Appendix
A
A-11
Common Problems and Solutions (Cont.)
Hardware Problem-Wireless Card
How to check whether a Notebook PC is equipped with a wireless card?
A. Enter
Control Panel -> Device Manager
. You will see whether the Notebook PC has a WLAN
card under the “Network Adapter” item.
Mechanical Problem - FAN / Thermal
Why is the cooling fan always ON and the temperature high?
1. Make sure that the FAN works when the CPU temperature is high and check whether there is air
flow from the main air vent.
2. If you have many applications running (see taskbar), close them to decrease system load.
3. The problem may also be caused by some viruses, use anti-virus software to detect them.
4. If none of the above help, try restoring your system using the recovery partition or DVD.
(IMPORTANT: You must backup all your data to another location before recovering.)
(CAUTION: Do not connect to the Internet before you have installed an anti-virus software and
Internet firewall to protect yourself from viruses.)
Software Problem - ASUS bundled software
When I power ON the Notebook PC, there will be an “Open policy file error” message.
A. Reinstall the latest version “Power4 Gear” utility to solve your problem. It is available on the
ASUS website.
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