USB Gateway
Wrong Device Installed
If you insert the USB Gateway on a Windows XP SP2 PC “prior” to installing the
software, the adapter will be incorrectly installed as a USB Modem.
Simply proceed to install the VoIP Agent and it will resolve the issue and install the
adapter properly.
USB Gateway does not appear to be responding to incoming calls
There are several reasons why USB Gateway may not function.
•
USB Gateway may not work properly with some 4 wire (multiline) phones
•
Make sure the USB Gateway is connected to the PC and VoIP Agent is running
(green phone in the Windows System Tray).
•
Make sure the handset is connected to the
phone
jack on the USB Gateway and not
the
line
jack
•
If the Skype™ application was terminated for any reason while the VoIP agent was
running, you will need to exit the VoIP agent and then restart it.
•
Some telephone handsets require a battery to be installed in order to ring. If your
handset supports a battery, make sure there is a battery installed and that the battery is
not depleted.
Cannot hear dial-tone when I pick up the handset connected to the USB
Gateway
Check to make sure that the handset is connected to the correct jack on the USB Gateway
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