A S U S S E R V I C E P O L I C Y
W O R L D W I D E
C H A N N E L S
Worldwide Service Channels –
Global Service Members
ASUS has officially announced the GSM (Global Service Member) Program to
provide International Warranty Service for notebook PC products on the 1st of
September, 1999. Globe Service Member Program is designed to provide international
travelers who travel outside the country of purchase, with satisfactorily performed
services of their ASUS notebooks within warranty. The Globe Service Member
Program is available in countries where ASUS has Global Service Members.
The GSM Program is invalid
•
in countries where ASUS does not have an authorized Global Service Member.
•
in countries in which the ASUS Notebook is purchased.
If there is no GSM service center nearby, please call ASUS Headquarters in Taiwan to
see if other ways can be arranged. This document describes the general GSM service
for ASUS notebooks, including P6000 Series, F7400 Series, L7000 Series, M8000
Series, S8200 A (ID1) Series, A1B (ID2) Series, T9A Series B1 Series L2 series, L3
series, and any future models manufactured by ASUSTeK COUMPUTER INC. (ASUS).
This includes:
ASUS Notebook Standard Warranty
•
Full Labor and Parts Warranty
•
Limited Software Warranty
•
Limited International Warranty with GSM
Product Registration
General Step-by-Step Service Procedure for GSM End Users
ASUS Notebook Standard Warranty
includes "Full Labor and Parts Warranty",
"Limited Software Warranty", and "Limited International Warranty" which are
individually described below.
1.
"FULL LABOR AND PARTS WARRANTY"
: ASUS warrants its notebook
products, including the battery and accessories you have purchased from
ASUS, against defects in material and workmanship under normal use for a
fixed period of time according to the chart below in labor and parts. This part of
the Warranty is voided if the defect is caused by external force or user
misuse/abuse.
LCD
CPU
SO-DIMM Drives*
Battery
OTHERS**
1 year
Y
2 year
Y
Y
Y
Y
Y
* "Drives" including HDD, CD-ROM drive, DVD-ROM drive, FDD, and LS-120.
** "OTHERS" including PCBs, mechanical parts, and other accessories.
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