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A2X(W)/A20LTE IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITE

www.atcom.cn

8. Troubleshooting

8.1. The phone is failed to register to SIP server

First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server

has been enabled.

Check the network gateway

Check the DNS

Make sure the input account matched the one provided by Service Provider

Make sure SIP Server has been enabled already

Make sure the Port of SIP Server, it’s 5060 by default

8.2. The phone is failed to gain IP address

Make sure the network cable has been plugged into the LAN port

Make sure the network cable or port of network switch are working fine,

Make sure the DHCP server has been enabled, and there are available IP address

Try to set the LAN port as Statics IP

8.3. Only one party can hear from another on calling

Try to make a IP peer to peer call, to make sure the mic and speaker are working fine

Enable STUN via Web

Set the address of STUN Server, for example stun.sipgate.com

Present this operation above and the phone will be reboot

Try to make a normal call again

Содержание A20 LTE

Страница 1: ...A2X W A20LTE IP Phone User Manual Version 3 0 2018 11 26...

Страница 2: ...Management and Maintenance 9 1 7 Protocol 10 1 8 Compliant and Certified Standard 10 1 9 Packing list 10 1 10 Connection 11 1 10 1 Connect wired network 11 1 10 2 Connect WiFi network 11 1 10 3 Connec...

Страница 3: ...and GUI 27 3 1 Keypad 27 3 2 Starting 29 3 3 Standby 31 3 4 Configuration 33 3 4 1 Status info 34 3 4 2 Call Features 36 3 4 3 Contacts 49 3 4 4 History 56 3 4 5 Message 59 3 4 6 Settings 60 3 4 7 Di...

Страница 4: ...I on the WEB 91 5 3 Enterprise WiFi 92 6 LTE Network For A20LTE 93 6 1 Configure the LTE on the phone 93 6 2 Configure the account on the LTE network 93 7 FAQ 94 7 1 How to reset to factory 94 7 2 Upg...

Страница 5: ...mmit ourselves in supplying the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep impro...

Страница 6: ...atcom cn6 1 Overview of A2X W A20LTE A2X W A20LTE Type POE Power adapter Wi Fi 1000M 4G LTE 3G A21 Yes Optional accessory No No No A20W No Necessary Yes No No A26 Yes Optional accessory No Yes No A20W...

Страница 7: ...n7 1 1 Interface Power Input DC 5V 1000mA or POE LAN Port RJ45 PC Port RJ45 Headset Jack RJ9 Handset Jack RJ9 LTE Nano card Port Nano SIM card port A20LTE 1 2 Hardware LCD 132 52 CPU 400MHz Dual Core...

Страница 8: ...Kbps DL Max 236 8Kbps UL GPRS Max 85 6Kbps DL Max 85 6Kbps UL 1 4 Software Sip 2 0 RFC3261 and other related SIP RFCs 6 SIP accounts registration STUN Jitter Buffer VAD CNG G711A G711U G722 G726 16 G7...

Страница 9: ...WiFi Support 4G LTE 3G 1 5 Network LAN PC Support Bridge mode Support VLAN SupportOpen VPN IPv6 Support DHCP STATIC IP Primary SecondaryDNS Server Support QoS Support LLDP Support 802 1X Support Span...

Страница 10: ...tocol RTCP RTP Control Protocol DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol 1 8 Compliant and Certified Standard CE AGC011801...

Страница 11: ...ional 1 10 Connection 1 10 1 Connect wired network A2X W A20LTE is able to be connected with network via LAN port Under the Bridge mode other devices Laptop IP phone is able to access network via the...

Страница 12: ...one can communicate with other devices through the LTE data acquisition network The acquired LTE data network is the public network of the carrier At this time the phone web interface cannot be access...

Страница 13: ...port introduction The A2X W connecting port introduction please refer as below picture The A20LTE connecting port introduction From as below picture show the connecting port and insert the standard Na...

Страница 14: ...CHNOLOGY CO LIMITEwww atcom cn14 1 11 2 Installation instruction 1 Stand bracket installation instruction A Put the bottom side of the IP phone upside and press one side joints of stand bracket into t...

Страница 15: ...E IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn15 B Press the other side joints into the slot according to the direction of the arrow C It is the right picture after fixing the stand bra...

Страница 16: ...joint of stand and pull the stand according to the direction of the arrow When the joints are pulled out of the slot you can take off the stand bracket 2 Wall hung Installation A Put the bottom side...

Страница 17: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn17 B Press the other side joints into the slot according to the direction of the arrow...

Страница 18: ...stand bracket press one sidejoints of stand bracket into the slot please refer to the picture as below D Press the other side joints into the slot according to the direction of the arrow E Knock in na...

Страница 19: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn19 F It is the right picture after fixing the stand bracket below G Disassemble the stand bracket...

Страница 20: ...all Function 2 1 Answer the calls When there is an incoming call phone will remind user with ringing There are 3 ways to answer the call A Answer by handset Pick up the handset and talk with the calle...

Страница 21: ...current lines user is able to switch from line1 to line6 by pressing the line key beside the LCD Press soft key Send to dial the number When you hear the tones of du du and the phone number your dial...

Страница 22: ...ontact person by navigation keys When the certain contact person is highlighted press Dial or just pick up the handset to call this number 2 Pick up the handset press Contact soft key then find the co...

Страница 23: ...soft key Hold or and the held call will be resumed after pressing soft key Resume or or the corresponding line key Even on 3 way conference calling the conference will be held after pressing Hold key...

Страница 24: ...nsfer target number and press Send soft key If the target number has been setup in the current BLF list and you have already finished the necessary setup on Webpage of A2X W there is an easier way to...

Страница 25: ...onf room 2 Mute 2 1 While on the Conf call the initiator can press the Mute soft key to forbidden the chosen conf member speak 2 2 After Mute the initiator can press UnMute to recover the chosen ways...

Страница 26: ...set hang up Put back the handset at handset mode the current calling will be hung up 3 Speaker hang up Press key at speaker model the current calling will be hung up 4 Headset Hang up Press key at hea...

Страница 27: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn27 3 Keypad and GUI 3 1 Keypad Description of the keys and Screen...

Страница 28: ...aller s ID if available line call status extension numbers and the soft key features are displayed on it Dial pad Entering numbers or characters Line Key Shows extension number and status Navigation k...

Страница 29: ...eck the Voicemail status Hold the current call Redial the last dialed number 3 2 Starting 3 2 1 When start on the phone it turns to standby status in about 50 seconds 3 2 2 After boot up finished User...

Страница 30: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn30 3 2 3 A20LTE IP phone can choose to connect LTE or not...

Страница 31: ...the PIN code According to the network service provide requirement you need to enter the correct PIN code within three times Otherwise the card will be automatically locked and the PUK code will be pr...

Страница 32: ...5 Line key Icon on Standby UI Icon Description The account is registered successfully The account is not registered successfully The line is being occupied for dialing New incoming call Call hold Unav...

Страница 33: ...navigation key and press the softkey Enter or input the corresponding Number key Select the item of Main Menu Number Key 1 Enter Status Number Key 2 Enter WiFi Setting Number Key 3 Enter Feature Numb...

Страница 34: ...ory Number Key 4 Enter History Number Key 5 Enter Message Number Key 6 Enter Settings Number Key 7 Enter Display 3 4 1 Status info It s able to check the status info via LCD Display or Web And the bas...

Страница 35: ...3 Move the navigation key the status display the Model IP MAC Firmware More Details Status Select More and then press the softkey Enter to check details info and move the navigation key to check more...

Страница 36: ...this part we will introduce the following content Call Forward Call Waiting Auto Answer DSS Keys Key as send Hotline Anonymous Calls 1 Call Forward Call Forward includes Always Forward Busy Forward N...

Страница 37: ...bled Forward to The Number key key and are permitted to be input Setup the target phone number which all incoming calls transferred to On Code The Number key key and are permitted to be input The feat...

Страница 38: ...lls transferred to On Code The Number key key and are permitted to be input The feature code to enable busy calls forward the phone will send the feature code directly to open busy call forward Off Co...

Страница 39: ...key or softkey Switch to setup Setup timer for no answer status All incoming calls will be forwarded after time out once Call forward when no answer activated On Code The Number key key and are permit...

Страница 40: ...ll Waiting is available by default If switch off this feature whatever multiple SIP accounts had been registered successfully only one single active calling is permitted for example Dialing Ringing Ca...

Страница 41: ...up call waiting via web Phone Feature General information Call Waiting Setup call waiting Tone via web Phone Feature Audio Settings Call Waiting Tone 3 Auto Answer The feature of Auto Answer is switch...

Страница 42: ...rogrammable key All programmable keys has been classified as N A Line Key BLF Key event Speed dial Intercom And the Key Event has been classified as Conference Hold DND Redial Call return Pickup Call...

Страница 43: ...y with Pickup feature user is able to answer the incoming call to the monitored account by pressing the corresponding BLF key If the monitored account is idle press the corresponding BLF key for speed...

Страница 44: ...ion item Label is a name to identify the key on LED can be set as hold DND Press this key will switch on or switch off the feature of DND The configuration item Label is a name to identify the key on...

Страница 45: ...hould be set as Enable Call Park Press this key while on calling the phone will dial the specified phone number user will receive a code on the phone prompt and then press the soft key Transfer the cu...

Страница 46: ...rom the specified account Item Description Value The target phone number for speed dial Label A2X cannot definition label Intercom Press this key when the phone is idle the phone will dial the specifi...

Страница 47: ...handset to finish pre dial The default value is and it could be set as If set the value as disable it means the function Key as Send is forbidden Set Key as Send via web Phone Features General Informa...

Страница 48: ...General Information Hotline Set Hotline Time out secs via web Phone Features General Information Hotline Time out secs 7 Anonymous Call This function includes making anonymous calls and blocking all...

Страница 49: ...ding the feature code to the server Rejection press the soft key Switch or to modify Switch on off the feature of blocking anonymous calls Reject On Code The Number key key and are permitted to be inp...

Страница 50: ...then select Contacts Configure the Contacts via Web All operations on Directory via Web will be not active until click Save When too much item existed in the Directory it will be an easy way to search...

Страница 51: ...lls from directory Path to set on the phone Contacts Local Contacts All contact Select the record Dial If only one phone number saved with the selected contact person the phone number will be dialed w...

Страница 52: ...that to select one number to dial when multiple numbers are saved for one contact record Mobile Other Ring Press the key or the soft key Switch to modify the account ID It s used to bundle each item w...

Страница 53: ...tact on the phone Press Contacts Local Contacts All contacts Select the item to delete Option Delete OK OK Press the soft key Cancel at the Warning UI to stop deleting Delete the contact item via web...

Страница 54: ...k the phone number inside blacklist to call the host phone number but it s available for the hosted phone number to call any phone number in the black list The most operation of blacklist is the same...

Страница 55: ...me 4 Search Flash Time Set the search flash time Defauts to 120 LDAP 1 Enable LDAP Select Yes or No to enable or disable LDAP 2 LDAP Name Filter Set the name of the LDAP search attributes 3 LDAP Numbe...

Страница 56: ...ults Set the phone to sort the search results 15 LDAP Lookup For Incoming Call Set the phone for LDAP search when incoming call 16 LDAP Lookup For dialing Set the phone for LDAP search when dialing 3...

Страница 57: ...Make calls from history Path to make calls from history on the phone Enter history UI Select the item to dial Dial Delete one item from history Path to delete one item from history on the phone Enter...

Страница 58: ...t this moment an edit page will be popped up Please move the navigation key to check more The item of Office Mobile and Other are able to be switched over between Old Number and current number If the...

Страница 59: ...this feature must be supported by Server Voicemail must be set up before using it Set the voicemail via Web Account Basic Select an account to configure Voice Mail Sometimes the voicemail push can t...

Страница 60: ...voicemail in below ways 1 Setup voicemail number Press the key 2 Press the key Select Message View Voicemail Select the account with N new N old mail and press the soft key Connect the corresponding...

Страница 61: ...sic Settings 1 Language A2X W supports multiple language to modify the language please press the key Setting Basic setting Language Select the target language and press the soft key Save Set language...

Страница 62: ...e displayed at the standby page of A2X W and these info will be related with all process of IP phone Time Date can be gained by NTP Server automatically or set manually NTP Setting Path to set on the...

Страница 63: ...for the IP phone NTP Server Key in the IP address of domain name by the number keys Specify the NTP Server Secondary NTP Server Key in the IP address of domain name by the number keys Specify the sta...

Страница 64: ...the daylight rule begins taking effect Start Date Manual input The day that the daylight rule begins taking effect Start Hour of Day Manual input The hour of day that the daylight rule begins taking e...

Страница 65: ...ime Date Manual Settings Please move the navigation key to check more Item Operation Description Year Key in Year with the number key and Date info Month Key in Month with the number key and Day Key i...

Страница 66: ...le the manual time or not Date Manual input click Generated Date to gains date from the computer Set date manually Time Manual input click Generated Time to gains time from the computer Set time manua...

Страница 67: ...Oct 2016 WWW DD MMM Tuesday 17 Oct Set the Time Date Format via Web Phone Preference 4 Ringtones 10 different ringtones have been provided by A2X W for selection Path to set on the phone Press the ke...

Страница 68: ...istory or contacts and so is the situation that pressing Answer soft key to accept an incoming call Once this function is enabled the phone will make or answer calls by headset Long press can change t...

Страница 69: ...urrent PIN New PIN Manual input Set the new PIN Confirm PIN Manual input Confirm the new PIN Advanced Settings Password will be requested while accessing the page of Advanced Settings This password is...

Страница 70: ...the SIP Server is supportable this name will show on the phone of called Register Name The register ID supplied by SIP Server can skip this item User Name Account ID Password Password for account SIP...

Страница 71: ...TECHNOLOGY CO LIMITEwww atcom cn71 2 Set Password The password for Advanced Settings also is used for Web access as the role admin Path to set password on phone Press Settings Advanced Settings Input...

Страница 72: ...dmin it s admin by default New PWD To set the new password blank is acceptable Confirm PWD Input the new password again to confirm the new password Set password via Web Phone Security 3 Network Path t...

Страница 73: ...Web Network Basic DHCP The phone gains IP address via DHCP and Static DNS by default STATIC IP If the phone gains IP address via Static IP user must input the IP address info manually PC Port Only br...

Страница 74: ...HTTP HTTPS are both permitted by default Set Webserver type via Web Network Advanced WebServer Type VPN A2X W support the feature of Open VPN and this feature must be supported by VPN Server Set the V...

Страница 75: ...cess Control PNAC part of the IEEE 802 1 group of networking protocols It offers an authentication mechanism for devices to connect to a LAN or WLAN It supports protocol EAP MD5 EAP TLS EAP PEAP MSCHA...

Страница 76: ...check more Keypad lock via webpage phone Phone lock 1 Keypad Lock Enable select Yes or No to enable or disable keypad lock 2 Keypad Lock Type Menu key Function keys All keys Answer call only 3 Phone...

Страница 77: ...2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn77 5 Reboot After the restart the phone will back to standby interface Reboot via webpage Phone Upgrade Reboot 6 Reset to factory...

Страница 78: ...om cn78 Once reset to factory all parameter settings will back to the factory default value and all configure will be cleared users must be careful on this Reset Option Full Reset Config Reset and Use...

Страница 79: ...ust the contrast grade and backlight of the main LCD display 1 Slave Contrast There are 9 different contrast grades for options press the soft key Switch or the key for modification 8 is the default v...

Страница 80: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn80 4 Advanced Feature 4 1 Codecs A2X W support multiple codecs users can select the codes via Web...

Страница 81: ...ns to disable the item of Enabled Codes Click the button or to sort all enabled codes the top item has the highest priority Note Multiple different items of G726 iLBC should not activated simultaneous...

Страница 82: ...de firmware Via webpage phone Upgrade Upgrade Firmware Before upgrading the firmware of phone users are suggested to check the version of current firmware Click the button Choose file to select the ta...

Страница 83: ...updates Provisioning Server The address to save control file for auto upgrading it can filled by http https tftp and ftp server for example tftp 192 168 1 111 User Name The username to access the file...

Страница 84: ...phone do the check for upgrading every week and it s configurable once the Repeatedly is On Day of week The day of week that the phone do the check for upgrading every week and it s configurable once...

Страница 85: ...Choose file to select the target file for importing and then click the button Import The phone will be rebooted a couple of minutes later and import successfully Note If some part of the configuration...

Страница 86: ...t Calling Area code Restriction of Outbound Before customizing the dial plan user must learn the basic grammar as below Represent a character or multiple ones e g 6 can match 66 678 6plus and so on x...

Страница 87: ...ed not null Account The account to apply this dial plan blank or 1 is valid Add Multiply replace rules can be configured in one phone after one replace dial plan configured click this button to add a...

Страница 88: ...s the phone will use the 1st available account to call 6033 after Dial now Time out seconds when inputting four figures begin with 6 Note Dial now rule is different with hotline The Dial now rule will...

Страница 89: ...de has been defined to identify each different area To call a phone number of other areas user must add the area code to be in front of the phone number For convenience area code has been recommended...

Страница 90: ...state that saved at latest time 4 6 4 Block Out Dial plan Block out is used to prohibit the phone number outgoing call from some accounts Item Description Sample Block Out Number The number that prohi...

Страница 91: ...ress Connect t hen input the correct WiFi password 3 Return to the standby interface and phone successful connected to the wifi 4 The last option is Manual setting press Enter then input the SSID and...

Страница 92: ...lay on the home screen it means connect failed when the icon come with then you should check the configuration if the icon come with it means connect successfully 5 3 Enterprise WiFi It supports WPA W...

Страница 93: ...and password 6 LTE Network For A20LTE 6 1 Configure the LTE on the phone 1 Press Menu LTE Setting enable LTE feature 2 After enable LTE press key you can see Network service Network type Signal stren...

Страница 94: ...nter e Select Reset to factory then press the soft key Enter f Press the soft key OK then the phone will be reboot and resumed to factory default settings 2 Factory reset via Web a Key in the IP addre...

Страница 95: ...and 1 to upgrade the kernel file and then plug in power until upgrading information displayed on LCD e The phone will start downloading file from TFTP server f After downloading completed the phone w...

Страница 96: ...A2X W A20LTE IP Phone User Manual ATCOM TECHNOLOGY CO LIMITEwww atcom cn96...

Страница 97: ...Server it s 5060 by default 8 2 The phone is failed to gain IP address 1 Make sure the network cable has been plugged into the LAN port 2 Make sure the network cable or port of network switch are work...

Страница 98: ...e Transport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Transmission Contr...

Страница 99: ...FCC Rules These limits are designed to provide reasonable protection uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful int...

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