ...RTCP Packetization RFC 3550 RFC 3551 SRTP RFC 3711 ƒ DTMF Relay RFC 2833 Telephony Features ƒ Call Hold Un Hold ƒ Call Transfer ƒ 3 Way Conferencing with local mixing ƒ Redial ƒ Caller ID Notification ƒ Call Waiting Indication ƒ Message Waiting Indication including MWI LED ƒ Local and Corporate Directories ƒ Automatic On hook Dialing ƒ Automatic Answering Alert Info header and talk event ƒ CWRR Ca...

Страница 140: ...rameters Debugging Tools ƒ IPP Tracing ƒ Syslog mechanism ƒ DSP recording ƒ Port mirroring ƒ VoIP Status Web page Hardware ƒ LCD screen Graphic LCD 132x64 monochrome ƒ BLF screen Graphic LCD 60x376 monochrome applies only to the 440HD model ƒ Connectors interfaces 9 2 x RJ 45 ports 10 100 1000BaseT Ethernet for WAN and LAN 9 RJ 9 port jack for Headset 9 RJ 9 port jack for Handset 9 USB interface f...

Страница 141: ... supported Jabra headsets see the Jabra Headset Compatibility Guide ƒ For a comprehensive list of supported Plantronics headsets headsets see http www plantronics com us compatibility guide search ƒ For a comprehensive list of supported VXi products see http www vxicorp com compatibility_guide http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 142: ...ported UPDATE Method RFC 3326 Partially Supported Reason header RFC 3389 RTP Payload for Comfort Noise RFC 3515 Refer Method RFC 3605 RTCP attribute in SDP RFC 3611 RTP Control Protocol Extended Reports RTCP XR RFC 3665 SIP Basic Call Flow Examples RFC 3711 The Secure Real time Transport Protocol SRTP RFC 3725 Third Party Call Control RFC 3842 MWI RFC 3891 Replaces Header RFC 3892 Sections 2 1 2 3...

Страница 143: ... RFC 3312 x SDP Simple Capability Declaration RFC 3407 x S MIME x Outbound Managing Client Initiated Connections RFC 5626 x SNMP SIP MIB RFC 4780 x SIP Compression RFC 5049 SigComp x ICE RFC 5245 x Connected Identity RFC 4474 B 3 1 SIP Compliance Tables The SIP device complies with RFC 3261 as shown in the following subsections B 3 1 1 SIP Methods The device supports the following SIP methods Tabl...

Страница 144: ... Call Info Yes Contact Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Diversion Yes Encryption No Expires Yes Fax Yes From Yes History Info Yes Join Yes Max Forwards Yes MIN SE Yes P Asserted Identity Yes P Preferred Identity Yes Proxy Authenticate Yes Proxy Authorization Yes Prack Yes Record Route Yes Refer To Yes Referred By Yes Replaces Yes Remote Party ID Yes Retry After Yes Route Y...

Страница 145: ...es IP Phone with Microsoft Lync Header Field Supported Session Expires Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Voicemail Yes Warning Yes WWW Authenticate Yes http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

Страница 146: ...ies of High Definition IP Phones HD VoIP Administrator s Manual 400HD Series IP Phones with Microsoft Lync Version 2 0 11 www audiocodes com http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd ...

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