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Dante-MY16-AUD User Guide Version 1.41

Page 38 of 46

Troubleshooting

Introduction

Problems or issues related to Dante and setting up your Dante-MY16-AUD card tend to fall in one of three areas:



Network Configuration

Standard networking issues

PC /Mac network configuration and firewalls

Switches and cables



PC Application Configuration

Bonjour

Install issues

Audio application configuration confusion



Dante Configuration

Clock configuration

Mismatched sample rates

Network Configuration – Gigabit Ethernet

All your Dante-MY16-AUD cards require a Gigabit Ethernet interface.

This means that they should be connected to either:



A Gigabit Ethernet Switch



A PC or Mac with a Gigabit Ethernet interface

What are the symptoms of NOT using Gigabit Ethernet?



The Orange, right hand side Gigabit LED will

NOT

be lit:



The Dante-MY16-AUD card will take a much longer time than usual for the

Sync

light to turn green



The Primary Link Speed of the card in the Device Info tab in Dante Controller shows 100Mbps

IN RED

Sync LED

Содержание Dante-MY16-AUD

Страница 1: ...User Guide Dante MY16 AUD ...

Страница 2: ...ensure the accuracy and completeness of the information no guarantee is given nor responsibility taken by Audinate for errors or omissionsin the data Audinate is not liablefor any loss or damagethat may be suffered or incurred in any way as a resultof actingon information in this document The information is provided solely on the basis thatreaders will beresponsiblefor makingtheir own assessment a...

Страница 3: ...4 What is Dante Controller 14 What is the Dante Virtual Soundcard 15 Obtaining your Audinate Software 17 Registering your Dante MY16 AUD 17 Obtain your Dante Virtual Soundcard License ID 17 Downloading Dante Controller 17 Downloading and Activating the Dante Virtual Soundcard 18 Connecting to a network 19 Before you set up your Network Important Notes 19 Gigabit Ethernet Support 19 Choosing a Giga...

Страница 4: ...et 37 PC Mac network configuration 38 Checking your PC or Mac IP configuration 39 Switch configuration and Cabling 39 Symptoms of switch or cabling issues 39 Switch and Cabling Checklist 39 PC Configuration 40 Dante Configuration Sample Rate 40 Sample rate configuration checklist 40 Symptom audio only appears on every second channel 96kHz 40 Dante Configuration Clock 41 How do I know if my Clock i...

Страница 5: ...or this unitmay be exposed to liquid dripping or splashing Audinate cannot be held responsible for any loss or destruction of data or damage caused by improper use of or modifications to the device Information for Users on Collection and Disposal of Old Equipment This symbol on the products packaging and or accompanyingdocuments means that used electrical and electronic products should not be mixe...

Страница 6: ...he lead in to coaxial type cable If these corrective measures do not produce satisfactory results please contact the local retailer authorized to distribute this type of product If you cannot locate the appropriate retailer please contact Yamaha Corporation of America Electronic Service Division 6600 Orangethorpe Ave Buena Park CA 90620 The above statements apply ONLY to those products distributed...

Страница 7: ...nningon inexpensiveoff the shelf computer networking hardware and with the use of standard QoS can shareinstalled networks with other data and computing traffic Dante provides sample accuratesynchronization and can deliver the very low latency required by professional audio Dante s network centric audio independent approach to synchronization allows perfectly synchronized playoutacross differentau...

Страница 8: ...stallation instructions Register your Dante MY16 AUD and obtain your Dante Virtual Soundcard License ID Refer to the section Obtaining your Audinate Software for details Download and Install your Audinatesoftware Refer to the section Obtaining your Audinate Software for details Set up your Dante network Refer to the section Go to Audinate s website www audinate com 1 Navigate to Products Dante Vir...

Страница 9: ...o redundancy with dual Ethernet networks Synchronization High quality on board VCXO clock can providemaster clock OR slavefrom audio equipment automatic synchronization with Dantenetwork Supported Sample Rates 48kHz and 96kHz Audio channels 16 bidirectional 48kHz OR 8 bidirectional 96kHz Sample bit depth 24 bitPCM Serial port For supportof HA Remote on capableYamaha products Expandable Install up ...

Страница 10: ...ink status activity LED Green indicates an established link flashingindicates link activity Gigabitlink status LED Orange indicates an established GigabitEthernet link Serial port For Yamaha HA Remote Requires a straight through DB9 DE9 serial cablewith a male connector Status LEDs The status LEDs indicatethe followingconditions System Indicates the status of the Dante system on this card A Green ...

Страница 11: ...Dante MY16 AUD User Guide Version 1 41 Page 11 of 46 ...

Страница 12: ... seconds when multiplecards areinstalled If sync is not achieved in 45 seconds check the word clock configuration in both the Dante MY16 AUD the card and the Yamaha equipment Intermittent periods of solid red indicate network errors are being detected such as dropped or corrupt packets All LEDs flashing green All LEDs will flash green when the card s Identify function has been activated using Dant...

Страница 13: ...tely To Install To install your Dante MY16 AUD card in your chosen compatibleYamaha equipment pleasecarefully followthe instructions below For instructions relatingto specific Yamaha equipment please refer to the Manual for that equipment Important note Pleaseobserve normal antistatic precautionswhen handlingsensitiveelectronic equipment to avoid damage 1 Check that your Yamaha equipment has a com...

Страница 14: ...to your Yamaha equipment 2 Unscrew the thumbscrews justenough that they are loosefrom the host Yamaha equipment but still fastened to the Dante MY16 AUD faceplate 3 Usingthe thumbscrews pull the card firmly and horizontally towards you to remove 4 Replace the blank slotcover and its screws 5 Store the Dante MY16 AUD back in its anti static bagand packaging whilenotin use ...

Страница 15: ... 8 and 8 1 and Apple Macs runningOS X 10 7 5 10 8 5 and 10 9 You must have Dante Controller installed on a PC or Mac on your Dante network to control and route audio It can be installed on the same PC or Mac as Dante Virtual Soundcard Figure 1 Dante Controller network view showing named and labeled Dante enabled audio devices Dante Controller can be installed on a PC or Mac Once you connect Dante ...

Страница 16: ...troller software What is the Dante Virtual Soundcard The Dante Virtual Soundcard is a softwareapplication thatturns your PC or Mac into a Dante enabled device allowingDanteaudio traffic to be transmitted and received usingthe standard Ethernet port No additional hardwareis required On Windows the Dante Virtual Soundcard uses WDM or Steinberg s ASIO audio interface and can be used with any audio ap...

Страница 17: ...ion 1 41 Page 17 of 46 Figure 2 Running Dante Virtual Soundcard with active network link Pleaseread the Dante Virtual Soundcard User Guide for information describinghowto install configureand use the Dante Virtual Soundcard software ...

Страница 18: ...irtual Soundcard User Guide for detailed information aboutminimum system requirements installation and activation Included with your Dante MY16 AUD is a DVS token which can be redeemed for a Dante Virtual Soundcard license ID You should havereceived a Download Your Software card in your product packaging with your DVS token printed on it You can redeem the DVS token for a Dante Virtual Soundcard l...

Страница 19: ...card The Dante Virtual Soundcard is availablefor download from Audinate s website To download a copy of the Dante Virtual Soundcard 10 Go to Audinate s website www audinate com 11 Navigate to Products Dante Virtual Soundcard 12 Under Download choose your operating system 13 Click the red button to go to the relevant release 14 Click the hyperlink under Filedownloads to download the installer When ...

Страница 20: ... ensure its high quality synchronization isnot affected even on loaded networks Switch features to look for on a product datasheet include DSCP based QoS supportwith four queues and strictpriority queuing Filteringand ACL support If you need to run longcables consider fiber supportincludingSFP pluggablemodules Managed switches allowyou to manage the switch and monitor network performance and are r...

Страница 21: ...Y16 AUD card You may need to reboot the PC or Mac if ithas an active previous IP network configuration Both devices will automatically beassigned IP network configurations Connection via a Gigabit Switch This configuration is applicableif you have more than justyour Dante MY16 AUD card and one PC or Mac You will need to use a switch to connect the additional devices to the samenetwork In this case...

Страница 22: ...redundant Dante enabled audio equipment usingduplicateGigabitswitches and Ethernet cables as shown below Connect your PC or Mac running Dante Virtual Soundcard and other non redundant Dante enabled audio equipment to the Primary Network Connect your computer runningDante Controller to the Primary Network or optionally to both networks if your computer has two or more network interfaces The primary...

Страница 23: ...Dante MY16 AUD User Guide Version 1 41 Page 23 of 46 All devices will automatically beassigned IP network configurations ...

Страница 24: ...ction via a Redundant Network for information aboutthe correct configuration to use Dante Audio traffic over Wireless Networks Wireless Ethernet networks should not be used to carry Dante audio traffic and Audinate applicationsinstalled on a PC or Mac will notallowselection of Wireless Ethernet interfaceor any other non standard wired Ethernet interface You should NOT install any wireless componen...

Страница 25: ...lection below A Rio 1608 D I O rack is connected to the same network switch via an Ethernet cable and is actingas the controlled device A computer runningDante Virtual Soundcard is also connected to the network switch for recording and or audio playback Figure 3 HA Remote Chain Example 1 HA Remote Chain Example 2 In Figure 4 below a Yamaha PM5D consoleis actingas theHA Remote controller Itis conne...

Страница 26: ...recognized as one HA Remote chain Figure 4 HA Remote Chain Example 2 Mode Selection HA Remote mode is set via Dante Controller When you open the Device View in Dante Controller for a Dante MY16 AUD card that supports HA Remote an extra tab is displayed called HA Remote as shown in Figure 5 below Figure 5 HA Remote Bridging Mode in Dante Controller Device View To change the HA Remote bridgingmode f...

Страница 27: ...ed atall This is the defaultmode For information aboutthe most suitableHA Remote mode for your device please see the table below HA Remote Mode Yamaha Product Models CL1 3 5 QL1 5 M7CL 48ES LS9 PM5D M7CL 32 48 DM2000 DM1000 DME64N DME24N Other MY compatible models 1 2 as an HA device 3 as a controller as an MY card host 4 N A N A N A N A N A N A N A N A N A N A Special Considerations Some Yamaha d...

Страница 28: ...ense ID Downloaded and installed your Audinatesoftware Set up a network between your PC or Mac and your Dante MY16 AUD card s Referred to the Dante Controller and Dante Virtual Soundcard User Guides Using Dante Controller When you open Dante Controller itdisplays a grid view which shows all theDante enabled devices on the network Initially itwill display devices butnot channels within devices Devi...

Страница 29: ...he transmittingchannel to the receivingchannel A green icon will appear when the route is established Click again to remove the route Configuring your card To configurefeatures of your Dante MY16 AUD card such as its nameand sample rate Start Dante Controller Select the Dante MY16 AUD card you want to configure if you have more than one new Dante MY16 AUD card installed you will need to identify i...

Страница 30: ... cards When you have several Dante MY16 AUD cards installed itcan be very useful to know which card is which Once you have selected a particularcard within DeviceView in Dante Controller you can click on the identify icon in the Device View toolbar This will causeall of the LEDs on the Dante MY16 AUD card to flash green for about ten seconds Dante MY16 AUD Device name By default the device name fo...

Страница 31: ...iew and change the samplerate using New Sample Rate in the Device Config tab You may need to set your Yamaha equipment to double speed NOT double channel Pleaserefer to the section Configuring your Yamaha Equipment If you change the samplerate of your Dante MY16 AUD card you MUST power cycle the Yamaha Equipment that itis installed in You may also need to CHANGE YOUR YAMAHA EQUIPMENT s word clock ...

Страница 32: ...creates flows that can be received by multiplereceivers Multicastflows areassigned IDs enablingthem to be identified in Dante Controller and to facilitatetheir removal In contrastto unicastflows multicastflows aresetup on the transmittingDante device Dante routingis unicastby default This means that a separateflow is set up for each pair of transmitter and receiver If several receivers areall subs...

Страница 33: ...that flow Also once a flow has been created it cannotbe edited channels cannotbe added or removed Each time the dialogis used to select additional channels a new multicastflowwill becreated It is STRONGLY RECOMMENDED that you read the Dante Controller User Guide before tryingto set up multicastflows Setting Latency To adjustthe latency setting open a Device View for the selected device in Dante Co...

Страница 34: ...tion The view is in table format with the followingfields for each device in columns from the left as follows Device Name the label currently associated with the device Sync Indicates the clock sync status for the device A green lightindicates thatthe device is currently synced to or is driving thenetwork clock A red lightindicates thatthe device is notcurrently synced Mute Indicates the mute stat...

Страница 35: ...ock source In this case the user is assumed to have synchronized external word clock sources e g house clock Where a device does not supportslavingto an external Word Clock the valuein this column will be N A Master Clock The Dante network clock master also called the Grand Master is displayed atall times in the center of the toolbar of the Network View This is the device that is providingthetime ...

Страница 36: ... to derive its clock from Dante You will need to ensure that Your Yamaha hostequipment has its Word Clock set to one of the Dante MY16 AUD card slots If Your Dante MY16 AUD cards areset to 96kHz and you want the hostYamaha equipment to derive its clock from Dante You will need to ensure that None of your Dante MY16 AUD cards has EnableSync To External set Your Yamaha hostequipment has its Word Clo...

Страница 37: ... 46 Upgrading Firmware The Dante MY16 AUD firmware can be upgraded usingthe Dante Firmware Update Manager which can be downloaded from the Yamaha Commercial Audio website Pleaseread the associated user guide before updating the firmware on your device ...

Страница 38: ...fusion Dante Configuration o Clock configuration o Mismatched samplerates Network Configuration Gigabit Ethernet All your Dante MY16 AUD cards requirea GigabitEthernet interface This means that they should be connected to either A GigabitEthernet Switch A PC or Mac with a GigabitEthernet interface What are the symptoms of NOT using Gigabit Ethernet The Orange right hand sideGigabitLED will NOTbe l...

Страница 39: ...you areconnecting to the network via two interfaces How do I check which interfaces Dante Controller Dante Virtual Soundcard is using The selected network interfaces can be viewed or changed via the interfaceselection button in the Network View toolbar of Dante Controller How do I check what IP addresses Dante Controller is using The IP addresses can be viewed in the Configure Dante Interfaces dia...

Страница 40: ...etwork system and home made manually terminated cables can be error prone If you suspectcablingissues check for Unplugged badly connected Ethernet cables Incorrectly configured switches Dante devices removed or turned off Symptoms of switch or cabling issues You cannotsee some devices in the Dante Controller network view Dante Controller shows orange unsuccessful subscription icons which usually m...

Страница 41: ...en changed without a power cyclingthe Yamaha equipment o Sample rate changes require the Dante MY16 AUD card and its host Yamaha consoleto be re booted before the change takes effect If using96kHz is the Yamaha consoleusing double speed NOT double channel for the Dante MY16 AUD slots o Double channel is NOTsupported by the Dante MY16 AUD cards o If the card slots aresetto double channel every seco...

Страница 42: ...correct samplerate and the Dante MY16 AUD card is setto Enable Sync To External Check clock signal routingto other digital networks for loops Symptom orange Error light with green Sync light This indicates a clock sync issuebetween the host Yamaha equipment and the Dante MY16 AUD displayingthis condition This could either be because your clock configuration iswrong or you have incorrectly configur...

Страница 43: ...PTP Master Clock or a PTP SlaveClock A Dante network will always haveone activePTP Master Clock at any one time and all Danteslaveclocks will synchronize their clocks over the network with the chosen master clock The Dante PTP Master Clock The best master clock election determines which Dante device will providethe PTP master clock The election is performed on startup when new devices join the net...

Страница 44: ... primary and secondary Dante networks have been connected each network will haveits own PTP Master Clock Clock Status Monitoring You can useDante Controller to monitor the synchronization performanceof Dante device clocks in real time See the Dante Controller user guide for more information ...

Страница 45: ...imes you may need to tell the Dante network to usean external word clock In this case you must select ONE Dante device for example ONE Dante MY16 AUD card to derive its clock from this external source In the example below the word clock for the system will come from a Yamaha mixingdesk ONE of the Dante MY16 AUD cards in thatmixingdesk has its word clock sourceset to external and is derivingits clo...

Страница 46: ...device will become the PTP Master Clock for the Dante network If more than one PTP Preferred Master is set the normal PTP election rules apply You may want to set PTP Preferred Master if You have a complex install network and a number of otherwise equal quality Dante clocks and you would liketo force the device most centrally connected to be the Dante PTP Master Clock ...

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