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Appendix
Troubleshooting
I am having difficulty hearing messages.
Press
VOLUME
to increase speaker volume on the telephone base.
Press
VOLUME
to increase the listening volume on a handset.
System does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON
should show on the handset and the
ANS ON
light is lit on the
telephone base (page 73).
If toll saver is selected, the number of rings changes to two when there
are new messages waiting (page 77).
If the memory is full or the system is off, the system answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail (page 80). To
determine how many rings activate your voicemail, please contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
The answering system announces
“Time and day not set.”
You need to set the date and time (page 27).
System does not respond to remote commands.
Make sure to enter your remote access code correctly (page 87).
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the phone line you are using. Press the dial
pad keys firmly.
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