SECTION 4
MAINTENANCE
24
Cleaning the Printhead
The printheads in the AstroJet 5000 printer are cleaned automatically each time the machine is turned on or
when the printer software decides they need cleaning. No operator intervention is required.
Jams in the AstroJet 5000 Printer
If a jam occurs,
STOP
the Printer. You can do this by lifting up the front cover.
Some possible reasons for jamming are:
1.
Feeding more than one piece of media.
2.
Damaged media, such a dog-eared (turn down corners).
3.
Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements
for automated feeding is acceptable in the AstroJet 5000.
4.
Envelopes that are caught under the flap of another envelope or stuck to one another may cause
jamming.
Failure to Feed Paper Stoppages
If a sheet feeds, but does not get into the proper position to feed, you can clear it from the machine by
pressing the Green “Clear Machine Button”. This switch will operate the drive motor and rollers, but not
feed any additional paper.
Removing Jammed Media
It may be necessary to remove one or more of the
paper guides to gain access to the jammed media.
The forwarding roller guide plate can be removed
by pressing down on the plate and sliding it toward
the feeder end of the printer. Lift the plate out of
the machine.
NOTE: it is important that when this guide is
removed and reinstalled it does not have any side
to side play. If after installing the guide you can
move it from side to side, remove it and reinstall
it.
The front media guide can be removed by opening
the front cover, lifting the guide vertical and then
lifting it out of its guide on the printhead side of the
machine.
