8 Troubleshooting Tips
ATI Multimedia Components
ATI’s Multimedia Components are placed in the Extensions folder, located
within the System/Library/Extensions folder in Mac OS® X. They enable all
of the advanced features of your card, including 3D and 2D acceleration,
where applicable.
Troubleshooting Tips
If you have a general question, or encounter problems with your card, please
review the following troubleshooting tips. Further troubleshooting
information can be found on the ATI Customer Care web site at ati.com.
Use
Apple® System Profiler
found in the Utilities folder, to generate a report
outlining your system configuration. This will assist in diagnosing your
computer problem.
General Problems
Problem
Possible Solution
Resolution set to
800 x 600 or less
• Change the resolution setting in the Displays control
panel in Mac OS® X.
A monitor with
BNC connectors
cannot be
connected to the
graphics card
•
Monitors that only have BNC connectors require a
synchronization (“sync”) signal to be sent down the
green line. This is called Sync-on-Green (SOG). ATI
graphics cards do not output a SOG signal. Adapters
are available for your computer to convert the separate
sync signal from the ATI card to a SOG signal for the
monitor. Check with your local Apple®
Authorized
Dealer for availability of SOG adapters.
Support for
Power
Macintosh®
computer
•
ATI graphics cards only work in PCI, AGP, or PCIe™
based Power Macintosh® computers with a PCI
(33MHz or 66MHz), AGP expansion slot or PCIe™
expansion slot. The minimum system requirements for
your specific ATI graphics card are listed in the User’s
Guide and on the product box.
•
Due to the unique design of the Apple® G4 Cube, ATI
graphics cards will not fit into this system.
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