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Connecting an AirPoint device
Copyright © 2016 Arrive Systems, Inc. All rights reserved.
Arrive CarePoint Support Services
Thank You for choosing us to serve you. Your suggestions for Arrive AirPoint™ are welcome.
To make a technical support request, please contact ARRIVE Technical Support at our
support page: http://arrivesys.com/support/#contact
The peripheral product warranty related to AirPoint enabled devices can be found at
http://www.arrivesys.com/warranty.
Additional Resources
Our goal is to ensure that our customers receive exceptional service from the best resource
available to answer questions quickly and accurately. We work to resolve our customers’
product-specific questions and concerns however, when customers are experiencing issues
outside the scope of ARRIVE products, we will refer customers to the appropriate resource
who is best equipped to assist with those issues. These resources may be the customer’s
internal personnel, an ARRIVE-authorized business partner, a certified consultant, or a third-
party provider.
Topics that are not covered under an Arrive CarePoint program, where an ARRIVE Customer
Support team member will proactively provide the most appropriate alternative resource,
include:
•
Training: ARRIVE Academy is the best resource for training- offering classroom training,
real-time learning, custom training, and self-study guides.Visit ARRIVE Academy to
search and register for courses and products, and monitor your learning progress
through training tracks.
•
Performing software, product, application, or job-related activities, such as software
installation, data entry, creating reports, etc.*
•
Assisting with third-party software (installation, training, trouble-shooting, integration,
etc.).
•
Providing organization-specific consulting or consulting advice.
•
Repairing data or database issues caused by user error or third-party software.
