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APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately possible
problems
Situation
Check Items
Solution
Mains normal but LED is
off.
1.
Is the power switch on?
2.
Check the ICS?
3.
Is the power cord loose?
1.
Press Main Switch on.
2.
Push the ICS button.
3.
Re-connect the power
cord properly.
Alarm buzzer beeps
continuously when
Utility is normal.
1.
Check the load status
1.
Remove some uncritical
load.
No LED display on the
front panel
1.
Contact Atlantis.
UPS does not provide
expected backup time.
1.
The UPS’s battery is weak
due to recent outage.
2.
The UPS’s battery is near
the end of its service life.
1.
Charge the battery.
2.
If the battery is near
the end of its service
life, you have to replace
the battery.
The UPS operates
normally, but the site
wiring fault indicator is
lit.
1.
Building wiring error such
as missing ground or hot to
neutral wire reversal.
1.
Call a qualified
electrician in order to
correct the building
wiring.
A.1.2 Battery and ICS
Situation
Solution
Backup time
The battery backup time (sometime called battery reserve time
or battery autonomy) is the length of time the battery will
supply power to the load during a power failure. You can check
on the Appendix Backup Time.
