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Troubleshooting
Troubleshooting
Troubleshooting
Problem
Possible Solution
No dial tone
• Make sure there is AC power to the Wireless
Home Phone Base. Do not connect to an
AC outlet controlled by a wall switch.
• Move the device to an area with suffi cient
network signal (Green or Yellow Signal
Indicator light).
• Make sure your home telephone equipment
has power and is connected properly to the
Wireless Home Phone Base.
• Check that the Signal Indicator light is
illumi nated. If not, make sure the “On/Off”
button on the back of the device is “On”
(press and hold until the Signal Indicator
light illuminates).
No caller ID
name
• Like all wireless services, only the calling
number is displayed with Caller ID.
• Your home phone equipment may support
the display of names stored in its contacts
memory.
Battery LED
is off
• Make sure the back-up battery connector is
fi rmly connected to the battery port slot.
Only the
Power LED is
illuminated
• Press and hold the Power button on the
back of the Wireless Home Phone Base for
two (2) seconds until the Battery and Signal
Strength indicator lights turn on.
Problem
Possible Solution
Poor voice
quality
• Install using the telephone cable included
with the Wireless Home Phone Base.
• Make sure the external antenna is installed
and securely fastened.
• Move the Wireless Home Phone Base to a
different area of the home.
• Locate the device in an area with maximum
wireless signal strength (Green Signal
Indicator).
• Make sure all connections are fi rmly in
place.
• Make sure the antenna is in a vertical
position and increase the distance away
from other electronic devices and the
Wireless Home Phone Base (including
cordless base stations, Wi-Fi routers, and
cell phones).
• Move the Wireless Home Phone Base near
a window with a clear unobstructed view of
the sky and remove any objects that may be
obstructing the wireless signal.
• Make sure the home phone that is connected
to the Wireless Home Phone Base is of
good quality and in good working order.
• Voice quality may degrade with a low
battery charge (Red) when operating with
back-up battery. Connect to an AC power
source to recharge when power is available.
