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Chapter 12
Warranty Information
Asoka warrants that (a) the hardware components of the product will be
free from defects in materials and workmanship under normal use for one (1)
year from the date of purchase when used within the limits set forth in the
Specifications section of the User Guide, and (b) the software components
will perform substantially in accordance with Asoka’s published specifications
for ninety (90) days from the date of purchase, but does not warrant that the
software will be error-free or free of all defects.
Should a product fail to perform as described in the User Guide, it will be
repaired or replaced with the same or functionally equivalent product by Asoka,
at its discretion, free of charge provided that you: (a) return the failed product
to an Asoka designated repair facility with shipping charge prepaid, and (b)
provide Asoka with proof of the original date of purchase. Repaired or
replacement products will be returned to you with shipping charges prepaid.
Asoka warrants any replaced or repaired product or component for the life of
the product.
This warranty extends only to you, the original purchaser and is not transferable
to any subsequent purchasers.
This warranty does not apply if, in the judgment of Asoka, the product fails
due to damage from shipment, handling, storage, accident, abuse,
misapplication or misuse, or if it has been used or maintained in a manner
not conforming to product manual instructions, has been modified in any
way, or has had any serial number removed or defaced. Repair by anyone
other than Asoka or an approved agent will void this warranty. The
maximum liability of Asoka under this warranty is limited to the purchase
price of the product covered by the warranty. Prior to returning any
defective product, the purchaser or the authorized merchant from whom
the purchaser originally bought the product must obtain a Return Material
Authorization (RMA) number from Asoka. All defective products should be
returned to Asoka with shipping charges prepaid. Asoka will not accept
collect shipments.
