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c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-

tions carefully.

d. Reconnect the USB cable.
e. Re-install the USB driver as shown in

Installing USB Drivers on Your PC

7 Replace the USB cable.
8 Call your cable company for help.

Touchstone TM602 Telephony Modem User’s Guide

Safety

Getting

Started

Installation

USB

Drivers

Ethernet

Configuration

Usage

Troubleshooting

Glossary

Содержание WBM750

Страница 1: ...nection for use with either a single computer or home office Local Area Network LAN Some Wide band Cable Modems also provide a USB 2 0 connection You can connect two sep arate computers at the same ti...

Страница 2: ...endations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products spe...

Страница 3: ...torm to avoid risk of electrocution Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible The shield of t...

Страница 4: ...g residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Do not use spray cleaners or aer...

Страница 5: ...he European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Wideband Cable Modem th...

Страница 6: ...y supports tiered data services if offered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missin...

Страница 7: ...e nearest cable out let Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that...

Страница 8: ...faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Ethernet connection Windows 98 Windows 98 SE Second Edition Windows ME Windows 2000 Windows XP or Windows Vista...

Страница 9: ...able If you are con necting the Wideband Cable Modem to an Ethernet hub or broadband router with out a crossover switch ask for a Category 5 crossover cable USB USB Universal Serial Bus is meant for c...

Страница 10: ...pro hibit running servers on consumer level accounts and may suspend your ac count for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software...

Страница 11: ...ance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem Note To prevent overheating your Wideband Cable Modem do not block th...

Страница 12: ...ivity C US indicates upstream connectivity D Online indicates internet data transmission status E Link indicates Ethernet all models or USB if equipped connectivity between the Wideband Cable Modem an...

Страница 13: ...ernet connector yellow for use with a computer or home network LAN connection C USB connector if equipped blue for use with a computer USB connec tion D Cable connector for the coax cable E Power conn...

Страница 14: ...bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping screws the head diameter should be approximately 6mm 0 25inches Location Always position the Wideband Cable Modem wit...

Страница 15: ...l Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Wideband Cable Modem with the indicato...

Страница 16: ...ow Ethernet cable to the yellow port on the back of the Wideband Cable Modem labeled Ethernet B and the other end to the Ethernet port on a computer hub or broadband router Recommended connections are...

Страница 17: ...he USB drivers PC with CD ROM drive at least one free USB port one of Windows 2000 Windows XP or Windows Vista Windows 95 Windows 98 and Windows NT are not supported ARRIS USB Driver CD USB A B Cable...

Страница 18: ...package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer s USB port The following window appears indicating that the...

Страница 19: ...ation driver for the Wideband Cable Modem 6 Select Search for a suitable driver for my device unless you want to use the second option to choose a specific driver then click the Next button The wizard...

Страница 20: ...Disc or CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Spec...

Страница 21: ...rs then displays a window indicating that the installation is complete 9 Click the Finish button Touchstone WBM750 Wideband Cable Modem User s Guide Safety Getting Started Installation USB Drivers Eth...

Страница 22: ...2 Insert the CD that came with the Wideband Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer s U...

Страница 23: ...ing the drivers then displays a window indicating that the installation is complete 5 Click the Finish button Touchstone WBM750 Wideband Cable Modem User s Guide Safety Getting Started Installation US...

Страница 24: ...SB 1 1 driver Follow these steps to obtain and install the driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip...

Страница 25: ...er software at the bottom right of the screen Vista will not find the driver and displays the following window At the prompt select I don t have the disc Show me other options 7 Select Browse my compu...

Страница 26: ...Vista finds the driver software in the directory specified in step 8 in stallation is in progress as shown below Touchstone WBM750 Wideband Cable Modem User s Guide Safety Getting Started Installatio...

Страница 27: ...installation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone...

Страница 28: ...erly support the Wideband Cable Modem To correct this problem you must first remove the composite driver using the Remove utility on the ARRIS driver installation CD Follow these steps to use the Remo...

Страница 29: ...ry unzip the files to a directory that can be accessed for the unin stallation 3 Connect the USB cable between the Touchstone Cable Modem or Wideband Cable Modem and personal computer running Vista 4...

Страница 30: ...ns not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating syste...

Страница 31: ...those shown in this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Configuration tab in the Network window to dis...

Страница 32: ...6 Click OK to accept the new settings and OK again to close the Configura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Tou...

Страница 33: ...nections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet...

Страница 34: ...ew settings and OK again to close the Configura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM750 Wideband Ca...

Страница 35: ...hose shown in this procedure 1 From the computer select Start Settings Control Panel 2 Double click on the Network icon in the Control Panel 3 Click the Configuration tab in the Network window to disp...

Страница 36: ...the new settings and OK again to close the Configura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM750 Wideba...

Страница 37: ...own in this procedure 1 From the computer select Start Settings Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Configuration tab in the Network window...

Страница 38: ...5 Click OK to accept the new settings and OK again to close the Configura tion window 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network Tou...

Страница 39: ...rnet interface for use with Touchstone prod ucts 1 Open the Vista Control Panel 2 Double click Network and Sharing Center Touchstone WBM750 Wideband Cable Modem User s Guide Safety Getting Started Ins...

Страница 40: ...ble click the Local Area Connection to open the Status window 5 If Windows requests permission to continue click Continue 6 Click Properties Touchstone WBM750 Wideband Cable Modem User s Guide Safety...

Страница 41: ...and Obtain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone WBM750 Wideband Cable Modem User s Guide Safety Ge...

Страница 42: ...cts 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock 2 Click the Network icon Touchstone TM602 Telephony Modem...

Страница 43: ...IP tab if necessary 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application Touchstone TM602 Telephony Modem User s...

Страница 44: ...ctions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer To take full advantage of the WBM750 high speed data connection you...

Страница 45: ...search On On Flash Off Off Downstream found upstream search On On On Flash Off Downstream and Upstream found retrieving setup information from cable operator Mode Power DS US Online Link AC Power On...

Страница 46: ...ems connecting to the Internet Use a pointed non metallic object to press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent accidental re...

Страница 47: ...ted to the cable system Check the front panel lights The Power and Online lights should be on The Link light should be either on or blinking The DS and US lights should be on If the Power light blinks...

Страница 48: ...on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minut...

Страница 49: ...p your account Call your cable company if you re not sure Instructions 1 Be sure that your computer is running either Windows 2000 Windows XP or Windows Vista Windows 95 Windows 98 and Windows NT are...

Страница 50: ...the USB cable e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone TM602 Telephony Modem User s Guide Safety...

Страница 51: ...the Wideband Cable Modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross o...

Страница 52: ...formational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connec...

Страница 53: ...s to author ize access to the Internet The MAC address is printed on a label on the bot tom of your Wideband Cable Modem Protocol A set of rules and formats that determines the communication behavior...

Страница 54: ...g your computer or Wideband Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one o...

Страница 55: ...USB Both What About Security Installing and Connecting Your Wideband Cable Modem Front Panel Rear Panel Mounting the Wideband Cable Modem Tools and Materials Location Instructions Wall mounting instru...

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