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Contact Information
For more information about the PlugLink-ETH-500 or any of Asoka’s other leading-edge
solutions, please contact us using any of the following methods:
z
Voice calls: We welcome your calls Monday through Friday, from 9:00 am
to 5:00 pm Pacific Time at (408) 550-8167. Voice mail is available during non-business
hours.
z
Email: If you prefer, you can send information requests to our e-mail address:
.
z
Fax calls: You can also send your requests for information to our 24-hour fax
number: (408) 884-2390.
z
Web site: Our Web site contains valuable information about our products,
solutions, and services. We encourage you to visit us at
http://www.asokatech.com
.
Getting Help
Asoka USA backs its products with unparalleled customer service and technical support
for our valued customers.
Customer Service
Customer service, the customer-satisfaction arm of Asoka USA, is available Monday
through Friday, from 9:00 am to 5:00 pm Pacific Time, by calling (408) 550-8167 or
emailing [email protected]
Technical Support
Technical support is available Monday through Friday, from 6:00 am to 6:00 pm
Pacific Time, by calling (408) 550-8173 or through email at
.
Please provide the following information about the problem:
z
Product name, model number, part number (if applicable) and serial number
z
System configuration, including a description of the devices connected to your
PL9672
z
The circumstances surrounding the error or failure
z
A detailed description of the problem and what has been done to try to solve it
