Assa Abloy Zi IKON CLIQ Go Скачать руководство пользователя страница 52 | Manualshive

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6

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Appendix

6.5

Troubleshooting

Issue

Cause

Solution

COM port not found for Local PD
when running CLIQ™ Express.

CLIQ™ Express cannot run when
CLIQ™ Connect PC is running, as
the two applications use the
same system resources for the
Local PD.

Close CLIQ™ Connect PC.

CLIQ™ Express quits or freezes
with an unknown exception.

Most often caused by outdated
CLIQ™ Express installations.

Update or reinstall CLIQ™
Express.

Please consider sending the log
files to your IKON representative.
The logs are found at

C:\Program

Files (x86)\ASSA ABLOY\CLIQ
Express\Logs

.

New blank CLIQ™ keys and
cylinders not accepted when
inserted for programming in
CLIQ™ Express.

The CLIQ™ key or cylinder is
malfunctioning, or incorrectly
configured by IKON.

Check if the electronic
information in the key or cylinder
contains the status

"AA-Protected"

, and contact

your IKON representative. For
more information, see Section
3.6.4

“Viewing Information in Key

or Cylinder”

Unable to activate CLIQ™ Go,
even when the activation code is
correct.

Likely, DCS failed to propagate
the locking system (MKS) to
directory service.

Contact your IKON
representative.

CLIQ™ Express fails to connect to
the Express server at program
start.

1) CLIQ™ Express cannot
communicate through proxy
servers.

2) There is an issue with the
outgoing connection.

1) CLIQ™ Express must be setup
to access the internet without
proxy servers.

2) Check the outgoing
connection and firewall settings.

CLIQ™ Express fails to
communicate with, or fails to
recognise the card reader.

Likely, a non-supported 3rd party
card reader is used, or the wrong
driver is installed.

Only CLIQ™ Security Card
readers and drivers supplied by
your IKON representative are
supported.

Failing to save one or several
certificates in CLIQ™ Go or
CLIQ™ Express.

1) The user is not authorised to
save certificates to the specified
location.

2) The network or a firewall is
blocking the storage of the
certificate.

3) Unknown cause.

1) Log in to Windows as an
administrator, or consult your
local administrator.

2) Revise the network and
firewall settings, or temporarily
disable the antivirus software. As
a secondary measure, briefly
connect to the internet via a
mobile hotspot to circumvent
the network limitations.

3) Contact your IKON
representative for support.

CLIQ™ Connect app is missing
location services.

The CLIQ™ Connect app needs
location services to function
properly

Grant the CLIQ™ Connect app
location service permissions, and
ensure that the location services
(i.e. GPS) are activated in the
Android device's settings.

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Содержание Zi IKON CLIQ Go

Страница 1: ...CLIQ Go Reseller Guide 2020 02 10 The global leader in door opening solutions ...

Страница 2: ...re using equipment operating in accordance with recognized security standards In cases where the rights of individuals are at risk we conduct impact assessments in accordance with our standard methodology We recognize that data laws are continuously evolving ASSA ABLOY has invested considerable resources in raising awareness and rolling out training in relation to its Data Protection Compliance Pr...

Страница 3: ...Reseller s Activation Code 12 2 4 3 Enabling or Disabling User 12 2 4 4 Changing a User s Language 13 2 4 5 Setting Time Zone 13 2 4 6 Changing Local PD Settings After Login 14 2 4 7 Updating CLIQ Express 15 2 4 8 Handling Server Session Errors 15 3 CLIQ Go Solution 16 3 1 Process Overview 16 3 2 Planning Locking System 16 3 3 Creating Locking Systems 17 3 3 1 Creating New Locking System 17 3 3 2 ...

Страница 4: ...4 Cylinder Programming Cable Adapter 31 4 2 5 Reseller Keys 32 4 3 CLIQ Go Software 32 4 3 1 CLIQ Express 32 4 3 2 CLIQ Connect PC 32 4 3 3 CLIQ Go App 33 4 3 4 CLIQ Connect App 33 4 4 CLIQ Go System Security 33 4 4 1 Customer Authentication with CLIQ Security Card 33 4 4 2 Reseller Activation 33 5 CLIQ Go Locking Systems 34 5 1 About this Section 34 5 2 Activating CLIQ Go 34 5 2 1 Activation Over...

Страница 5: ... 42 5 5 3 Collecting Access Logs 44 5 6 Principles for Authorisation 45 5 6 1 Authorisation Overview 45 5 6 2 Offline System 45 5 6 3 Key Access List 45 5 6 4 Key Validity 45 5 6 5 Key Schedule 46 5 6 6 Blocked Keys 46 5 6 7 Programming keys and cylinders 46 5 6 8 Access Logs 47 6 Appendix 48 6 1 Terms 48 6 2 Key Indications 48 6 3 CLIQ Go vs CWM 49 6 4 System Requirements 51 6 5 Troubleshooting 5...

Страница 6: ...ational locking system that meets the customer s needs The target group of this document is CLIQ Go resellers The section CLIQ Go Locking Systems in this document is intended as an introduction to CLIQ Go locking systems for locking systems administrators It is included in this document for resellers who are administrating locking systems for customers or giving them support The separate document ...

Страница 7: ... registered trademark of Bluetooth SIG Inc iOS iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Windows Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and or other countries ...

Страница 8: ...and or elongation kits PC with Microsoft Windows The system requirements are listed in Section 6 4 System Requirements page 51 Internet connection Mobile phone needed if the reseller intends to activate a CLIQ Go user account via text message Consumables to eventually hand over to the customer CLIQ key blanks and cylinders Local PDs and or CLIQ Connect Mobile PDs 2 2 Setting up CLIQ Express 2 2 1 ...

Страница 9: ...e by double clicking the file called TrustStore p12 NOTE When installing certificates none of the default settings need to be changed 3 When prompted enter the password provided in the file TrustStore password txt 4 Install the certificate in the local user certificate store by double clicking the other p12 file NOTE When installing certificates none of the default settings need to be changed The ...

Страница 10: ...s fails to connect to the Local PD at launch the program will open a configuration pop up For connection problems that arise after login see Section 2 4 6 Changing Local PD Settings After Login page 14 1 Check the USB cable connection between the Local PD and the computer 2 Make sure that CLIQ Connect PC is not running 3 Click Auto detect The OK button will be enabled if a device is found 4 If aut...

Страница 11: ...der 3 Select the magnetic card reader Type The supported device MAGTEK 21040107 is supplied by IKON 4 If required select COM Port and COM Speed to match the specifications 2 3 Navigating in CLIQ Express CLIQ Express is designed to guide the user easily to the desired function The interface is divided into the three sections as follows 1 Left menu Navigation menu with links to page content 2 Top me...

Страница 12: ...Express will be blocked for the keyholder until the key is unlocked using the PUK code b When asked enter the PUK code that was supplied from IKON c Enter the new PIN twice 2 4 2 Printing Reseller s Activation Code 1 Select Options Print Reseller Information from the Top menu to print the reseller s activation code The Reseller s activation code enables the reseller to use the CLIQ Go App NOTE The...

Страница 13: ...User List b Select the user 3 If logged in as a Normal user from the Left menu select My user 4 Scroll down to the Language section and select the desired language NOTE If portions of the text stay in the old language restart CLIQ Express to fully load the new language 2 4 5 Setting Time Zone 1 From the Top menu select Options Computer settings General settings 2 Under Time Zone click Select 3 Sel...

Страница 14: ... up Local PD at Program Launch page 10 1 To set up Local PD at CLIQ Express launch 2 From the Top menu select Options Computer settings Local PD Setup 3 To auto detect the Local PD configuration click Capture COM port and speed 4 To manually set up the Local PD configuration select COM Port and COM Speed For some versions of the Local PD Date and Time may be set manually NOTE If CLIQ Express canno...

Страница 15: ...hout the latest software version If an update is available CLIQ Express will toggle an update window containing a link to the IKON download page If the update window appears 1 Click the download link 2 Select and download the file 3 Run the installer file Local administrator s rights may be required to install software 4 Follow the instructions in the installer wizard to update CLIQ Express 2 4 8 ...

Страница 16: ...ocking system by collecting input for creating delivering and activating the system see Section 3 2 Planning Locking System page 16 2 Create the new locking system see Section 3 3 1 Creating New Locking System page 17 3 Deliver the locking system see Section 3 4 1 Publishing CLIQ Go System to DCS page 23 4 Configure the keys and cylinders in the locking system see Section 3 5 Configuring Locking S...

Страница 17: ...unning CLIQ Express please close down CLIQ Connect When you have finished working with CLIQ Express you can restart CLIQ Connect 3 3 Creating Locking Systems 3 3 1 Creating New Locking System 1 Close any open system 2 From the Left menu select Home 3 Click Create a new system 4 Either scan or swipe a CLIQ Security Card 5 Fill out at least the required fields marked by Only ASCII characters are all...

Страница 18: ...pe can only be changed for non programmed cylinders 6 Typically the cylinders are given a name when they are configured in the CLIQ Go app However if the reseller already know where to install the cylinders naming the cylinder might be practical For example the cylinder that is to be installed in the basement could be called basement To enter a cylinder s name and edit the cylinder information a C...

Страница 19: ...are given a name when they are configured in the CLIQ Go app If no name is defined the key s name will be its marking To enter a key s name and edit the key information a Click anywhere in the field to edit b Enter the text c Press Enter to update 3 3 4 Assigning Elements in Lock Chart 1 Open the system 2 From the Left Menu select Lock Chart 3 To select a key cylinder pair click a square Yellow sq...

Страница 20: ...t There is no need to set access rights in the Lock Chart in order to publish a system The access rights set in the Lock Chart are only initial and may be set and or changed later by the customer in the CLIQ Go app as needed 3 3 5 Removing Non programmed Key or Cylinder 1 Open the system 2 From the Left menu select Key List or Cylinder List 3 Select the element to delete 4 Click Delete NOTE Only n...

Страница 21: ...be changed later in the CLIQ Go app 5 Click OK All elements marked for programming are summarised and may be selected or deselected by list e g key list elements 6 For each element follow the instructions on the programming screen a When prompted to Insert element insert a key or cylinder Keys are inserted in the Right hand slot of the Local PD Cylinders are connected to the Local PD with the cyli...

Страница 22: ...ons 1 Non programmed cylinder or key The item is only a list object in CLIQ Express 2 Programmed cylinder or key The list item is programmed into a physical key 3 Programmed but unpublished cylinder or key The cylinder or key is physically programmed but the system needs to be published or re published for the cylinder or key to work To publish the system see Section 3 4 1 Publishing CLIQ Go Syste...

Страница 23: ... the customer is generated The activation code is included in the information that is published on the CLIQ Go server To find the customer s activation code and print it out in CLIQ Express see Section 3 6 5 1 Printing Customer and System Information page 25 If this is the first locking system that the reseller publishes an activation code for the reseller is also generated To find the reseller s ...

Страница 24: ...ing the customer s activation code 3 Hand out keys While handing out a key the administrator decides who should have the key and what access the person should have NOTE The default values for keys are Always valid Key schedule with 24 hours seven days a week access rights No access to cylinders 3 6 Locking System Maintenance 3 6 1 General Maintenance Maintaining the locking system includes the fol...

Страница 25: ...system can only be deleted by IKON before it is published to the DCS 3 6 4 Viewing Information in Key or Cylinder 1 Insert a key or a cylinder into the Local PD Cylinders are connected to the Local PD via the cylinder programming cable adapter Key is inserted in the right hand slot of the Local PD CLIQ Express keys is inserted in the left hand slot 2 From the Top menu select Options Electronic Inf...

Страница 26: ...iting This will allow other users to open the current system 3 6 5 3 Managing Personal Customer Information 1 Open the customer s system To stop processing the customer s data under System Information scroll down and click Stop processing customer data When data processing is stopped the customer information is kept in the database but hidden in CLIQ Express To resume data processing contact IKON ...

Страница 27: ... the locking system Keep a supply of blank eCLIQ keys and cylinders Keep a supply of CLIQ Security Cards Create locking system based on the system planning Add keys and cylinders Program keys and cylinders Delivering the locking system Publish locking system Hand over eCLIQ keys and cylinders Hand over CLIQ Security Card Hand over activation code to customer Installing cylinders Install cylinders ...

Страница 28: ...28 3 CLIQ Go Solution Process step Task Reseller Customer Change batteries in keys Perform daily tasks hand out keys block keys etc ...

Страница 29: ...eller publishes the locking system on the CLIQ Go server 4 To manage the locking system that is stored on the CLIQ Go server the reseller and administrators 5 login to the CLIQ Go app on a PC smart phone or tablet 6 Figure 1 CLIQ Go architecture A simplified version from the customer s point of view is shown in Section 5 3 CLIQ Go Locking System Overview page 39 4 2 CLIQ Go Hardware 4 2 1 Devices ...

Страница 30: ... Two types of Programming Devices PDs exist Local PD CLIQ Connect Mobile PD Table 3 PDs in CLIQ Express and CLIQ Go app page 30 shows which PD the reseller uses for creating the system in CLIQ Express and managing the system in the CLIQ Go app The initial numbers in the left most column refer to the positions in Figure 2 Programming Keys in Different Ways page 31 Type of PD CLIQ Express CLIQ Go ap...

Страница 31: ... CLIQ Connect Mobile PD using USB 3 or to a CLIQ Connect Mobile PD via Bluetooth connection 4 To connect an Android device with USB a USB On The Go OTG cable C is also needed USB Micro Male to standard Female Type A See Figure 3 USB OTG Cable page 31 Figure 3 USB OTG Cable For the CLIQ Go iOS app the iOS device can only be connected to a CLIQ Connect Mobile PD via a Bluetooth connection 4 It is al...

Страница 32: ...rs page 46 4 2 5 Reseller Keys Resellers have two types of keys CLIQ Express key for logging in to CLIQ Express and programming eCLIQ user keys eCLIQ user keys to program and hand over to the customer See also Section 5 4 2 Keys page 40 4 3 CLIQ Go Software 4 3 1 CLIQ Express Resellers use CLIQ Express to create CLIQ Go locking systems CLIQ Express is a client SW installed on the resellers compute...

Страница 33: ...the locking system along with the eCLIQ user keys cylinders and PDs at delivery A typical scenario for showing a CLIQ Security Card is when a customer would like to order additional eCLIQ user keys or cylinders 4 4 2 Reseller Activation To use the CLIQ Go app the reseller s user account needs to be activated The procedure is described in Section 5 2 1 Activation Overview page 34 The purpose of the...

Страница 34: ...ller s activation code NOTE As the activation code is reusable it is important to store the activation code in a safe place Either a mobile phone or a device for checking e mail To activate via SMS or e mail the customer s mobile phone number or e mail address must have been registered by the reseller The following types of activation exist Activating a user account on an Android device see Sectio...

Страница 35: ...cters Only digits and lowercase letters from a to z except the lowercase letter L are allowed d Click Confirm to finish the activation procedure The CLIQ Go app is now ready to use 5 2 3 Activating User Account on iOS Device To activate a user account on an iOS device 1 Start the CLIQ Go app 2 Click Activate your system If a locking system is already activated click the name of the current locking...

Страница 36: ...le 2 When the installer has loaded select language and click OK The CLIQ Connect Setup Wizard opens 3 Click Next 4 NOTE Read the Licence agreement carefully Check the I accept the agreement radio button required to continue the setup wizard and click Next 5 To install CLIQ Connect PC for the first time Select the destination directly and click Next To update an existing installation a Select Yes t...

Страница 37: ...1 Installing CLIQ Connect PC page 36 to learn how to install 1 Right click the CLIQ Connect icon in the system tray and select Activate CLIQ Go system 2 Enter the activation code and accept the license agreement then click Next 3 If the user has given both phone number and email address to the reseller Select E mail or SMS for receiving the One Time Password OTP and click Next The OTP is sent to t...

Страница 38: ...rmation and click OK 5 2 5 Connecting CLIQ Connect Mobile Programming Device To use the CLIQ Connect Mobile PD via a Bluetooth connection it must first be paired and connected to the CLIQ Go app 1 Insert a key into the CLIQ Connect Mobile PD The PD starts up 2 In the CLIQ Go app click Settings and then Programming Devices A list with nearby and unpaired CLIQ Connect Mobile PDs is displayed NOTE A ...

Страница 39: ...IQ Go app see Section 5 5 1 CLIQ Go App Overview page 42 In cylinders 5 administrators 1 update cylinders blocked key lists or collect access logs For more information on these tasks see Section 5 5 2 Blocking Keys page 42 and Section 5 5 3 Collecting Access Logs page 44 Key holders 4 insert their key in cylinders 5 to open doors Figure 5 CLIQ Go principles 5 4 Hardware 5 4 1 Devices for Accessing...

Страница 40: ...ylinder open the cylinder perform tasks If there are no tasks to perform the key will only open the cylinder if it is authorised see Section 5 6 1 Authorisation Overview page 45 5 4 3 Cylinders Cylinders can be installed in many types of locks doors padlocks cabinet locks etc For convenience during installation resellers are encouraged to mark programmed cylinders and to use the Name option in CLI...

Страница 41: ...B cable The CLIQ Connect Mobile PDs are used for the same purpose as the Local PDs and can be connected to either PC or Android devices To connect an Android device with USB a USB On The Go OTG cable is also needed USB Micro Male to standard Female Type A See Figure 7 USB OTG Cable page 41 Figure 7 USB OTG Cable 3 CLIQ Connect Mobile PD with Bluetooth The CLIQ Connect Mobile PDs are used for the s...

Страница 42: ...5 5 CLIQ Go App 5 5 1 CLIQ Go App Overview The CLIQ Go app is a user friendly software for resellers and administrators that enables full control over access authorisations and key holder activities The application is available for Android iOS and PC Standard tasks that can be done in the CLIQ Go app manage keys editing cylinder access key schedules and key validity update keys hand out keys block...

Страница 43: ... Connect key start CLIQ Connect app to update the key via Bluetooth 2 Block every cylinder with the updater key K2 a Go to the cylinders with the updater key b Insert the updater key into every cylinder The blocking task carries out in the cylinders to block the lost or stolen key 3 Report the task s completion to the system a Go back to the system b Connect the updater key K2 to the system via th...

Страница 44: ...y K2 a Select the cylinder to collect access logs b Click Access log Events from previously collected access logs are displayed c Click Request access log A task to collect the access log from the cylinder is created d Click Task list to view all tasks that are not yet carried out e Check the task for the applicable cylinder f Click Assign selection to a key g Select a key to use for collecting th...

Страница 45: ...e Section 5 6 4 Key Validity page 45 The key schedule allows access at the current time see Section 5 6 5 Key Schedule page 46 The key is not blocked in cylinder 5 6 2 Offline System Even though CLIQ Go is managed in an online environment it is important to remember that the system is offline This means that any modified settings do not change in real time For changes to take effect the keys and c...

Страница 46: ... cylinder s blocked key list Cylinder B The cylinder programming job to block K1 has not yet been executed and K1 is not yet included in the cylinder s blocked key list In this case K1 is not able to open cylinder A but still able to open cylinder B To block a key see Section 5 5 2 Blocking Keys page 42 5 6 7 Programming keys and cylinders Programming jobs are managed by an administrator equipped ...

Страница 47: ... or not An example of usage is when something has been stolen from a room and the administrator wants to know who has entered the room All CLIQ Go clients have the ability to list and filter the collected access log history from all cylinders The access log can be examined inside the CLIQ Go client by navigating into a detail view of a cylinder In this view a list is presented with information reg...

Страница 48: ...ss authorisations and key holder activities DCS Digital Content Server Manages certificates firmware files and information about a CLIQ locking system Key access list List of authorised cylinders stored on the eCLIQ user key Locking system A system of cylinders and keys that are managed together In this manual the term is also associated to related PDs and the related information defined in CLIQ G...

Страница 49: ...every other second until key is removed from cylinder Tasks approved 3 short red every other second until key is removed from cylinder 3 short every other second until key is removed from cylinder Tasks not approved 1 short green every second Task under execution if task execution is longer than 150 ms Table 6 Indications when performing tasks 6 3 CLIQ Go vs CWM Listed below is a number of tables ...

Страница 50: ...s CWM supports both mechanical and electronic cylinders while CLIQ Go only supports electronic cylinders Double sided cylinders Authorisation principles CLIQ Go CWM Comment Mechanical authorisation Electronic authorisation Key validity Key revalidation Flexible revalidation Key schedules Basic schedules Multi time period schedule Implicit authorisation Table 8 Authorisation principles Grouping fun...

Страница 51: ... and visitors CLIQ Go does not In CLIQ Go keys are often given the name of the key holder when they are handed out but no information about the key holder is stored Table 11 Other 6 4 System Requirements CLIQ Express Client runs on every computer that supports Windows 7 or higher Table 12 System requirements for CLIQ Go app page 51 shows the system requirements for running the CLIQ Go app Device t...

Страница 52: ... Express server at program start 1 CLIQ Express cannot communicate through proxy servers 2 There is an issue with the outgoing connection 1 CLIQ Express must be setup to access the internet without proxy servers 2 Check the outgoing connection and firewall settings CLIQ Express fails to communicate with or fails to recognise the card reader Likely a non supported 3rd party card reader is used or t...

Страница 53: ...6 Appendix 53 ...

Страница 54: ......

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