Equipment setup for Internet and TV
IN
Modem
Splitter
Cable box/TV
Computer
Cable
Cable
Cable
Power
(Surge protector recommended)
Ethernet
Getting the most from your Internet service
- A high-speed connection from Atlantic Broadband, plus our Wireless Home
Networking Service lets you do more with all your devices.
- Our wireless router is the latest and greatest in wireless technology, and
supports devices in your household online, from your computer and tablet to
your gaming system and smartphones.
How to connect your devices to your in-home WiFi network
1. Find your network name (SSID) and
default password/Pre-Shared Key on
the back or side panel of your Atlantic
Broadband Wireless Gateway.
2. From each of your wireless devices, select your network name (SSID) from
the list of available networks in your device WiFi settings, and use the default
password/Pre-Shared Key to sign in.
Managing your email
When you purchased your Internet service, you would have been given an option
to set up your primary email address. If you did not set up a primary email account,
you will need to contact our Customer Care team at
888-536-9600
prior to
creating a secondary email account.
To manage or create new secondary email accounts go to:
emailtools.atlanticbb.net
.
You will use the online tool to manage email account preferences and settings, create
additional email accounts or change your password.
Network Name (SSID): ARRIS-A652
Encrypt AES SEC Mode: WPA2-PSK
Pre-Shared Key: 42EB862540DBD403
2EB8625DBD40
WPS PIN: 75383916
75383916
Using Atlantic Broadband webmail
The webmail feature lets you check your email and manage your email settings from
any computer with a web browser at:
atlanticbb.net
1. Click on
and you will be taken automatically to your webmail inbox.
2. Click on any message to see the full message.
3. From your inbox, you can manage your email settings by clicking the
Options
tab at the top of the page. In the
Options
menu, you may perform
tasks such as creating an email signature, setting a vacation message,
auto-forwarding email or changing your password.
4. If you change your password, you will be required to re-login to the
Home Page and you must enter your new password.
How to maximize your WiFi
network performance
Signal strength is critical in the performance of any WiFi network. You can expect
maximum speeds from a hardwired device at the closest location to the modem or router.
Reduce interference
Cordless phones, baby monitors, microwaves, wireless game controllers
and other appliances can interfere with your signal.
Avoid physical barriers
- The physical matter between your router and wireless device is more of a
relevant factor than you may think.
- Avoid using your device near brick, steel framing or concrete walls,
which can absorb the WiFi signals.
- Placing the router higher up and in the open could make a difference
to your wireless signal.
Out-of-date hardware/drivers
The type of hardware you use, the age of the device, the operating system, the web
browser, and the other applications running on your device all affect upload and
download speeds. When you perform network speed tests, be sure that your device
is wired to the network and that no other applications are running. Even running an
email application in the background can affect your test results.
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