I have two computers connected to the Wideband Cable Modem, but only
one can get on the Internet.
Check your cable company’s terms of service: they may allow only one com-
puter to connect directly to the Wideband Cable Modem.
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Wideband Cable Modem
using a USB connection.
Before you start, make sure that:
• You have properly installed and configured the Wideband Cable Modem as
shown in
Installing and Connecting Your Wideband Cable Modem
.
• You have installed the USB drivers as shown in
Installing USB Drivers on
Your PC
.
• The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1 Be sure that your computer is running either Windows 2000, Windows XP,
or Windows Vista (Windows 95, Windows 98, and Windows NT are not sup-
ported).
2 Be sure the Wideband Cable Modem has power. The Power light should be
on.
3 Push the Reset button on the back panel of the Wideband Cable Modem,
using a pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Wideband Cable Modem.
b. Insert the Wideband Cable Modem CD-ROM into your computer.
Touchstone TM602 Telephony Modem User’s Guide
Safety
Getting
Started
Installation
USB
Drivers
Ethernet
Configuration
Usage
Troubleshooting
Glossary
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