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Problem: Download and/or upload speeds are slow.
If you are experiencing a slow internet connection while connected to the mobile
hotspot, try the following suggestions:
• Check the signal strength on your device’s display home screen. A low signal
strength can indicate a weak connection to the network in your area
• Please make sure your device is in close range to the mobile hotspot to optimize the
Wi-Fi connection
Problem: Forgot the password to the Wi-Fi network.
The password to your Wi-Fi network can be easily found on your device’s Home screen
and Wi-Fi Info screen. If you need to change your Wi-Fi password, this can be done
through the Online WebUI Manager. See Change your Wi-Fi login credentials section on
Problem: Forgot the password to the Online WebUI Manager.
The default admin password to the Online WebUI Manager is the last 8-digits of the
IMEI code, which is printed on the device label (underneath the battery) or found on the
Device Details screen of your device.
If you have changed your password and need to reset the password back to the default
password, please perform a manual factory reset by inserting a paperclip (or a long,
narrow object) into the reset pinhole located on the bottom of device and holding for
6 seconds.
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