A - Troubleshooting
65
Internet Access
Problem 1
Can’t connect to the Internet Router to configure it.
Solution 1
Check the following:
<
The Internet Router is properly installed, LAN connec-
tions are OK, and it is powered ON.
<
Ensure that your PC and the Internet Router are on the
same network segment. (If you don't have a router, this
must be the case.)
<
Ensure that your PC is using an IP Address within the
range 192.168.0.2 to 192.168.0.254 and thus compatible
with the Internet Router's default IP Address of
192.168.0.1.
In Windows, this is done by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
You can also use the “WinIPcfg” program by entering
“WinIPcfg” (without the quotes) in the “Run” dialog box.
Problem 2
When I enter a URL or IP address I get a time out error.
Solution 2
A number of things could cause this. Try the following
troubleshooting steps.
1.
If using static IP Addresses, ensure that your worksta-
tions IP settings are correct, including IP address, default
gateway and DNS.
2.
Ping the Internet Router. Use the “Run” command to
enter the following command:
Ping xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP address assigned to the
Internet Router.
3.
If the ping command fails, check that the Internet Router
is connected and ON. If it is connected and on, there is a
problem with your LAN.
4.
Run your Browser and connect to the Internet Router.
5.
On the ISDN screen, check that Operation is set to
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