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Solution #2:
The Network Encryption Key (NEK) may not be correct on your devices.
Reset the Network Encryption Key using the Factory Reset button located on the
bottom of your PL9670-Q2 device. This will reset the NEK back to the default of
HomePlug.
Test your connection again. If this still does not work, perform the factory reset on all
of your other PL9670-Q2 devices in your network.
Solution #3:
It is possible some outlets in your home are not connect together.
Unplug the PL9670-Q2 from the current electrical outlet.
Locate another outlet in the home.
Plug the PL9670-Q2 into that outlet.
Attach a computer to the PL9670-Q2.
Open the Power Manager Utility (located on the enclosed CD).
Under the Profile button, check if your PL9670-Q2 is displayed (it Will be the first) and
see if your other PL9670-Q2 devices can be seen. If you can see other devices under
the Profile screen, your PL9670-Q2 device is functioning properly.
Solution #4:
Your broadband connection may have stopped working.
Power down your broadband router and/or DSL/cable modem (if applicable) for about
30 seconds and then power them back on.
If this step fails, please contact your ISP for assistance.
