ENG
92
APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately possible
problems
Situation
Cause
Solution
No indication and alarm even
though the main is normal.
The AC input power is
not connected well.
Check if input power
cord firmly connected
to the mains.
The
AC
input
is
connected to the UPS
output.
Plug AC input power
cord to AC input
correctly.
The icon
and
flashing on LCD display and
alarm is sounding every 2
seconds.
EPO
function
is
activated.
Set the circuit in
closed position to
disable EPO function.
The icon
and
flashing on LCD display and
alarm is sounding every 2
seconds.
Line
and
neutral
conductors of UPS input
are reversed.
Rotate mains power
socket by 180° and
then connect to UPS
system.
The icon
and
flashing on LCD display and
alarm is sounding every 2
seconds.
The external or internal
battery is incorrectly
connected.
Check if all batteries
are connected well.
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