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Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).

ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to

provide notiﬁcation of such revision or change.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-

chantability and ﬁtness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any

time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-

tice.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to

refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of

others.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

Release 16 Standard 1.3 January 2015

Touchstone® TM1602 G Telephony Modem User’s Guide

Industry Canada Com pliance

For Mexico

European Compliance

Getting Started

About Your New Telephony Modem

Recommended Har dware

Battery Installation and Replacement

Basic Battery Installation and Replacement

Extended Ba ttery Installation and Replacement

Maximum B attery Installation and Replacement

Installing and Connecting Your T elephony Modem

Front Panel

Rear Panel

Mounting the Telephony Modem

Tools and Materials

Location

Instructions

Wall-mounting instructions

Desktop mounting instructions

Connecting the Telephony Modem

Making Ethernet Connections

Making Telephone Connections

Conﬁguring Your Ethernet Connection

Requirements

How to use this chapter

TCP/IP Conﬁguration for Window s XP

TCP/IP Conﬁguration for Windows 7

TCP/IP Conﬁguration for MacOS X

Using the Telephony Modem

Setting up Your Computer to Use the Telephony Modem

Wiring Problems

Indicator Lights for the TM1602G

Indicator Lights: Normal Operation

Indicator Lights: Startup Sequenc e

Telephony Modem Star t Up Sequence

Cable Modem Sta rt Up Sequence

Using the Reset Button

Booting from Ba ttery

Troubles hooting

Glossary

Содержание touchstone TM1602

Страница 1: ...ide continued tele phone service during power outages The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home of ce Local Area Network LAN The Touc...

Страница 2: ...s of their products ARRIS disclaims proprietary interest in the marks and names of others Protected under one or more of the following U S patents 7 031 435 Other patents pending Release 16 Standard 1...

Страница 3: ...llation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Modem CAUTION Risk of explosion Replacing the battery with an incor...

Страница 4: ...icle 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are speci ed in IEC 60728 11 Cable networks for television signals sound signals and...

Страница 5: ...nce will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user...

Страница 6: ...that the equivalent isotropically radi ated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada license exempt RSS standard s Oper ati...

Страница 7: ...oduct is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as suc...

Страница 8: ...DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable 2 0 1 5 or 1 0 compliant What s in th...

Страница 9: ...scount stores Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want...

Страница 10: ...ave this information for future use In addition you should ask your cable com pany the following questions Do you have any special system requirements or les that I need to down load after I am connec...

Страница 11: ...ommended Computers not meeting this con guration can still work with the TM1602G but may not be able to make max imum use of TM1602G throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200...

Страница 12: ...two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Telephony Modem package comes with a 4 foot 1 2m Ethernet cable the connectors l...

Страница 13: ...ted Avoid providing web or le sharing services over your Telephony Modem Besides certain vulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspen...

Страница 14: ...ding on your Telephony Modem model and usage It may be green or black Basic Battery Installation and Replacement Extended backup battery provides up to 12 hours of backup time de pending on model and...

Страница 15: ...the battery connector in the Telephony Modem Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Te...

Страница 16: ...bs of the battery door into the receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot Rotate the door toward the unit until the latch snaps back...

Страница 17: ...ck so that the guides on the battery align with the slots on the Telephony Modem and slide the battery into the bay The diagram on the left shows the proper orientation Note Batteries will not insert...

Страница 18: ...door into the slot on the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place Note Telephony Modems use a Lithium Ion bat...

Страница 19: ...Modem until the battery latch clicks into place Note You may need to push down gently on the front of the Telephony Modem to latch the battery into place The Telephony Modem will not begin operating...

Страница 20: ...u have ordered service your cable company should con gure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAUTION Ris...

Страница 21: ...y connector for the rst phone line B Tel 2 grey connector for the second phone line C Reset button resets the Telephony Modem as if you power cycled the unit Use a pointed non metallic object to press...

Страница 22: ...ding on what kind of screws you use Location There are a number of factors to consider when choosing a location to install your Telephony Modem Is an AC outlet available nearby For best results the ou...

Страница 23: ...em into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the ba...

Страница 24: ...from the power cord into the Power connector on the Tele phony Modem F and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Modem lights up then ashes on...

Страница 25: ...llations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating...

Страница 26: ...puter select Start Settings Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a list of LAN connections and as sociated network adapters 2...

Страница 27: ...equires TCP IP version 6 select Internet Protocol Version 6 TCP IPv6 and click Properties to con gure TCP IPv6 The TCP IP properties window for the version you selected displays 7 For either TCP IPv4...

Страница 28: ...using TCP IPv4 go to step 5 If your cable company requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Pr...

Страница 29: ...ny Contact your cable company if you need help setting up your computer Wiring Problems If the Telephony Modem begins ashing all its lights for more than 10 seconds this indicates a problem with the t...

Страница 30: ...ery and install one of the batteries described in Battery Installation and Replacement Indicator Lights Normal Operation The following table shows light patterns during normal operation If colors are...

Страница 31: ...n LED Flash Computer activity Both LEDs Off Computer not connected On Connected to the Internet Flash Not connected to the Internet On Internet Available Off Internet not available On On hook Flash Of...

Страница 32: ...DS Online Telephone Description 1 2 Off Off Off No power to Cable Modem Flash Flash Flash Power on Self Test Cable Modem Start Up Sequence Begins On Flash Off Retrieving telephone network in formation...

Страница 33: ...qusition in progress On until Upstream acqusition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition completed On Slow Flash during acqusition On when modem IP ad...

Страница 34: ...he TM1602G supports a Boot from Battery feature that allows the Telephony Modem to provide continued telephone service during power outages To start the TM1602G from its battery follow these steps 1 I...

Страница 35: ...hony Modem plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your ca...

Страница 36: ...he LAN may slow down your connection To test your network speed try an online test such as http reviews cnet com Bandwidth_meter 7004 7254_7 0 html I have two computers connected to the Telephony Mode...

Страница 37: ...he back of the Tele phony Modem labeled Tel 1 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t h...

Страница 38: ...the telephony modem typically a computer hub or router Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over o...

Страница 39: ...message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for con...

Страница 40: ...The MAC address is printed on a label on the bottom of your Telephony Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A...

Страница 41: ...let that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Modem into a switched outlet to avoid disruptions TCP IP Transmission Control...

Страница 42: ...d to the im plied warranties of merchantability and tness for a partic ular purpose ARRIS may make improvements or changes in the product s described in this manual at any time The capabilities system...

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