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Additional information
By placing an order for your Audi, you’re
choosing to get behind the wheel of one
of the most sophisticated cars on the
road. And because we believe the service
we offer should be just as advanced,
we wanted to let you know exactly what
you can expect from us, now and in
the future.
We’ve agreed a set of standards with all
our Centres, which governs the way we do
business with you. It outlines the kind of
service we promise to deliver for every
customer, right down to filling each new
Audi we sell with half a tank of fuel.
So whether you’re interested in the date
your car will arrive in the UK or the way
we’ll dispose of non-biodegradable
materials after we service your Audi, you
can have total confidence in us.
Audi Centres
We guarantee that all of our Centres will be
open as follows;
Sales: Monday to Friday 9am–6pm
Saturday 9am–5pm
Service:
Monday to Friday 8am–6pm
Saturday 8.30am–1pm
Sunday opening is at local discretion.
New car delivery
Once we’ve confirmed a delivery date for
your car, we’ll keep you informed of
progress. Subject to reasonable notice, we’ll
then deliver it to a place of your choice,
whether that’s your home or place of work.
In the unlikely event of a delay, we’ll provide
a courtesy car to minimise inconvenience
and keep you mobile.
The experts in Vorsprung durch Technik
Would you entrust your Audi to anyone who
hasn’t been regularly trained to Audi
standards? Our network of Audi Approved
Master Technicians have undergone an
impressive 100,000 hours of training over a
10 year programme to ensure they have the
latest technical expertise for maintaining
and servicing your Audi. All of our Service
Advisors undergo a specialist induction and
training to ensure they are Audi
professionals and able to talk to you about
any issues you may have with your Audi
vehicle. What’s more, we have so much
expertise and experience in looking after
Audi vehicles that we are able to make a
note of your mileage and the state of your
vehicle as and when we see it and predict
when certain key events may occur. As part
of our duty of care, we will notify you in
plenty of time so you can make an
appointment with us.
Your convenience comes first
At Audi you can choose from a range of
convenient services that suit your needs.
Why not book a ‘service while you wait’
appointment* and enjoy our complimentary
refreshments while your car is with us? Or, if
you need to be mobile, take advantage of
one of our courtesy cars which we can even
collect and deliver to you*. We guarantee
we can service your Audi within 5 days
without a courtesy car, or within 10 days if
you need transport. We will also ensure
your car is returned to you with a full valet.
Audi Genuine Parts
Would you put a part into your Audi that
wasn’t the same quality as the factory fitted
original? You can rest assured that only Audi
Genuine Parts will be used on your vehicle.
What’s more, Audi parts and labour come
with a 2 year guarantee.** We stock a wide
variety of parts, so we are well covered.
However, if we don’t have a part in stock at
our Centre we have the back-up of parts at
other Audi Centres, at our national
warehouse and our factory and can usually
source the relevant part very quickly.
We don’t like surprises either
We believe strongly in transparency and
there will be no hidden costs. For added
peace of mind, we will give you a quotation
over the phone for the work you have
requested and email you the price
confirmation. We’ll consult you if any
additional work on your car is needed when
it is with us. We won’t carry out any extra
work without asking your permission first.
The Audi Stamp
Regular servicing is key to safeguarding
your Audi’s performance and a full Audi
service history could help you preserve the
future re-sale value of your car. Only the
Audi Stamp will prove your approved Audi
service history.
Getting better every time
Audi continually gather feedback from our
highly trained Technicians and our
customers to ensure our vehicles are
running as they should. If necessary, we use
this feedback to make improvements (in the
form of software updates) to help maintain
the durability, performance, efficiency and
safety you would expect from our cars.
These updates will also ensure certain
retrofitted products are correctly installed
and function correctly (tow bar fitting
changes the torque characteristics of your
engine, for example). We ensure these are
loaded onto your vehicle each and every
time it’s in our workshop.
Environmental commitment
We promise to dispose of all non-
biodegradable materials from your vehicle
in a responsible manner
*Subject to availability.
**Excludes wear and tear.
Audi Promise
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