A S U S S E R V I C E P O L I C Y
ASUS Service Policy Overview
S E R V I C E
P O L I C Y
All ASUS L3000Tp 7A products, including the notebook itself, component and
accessories, will be covered by the standard one-year manufacturer’s warranty. For all
ASUS customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the
two-year warranty period provided by ASUS. The repaired product will be returned
within two weeks upon the receipt and damages caused by improper use will void the
warranty.
To receive a prompt response, we highly recommend you to contact the ASUS
technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.
For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for
us to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.
ASUS provides proficient support and service solutions to owners of the notebook.
You may find support and service for your notebook from any one of the authorized
ASUS service channels. You may also directly contact ASUS offices around the
world to obtain fast and responsive technical support or service. We offer a “One
Day Replacement and Three Day Return” policy at ASUS authorized service channels
on all ASUS mobile products, as long as the products are still covered under the
two-year warranty.
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